Solar Screen
Solar Screen Technographics
Solar Screen Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Solar Screen and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 4000 Solar Screen employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Solar Screen has purchased the following applications: Upflow for AR Automation in 2020, Zendesk Chat for Chatbots and Conversational AI in 2017, Microsoft 365 for Collaboration in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Solar Screen is running and its propensity to invest more and deepen its relationship with Upflow , Oracle , Zendesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Solar Screen revenues, which have grown to $900.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Solar Screen intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Solar Screen Tech Stack and Enterprise Applications
Solar Screen ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Upflow | Legacy | Upflow | AR Automation | ERP | n/a | 2020 | 2020 |
In 2020, Solar Screen deployed Upflow as its AR Automation platform to address persistent visibility gaps in accounts receivable and collections. The company processes more than 20,000 invoices annually for thousands of B2B customers across Europe, and the deployment focused on giving finance and collections teams a single source of truth for receivables, ageing and collector activity.
Upflow was configured to surface real-time customer balances, DSO and ageing reports, and to present breakdowns by customer, account manager and country. The implementation included the creation of 10 distinct collections workflows that modeled language and risk profiles, covering Italian, English, German and Spanish communications, plus differentiated tracks for SMBs, large accounts and high-risk debtors. Automated reminder sequences and an escalation path to formal notices were built into the platform.
The project integrated Upflow with Solar Screen billing and AR processes to enable synchronized ledger visibility and to support regional managers sending localized collection communications. Operational coverage centered on the finance and collections organization and regional managers responsible for customer-facing outreach across European markets, aligning collection cadence with account ownership.
Governance and process changes included workflow standardization, escalation rules for severe delinquencies and role-based reporting for account managers. Outcomes reported after the integration were a 10 day reduction in DSO, a decrease in bad debt from 8 percent to less than 1 percent of turnover, a 15 percent reduction in DSO within four weeks and an 87 percent reduction in 180-day past due invoices within two months, demonstrating rapid improvement in AR responsiveness and cash collection efficiency using Upflow AR Automation.
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ERP Financial | ERP |
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2020 | 2020 |
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Solar Screen AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017, Solar Screen implemented Zendesk Chat to introduce real-time conversational support on its public website. Zendesk Chat is deployed as the customer-facing conversational interface and is categorized under Chatbots and Conversational AI, supporting website-based customer service and pre-sales inquiries. The implementation places the Zendesk Chat widget on product and support pages to capture live customer interactions and route them to staffed web support channels. Solar Screen uses Zendesk Chat, classified in Chatbots and Conversational AI, to serve website customer service functions.
Functionally the Zendesk Chat deployment leverages standard conversational capabilities including live chat widgets, automated engagement triggers, session transcript capture, and agent queueing and routing to manage inbound web conversations. Configuration work focused on web-delivered chat session behavior, agent and queue management, canned responses and macros to handle common e-commerce questions, and transcript retention for operational review. Operational coverage centers on website customer support teams, with governance oriented around chat operating hours, agent routing rules, and alignment of scripted responses to the company knowledge base to ensure consistent customer interactions.
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Solar Screen Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, Solar Screen implemented Microsoft 365 to address enterprise Collaboration needs. The company website references Microsoft 365, indicating adoption of Microsoft 365 as the cloud-hosted productivity platform used to support corporate communication and document workflows.
Deployment centers on the cloud-hosted Microsoft 365 suite and, consistent with the Collaboration category, leverages standard modules such as Exchange Online for email and calendaring, SharePoint Online for intranet and content management, Microsoft Teams for meetings and chat, OneDrive for file synchronization, and Office desktop and web applications. The Microsoft 365 implementation is oriented to business functions including corporate communications, document management, knowledge sharing, and workplace productivity, and is positioned as the primary Collaboration application for Solar Screen.
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Solar Screen CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Solar Screen IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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IT Decision Makers and Key Stakeholders at Solar Screen
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Solar Screen Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Solar Screen IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Solar Screen digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Solar Screen Technographics
Solar Screen is a Retail organization based in Luxembourg,
with around 4000 employees and annual revenues of $900.0 million.
Solar Screen operates a diverse technology stack with applications such as
Upflow, Zendesk Chat and Microsoft 365,
covering areas like AR Automation, Chatbots and Conversational AI and Collaboration.
Solar Screen has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Upflow, Zendesk and Microsoft.
Solar Screen recently adopted applications including
Hotjar in 2021, Microsoft Clarity in 2021 and Upflow in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Solar Screen’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Solar Screen’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Solar Screen technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.