Fort Mitchell, 41017, KY,
United States
SolutionsX Technographics
SolutionsX Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by SolutionsX and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 20 SolutionsX employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
SolutionsX has purchased the following applications: TeamSupport SnapEngage for Chatbots and Conversational AI in 2014, Microsoft 365 for Collaboration in 2015, Keap CRM for CRM in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems SolutionsX is running and its propensity to invest more and deepen its relationship with TeamSupport , Microsoft , Keap (formerly Infusionsoft) or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing SolutionsX revenues, which have grown to $2.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for SolutionsX intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
SolutionsX Tech Stack and Enterprise Applications
SolutionsX AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| TeamSupport | Legacy | TeamSupport SnapEngage | Chatbots and Conversational AI | AI-Powered Application | n/a | 2014 | 2014 |
In 2014, SolutionsX implemented TeamSupport SnapEngage on its public website to provide an embedded chat presence. The implementation uses Chatbots and Conversational AI capabilities to enable real time visitor engagement, automated conversational responses, and session based handoff to support staff.
TeamSupport SnapEngage is configured as a web chat widget delivering live chat, automated reply flows, canned message libraries, and conversational routing suitable for a small professional services support operation. Administration and governance are managed by the internal support team, with configuration focused on availability schedules, response templates, and session handling rather than broader enterprise integrations. This SolutionsX TeamSupport SnapEngage deployment positions Chatbots and Conversational AI as the primary customer support and lead capture channel on the company website.
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SolutionsX Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, SolutionsX implemented Microsoft 365 as its Collaboration platform. The deployment is a tenant-based Microsoft 365 subscription sized for a 20-employee professional services firm, leveraging core Collaboration capabilities such as Exchange Online for email, SharePoint and OneDrive for document management, and Microsoft Teams for messaging and meetings. Microsoft 365 is used to support daily consulting workflows, document versioning, and client communication.
Administrative configuration appears to include centralized user and license provisioning, basic sharing and access controls, and tenant-level settings to manage document collaboration and external sharing. The application is referenced on the company's public website, indicating Microsoft 365 resources are surfaced for contact and collaboration workflows. Deployment and governance choices are proportionate to a small professional services organization, emphasizing streamlined collaboration and document control across consulting and internal operations.
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SolutionsX CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Keap (formerly Infusionsoft) | Legacy | Keap CRM | CRM | CRM | n/a | 2017 | 2017 |
In 2017, SolutionsX implemented Keap CRM. SolutionsX deployed Keap CRM within its professional services operations to centralize contact management and sales pipeline activities, aligning the CRM with client engagement and lead conversion workflows. The CRM configuration was scaled to a 20 person firm, emphasizing contact records, opportunity stages, and email automation appropriate for small business sales and client lifecycle management.
Keap CRM was embedded on the SolutionsX website to enable web-to-lead capture and automated lead routing into defined sales sequences. The implementation focused on workflow automation, email sequence management, and appointment scheduling capabilities typical of CRM systems, with administrative governance assigned to an internal admin and role-based access for sales and client services. Integrations were primarily web-facing to support form capture and tracking on the company site, and operational coverage concentrated on SolutionsX business functions in the United States.
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Marketing Automation | CRM |
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2019 | 2019 |
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SolutionsX IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at SolutionsX
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| VP of Sales & Business Development | VP | Sales | ||||
| Senior Account Executive | Manager | Finance |
Apps Being Evaluated by SolutionsX Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||