Dar es Salaam, 31918,
Tanzania
Softnet Technologies Tanzania Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Softnet Technologies Tanzania and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 120 Softnet Technologies Tanzania employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Softnet Technologies Tanzania has purchased the following applications: Aheeva Outbound for Call Center in 2022, Pure Chat for Chatbots and Conversational AI in 2019, cPanel SSL for Secure Sockets Layer (SSL) in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Softnet Technologies Tanzania is running and its propensity to invest more and deepen its relationship with Aheeva , Pure Chat Inc , cPanel or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Softnet Technologies Tanzania revenues, which have grown to $6.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Softnet Technologies Tanzania intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Aheeva | Legacy | Aheeva Outbound | Call Center | CRM | n/a | 2022 | 2022 | In 2022 Softnet Technologies Tanzania deployed Aheeva Outbound using Aheeva Flex to host a private cloud instance and scale contact center services across Tanzania, Apps Category "". The deployment was positioned to support omnichannel customer engagement and explicit outbound campaign activity while preserving national data sovereignty. The implementation focused on contact center functional capabilities typical for an outbound-centric solution, including outbound dialer campaign management, agent queuing and routing, call blending between inbound and outbound workloads, and campaign monitoring for supervisors, all delivered through the Aheeva Outbound environment. Configuration emphasized multi-tenant isolation within the private cloud instance to enable seat expansion from about 10 to 500 seats and to maintain operational separation for different customer segments. Operational coverage spanned national sites within Tanzania, supporting customer service and contact-center operations from the Dar es Salaam hub outward, with private cloud hosting chosen to meet data residency and scalability objectives. Integrations with external enterprise systems were not specified in the available context, therefore the narrative confines technical scope to Aheeva Flex hosting and Aheeva Outbound capabilities. Governance and rollout consisted of phased seat expansion and centralized contact-center administration, aligning operational workflows for campaign scheduling, supervisor oversight, and agent onboarding to the Aheeva Outbound platform. The deployment emphasized scalability and sovereignty as primary outcomes and expanded contact-center capacity substantially while maintaining onshore hosting. | |
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Call Center | CRM |
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2024 | 2024 |
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Call Center, Customer Analytics | CRM |
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2018 | 2018 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Pure Chat Inc | Legacy | Pure Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| cPanel | Legacy | cPanel SSL | Secure Sockets Layer (SSL) | CyberSecurity | n/a | 2022 | 2022 |
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