Social Solutions Global, Inc.
10801-2 N. MoPac Expy Suite 400,
Austin, 78759, TX,
United States
Austin, 78759, TX,
United States
1 877-441-2111
Professional Services
Social Solutions Global, Inc. Technographics
Social Solutions Global, Inc. Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Social Solutions Global, Inc. and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 250 Social Solutions Global, Inc. employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Social Solutions Global, Inc. has purchased the following applications: Sage Intacct for ERP Financial in 2016, TeamSupport SnapEngage for Chatbots and Conversational AI in 2018, Microsoft 365 for Collaboration in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Social Solutions Global, Inc. is running and its propensity to invest more and deepen its relationship with Sage , TeamSupport , LiveChat, Inc. or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Social Solutions Global, Inc. revenues, which have grown to $20.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Social Solutions Global, Inc. intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Social Solutions Global, Inc. Tech Stack and Enterprise Applications
Social Solutions Global, Inc. ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sage | Oracle NetSuite ERP | Sage Intacct | ERP Financial | ERP | n/a | 2016 | 2016 |
In 2016 Social Solutions Global, Inc. selected and deployed Sage Intacct as its ERP Financial application, replacing Oracle NetSuite ERP. The implementation centralized core accounting and reporting activity in Intacct while keeping Salesforce as the CRM and reporting front end. Intacct was configured to support order-to-cash workflows—Salesforce opportunities are pushed into Intacct as Sales Orders and those Sales Orders are processed in Intacct to generate client invoices—and to produce financial reports. The deployment also covers accounts payable support, month-end bank reconciliations, month-end credit card reconciliations, and fixed asset reconciliations with a maintained fixed asset file. Salesforce–Intacct integration drives transactional handoffs and reporting; operational scope is focused on finance and accounting functions including billing, collections, AP, bank/card reconciliations, and fixed asset management.
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Social Solutions Global, Inc. AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| TeamSupport | Legacy | TeamSupport SnapEngage | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, Social Solutions Global, Inc. deployed TeamSupport SnapEngage on its public website as a Chatbots and Conversational AI solution to provide website-based client engagement and support. The implementation addresses inbound inquiry capture and real-time routing of conversations to internal support and sales staff.
TeamSupport SnapEngage was configured to deliver a persistent website chat interface with automated routing rules, canned responses and live agent escalation, reflecting standard Chatbots and Conversational AI functional workflows. Configuration also included session transcript capture and conversational reporting to support case creation and agent handoff processes.
Operational coverage is limited to the company website and the customer support and client success functions, with agent queue management and transcript review incorporated into support workflows. Governance focused on chat routing policies, escalation workflows and scripted response standards, with rollout activities centered on agent training and operationalizing chat triage.
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Chatbots and Conversational AI | AI-Powered Application |
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2020 | 2020 |
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Social Solutions Global, Inc. Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2016 | 2016 |
In 2016, Social Solutions Global, Inc. implemented Microsoft 365 for Collaboration. The move established Microsoft 365 as the primary collaboration platform supporting internal communications and document workflows across the organization. The implementation is referenced as using Microsoft 365 on their website, indicating public facing content and collaboration touchpoints are tied to the Microsoft 365 environment.
The deployment encompassed core Microsoft 365 collaboration services, with configuration patterns aligned to Exchange Online for messaging, SharePoint Online for enterprise document management, Microsoft Teams for real time teamwork, and OneDrive for Business for individual file storage. Configuration work focused on document libraries, team sites, shared mailbox constructs, group based access, and collaborative channels to support program and operational workstreams. Microsoft 365 features were applied to standard collaboration workflows including content authoring, version control, and synchronous meetings.
Operationally the Microsoft 365 implementation extended across corporate departments and internal teams, and the platform was surfaceable on the corporate website for content and collaboration use. Identity and access were centralized to enforce access controls and sharing policies across the collaboration stack. The deployment model favored cloud hosted Microsoft 365 services to unify messaging, file sync, and team collaboration capabilities.
Governance emphasized policy driven sharing controls, retention and classification settings, and staged user enablement to align collaboration practices with organizational processes. Rollout activities included configuration of tenant level settings and site provisioning patterns to standardize collaboration spaces. Ongoing administration centered on group lifecycle management, permission audits, and governance controls to sustain the Microsoft 365 Collaboration environment.
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Social Solutions Global, Inc. CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2018 | 2018 |
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Account Based Marketing | CRM |
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2019 | 2019 |
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Account Based Marketing | CRM |
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2021 | 2021 |
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Account Based Marketing | CRM |
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2024 | 2024 |
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Account Based Marketing, Sales Engagement | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2015 | 2015 |
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Customer Support | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2013 | 2013 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Social Solutions Global, Inc. ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2016 | 2016 |
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IT Service Management | ITSM |
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2018 | 2018 |
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Social Solutions Global, Inc. IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Social Solutions Global, Inc.
| First Name | Last Name | Title | Function | Department | Phone | |
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CEO | CXO | Finance | |
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SVP Business Development | VP | Sales | |
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Senior VP, Global Sales | VP | Sales | |
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Chief Operating and Financial Officer | CXO | Finance | |
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Controller | Director | Finance | |
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Apps Being Evaluated by Social Solutions Global, Inc. Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Social Solutions Global, Inc. IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Social Solutions Global, Inc. digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Social Solutions Global, Inc. Technographics
Social Solutions Global, Inc. is a Professional Services organization based in United States,
with around 250 employees and annual revenues of $20.0 million.
Social Solutions Global, Inc. operates a diverse technology stack with applications such as
Sage Intacct, TeamSupport SnapEngage and Microsoft 365,
covering areas like ERP Financial, Chatbots and Conversational AI and Collaboration.
Social Solutions Global, Inc. has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Sage, TeamSupport and Microsoft.
Social Solutions Global, Inc. recently adopted applications including
Zoominfo Platform in 2024, Integrate ListenLoop in 2021 and Salesforce Sales Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Social Solutions Global, Inc.’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Social Solutions Global, Inc.’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Social Solutions Global, Inc. technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.