Sonder by Marriot
447 Sutter Street, Suite 405 #542,
San Francisco, 94108, CA,
United States
San Francisco, 94108, CA,
United States
1 617-300-0956
Leisure and Hospitality
Sonder by Marriot Technographics
Sonder by Marriot Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Sonder by Marriot and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1421 Sonder by Marriot employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Sonder by Marriot has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2021, Seismic Lessonly for Learning and Development in 2019, HotelKey Property Management for Hotel Property Management in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Sonder by Marriot is running and its propensity to invest more and deepen its relationship with Oracle , Coupa Software , Stripe or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Sonder by Marriot revenues, which have grown to $621.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Sonder by Marriot intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Sonder by Marriot Tech Stack and Enterprise Applications
Sonder by Marriot ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP | n/a | 2021 | 2022 |
In 2021, Sonder by Marriot implemented Oracle NetSuite ERP as its ERP Financial platform to centralize core financial workflows. The implementation centered on aligning finance and procurement stakeholders with a single system of record, establishing Oracle NetSuite ERP as the primary ledger and transactional engine for accounting and reporting.
Configuration work focused on standard ERP Financial functional areas, including expense management, order-to-cash, record-to-report, and procure-to-pay. The program emphasized month-end close orchestration and reporting automation, with custom development and configuration used to translate business requirements into well-architected NetSuite solutions.
Integrations were developed with the related applications ecosystem, and teams executed data migration, testing, and documentation as part of delivery. Operational coverage targeted finance, procurement, and cross-functional business users, with system administration and analyst roles based in Dallas, Texas, United States supporting ongoing operations.
Governance and rollout were organized around a resident NetSuite System Analyst model, with that role acting as the point of contact for month-end close, enhancements, and issue resolution. The implementation included technical design sessions, detailed solution documentation, change management and continuous improvement processes to support optimal usage within Oracle NetSuite ERP.
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Expense Management | ERP |
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2016 | 2016 |
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Payment Processing | ERP |
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2019 | 2019 |
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Sonder by Marriot HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Seismic | Legacy | Seismic Lessonly | Learning and Development | HCM | n/a | 2019 | 2019 |
In 2019, Sonder by Marriott deployed Seismic Lessonly within its Learning and Development stack. The company used Lessonly Learn on their website to publish structured eLearning content and provide web-based access to lessons and training modules.
Implementation centered on configuring Seismic Lessonly for content authoring, course management, and learner progress tracking, delivering standard learning management capabilities such as lesson sequencing, assessments, and reporting. The Seismic Lessonly deployment embedded the Lessonly Learn experience into the web delivery layer to enable on-demand access to training materials, positioning the Learning and Development function to manage content centrally while delivering lessons through the company website.
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Sonder by Marriot ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HotelKey | Legacy | HotelKey Property Management | Hotel Property Management | ERP Services and Operations | n/a | 2020 | 2021 |
In 2020, Sonder by Marriot implemented HotelKey Property Management to centralize property operations. The deployment was part of a Hotel Property Management initiative and focused initially on U.S. properties, with Hotel Beverly Terrace recorded as the second U.S. Sonder property to complete the rollout.
The HotelKey Property Management implementation emphasized core PMS capabilities, including reservations and inventory management, guest profile and billing workflows, and front desk check in and check out operations. The configuration targeted guest service workflows and housekeeping coordination to align Guest Service team procedures with HotelKey operational processes.
Operational usage integrated HotelKey Property Management with coordination and security tools, explicitly using Asana for project coordination, Okta for access and authentication workflows, Salto for configuration management, and Slack for daily communications. Staff readiness included training across multiple property management systems, with teams trained on Ben, HotelKey, and Opera Cloud, and collaboration between teams in Denver and Miami during rollout activities.
Governance followed a phased, property by property rollout driven by Guest Service and operations leads, with IT support engaged to handle stability incidents such as malware troubleshooting during the first week of launch. This implementation structured Hotel Property Management around HotelKey Property Management to operationalize guest service and front office processes across multiple U.S. sites.
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Hotel Property Management | ERP Services and Operations |
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2020 | 2021 |
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Sonder by Marriot AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Chatbots and Conversational AI | AI-Powered Application |
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2021 | 2021 |
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Sonder by Marriot Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2016 | 2016 |
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Sonder by Marriot Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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Sonder by Marriot CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Data Platform | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2022 | 2023 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2022 |
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Sonder by Marriot ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2016 | 2016 |
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Application Performance Management | ITSM |
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2019 | 2019 |
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IT Service Management | ITSM |
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2020 | 2020 |
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Sonder by Marriot PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2020 | 2020 |
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Sonder by Marriot Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procure to Pay | Procurement |
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2023 | 2024 |
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Sonder by Marriot TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Sonder by Marriot PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2016 | 2016 |
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Transactional Email | PaaS |
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2020 | 2020 |
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Sonder by Marriot IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Sonder by Marriot CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Sonder by Marriot Physical Security
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Physical Access Control System | Physical Security |
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2022 | 2023 |
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IT Decision Makers and Key Stakeholders at Sonder by Marriot
| First Name | Last Name | Title | Function | Department | Phone | |
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VP, Corporate Controller | VP | Finance | |
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Director of Finance | Director | Finance | |
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Accounts Receivable Manager | Manager | Finance | |
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President and Chief Financial Officer | CXO | Finance | |
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Global Indirect Tax, Senior Manager | Manager | Finance | |
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Senior Director of Tax & Licensing | Director | Finance | |
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Head of Property Mgmt. + Facilities, Market Operations | Director | Operations | |
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Global Head of Operations | Director | Operations | |
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Sr. Implementation Manager, IT | Manager | IT | |
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Hospitality Systems Manager | Manager | IT | |
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Apps Being Evaluated by Sonder by Marriot Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Sonder by Marriot IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Sonder by Marriot digital transformation priorities and AI adoption trends.
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FAQ - APPS RUN THE WORLD Sonder by Marriot Technographics
Sonder by Marriot is a Leisure and Hospitality organization based in United States,
with around 1421 employees and annual revenues of $621.0 million.
Sonder by Marriot operates a diverse technology stack with applications such as
Oracle NetSuite ERP, Seismic Lessonly and HotelKey Property Management,
covering areas like ERP Financial, Learning and Development and Hotel Property Management.
Sonder by Marriot has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Seismic and HotelKey.
Sonder by Marriot recently adopted applications including
Coupa Procure to Pay in 2023, Medalia Experience Cloud in 2022 and SALTO Systems Access Control in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Sonder by Marriot’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Sonder by Marriot’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Sonder by Marriot technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.