Szeged, 6728,
Hungary
Sole-Mizo Hungary Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Sole-Mizo Hungary and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1200 Sole-Mizo Hungary employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Sole-Mizo Hungary has purchased the following applications: Google Charts for Analytics and BI in 2019, SAP Contact Center 365 for Call Center in 2014, Microsoft 365 for Collaboration in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Sole-Mizo Hungary is running and its propensity to invest more and deepen its relationship with Google , SAP , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Sole-Mizo Hungary revenues, which have grown to $351.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Sole-Mizo Hungary intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Charts | Analytics and BI | Analytics and BI | n/a | 2019 | 2019 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Contact Center 365 | Call Center | CRM | Comtrust Poland | 2014 | 2014 |
In 2014, Sole-Mizo Hungary implemented SAP Contact Center 365, a Call Center application, integrated with SAP CRM at its Hungary headquarters to modernize customer service processes for its food business in Central Eastern Europe. The agreement was signed in April 2014 and after six months the integrated CRM and contact center went live at the Hungary HQ.
The deployment of SAP Contact Center 365 was configured to provide omnichannel interaction handling and an agent desktop tightly coupled with SAP CRM, enabling centralized customer interaction history, case creation, and routing workflows. Configuration work included interaction routing, session handling, and CRM linked contact records to align front line service agents with existing customer master data and case management processes.
Integration with SAP CRM at the Hungary headquarters established bi directional synchronization between contact center sessions and CRM records, preserving customer context across interactions. Comtrust Poland led the implementation with HostLogic as the local SAP partner, coordinating with Sole-Mizo IT and service teams, and the operational scope focused on customer service and contact center operations supporting the companys Central Eastern European food business.
Project governance followed a vendor SI and client model with phased configuration, testing, and a six month timeline from contract signature to go live. The rollout centralized contact center operations at the Hungary HQ and included process redesign for case handling and agent workflows to support the integrated SAP Contact Center 365 and SAP CRM environment.
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2013 | 2013 |
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Marketing Analytics | CRM |
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2015 | 2015 |
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Tag Management | CRM |
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2015 | 2015 |
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Tag Management | CRM |
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2019 | 2019 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Delivery Network | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Domain Name System (DNS) | IaaS |
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2014 | 2014 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Sockets Layer (SSL) | CyberSecurity |
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2019 | 2019 |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2021 | 2021 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2013 | 2013 |
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