Sound Financial Bancorp, Inc.
2400 3rd Avenue,
Seattle, 98121, WA,
United States
Seattle, 98121, WA,
United States
1 561-510-2390
Banking and Financial Services
Sound Financial Bancorp, Inc. Technographics
Sound Financial Bancorp, Inc. Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Sound Financial Bancorp, Inc. and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 125 Sound Financial Bancorp, Inc. employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Sound Financial Bancorp, Inc. has purchased the following applications: Pendo Adopt for Digital Adoption in 2020, Microsoft 365 for Collaboration in 2020, Acoustic Analytics (formerly IBM Tealeaf) for Customer Analytics in 2011 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Sound Financial Bancorp, Inc. is running and its propensity to invest more and deepen its relationship with Pendo.io , Microsoft , CodeTwo or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Sound Financial Bancorp, Inc. revenues, which have grown to $36.8 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Sound Financial Bancorp, Inc. intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Sound Financial Bancorp, Inc. Tech Stack and Enterprise Applications
Sound Financial Bancorp, Inc. HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Pendo.io | Legacy | Pendo Adopt | Digital Adoption | HCM | n/a | 2020 | 2020 |
In 2020, Sound Financial Bancorp, Inc. implemented Pendo Adopt on their website to enable Digital Adoption across customer-facing online channels. Pendo Adopt was positioned to deliver contextual guidance, in-site messaging, and usage analytics within the corporate site, aligning the Sound Financial Bancorp, Inc. Pendo Adopt Digital Adoption implementation with business functions such as customer onboarding, digital engagement, and self service support.
Configuration focused on standard Digital Adoption capabilities, including guided flows, tooltips, targeted messaging segments, and event level analytics to observe feature interaction on the website. Operational ownership rested with digital channels and customer experience functions, with governance practices oriented around content lifecycle management and controlled rollout of guidance to web audiences.
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Sound Financial Bancorp, Inc. Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2020 | 2020 |
In 2020, Sound Financial Bancorp, Inc. deployed Microsoft 365 as its primary Collaboration platform. Microsoft 365 was provisioned for the bank's corporate user base and is referenced on the company's public website.
The Microsoft 365 deployment centers on standard Collaboration capabilities, including Exchange Online for email and calendaring, SharePoint Online for intranet and document management, OneDrive for user file storage, Microsoft Teams for real time collaboration, and the Office desktop and web applications for productivity. Configuration typically includes tenant level provisioning, license assignment, and centralized data retention and compliance settings aligned with banking requirements.
Operational coverage addresses the bank's office based workforce and supports core business functions such as corporate communications, document workflows, and virtual meetings. Governance emphasis is on centralized identity and access policies, role based licensing and information governance workflows to meet regulatory and audit needs common to financial services organizations.
The company's public website shows evidence of Microsoft 365 usage, indicating that Microsoft 365 components are surfaced in externally facing assets and content management. This visible deployment element aligns the Collaboration platform with both internal productivity and customer facing content delivery.
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Collaboration | Collaboration |
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2021 | 2021 |
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Sound Financial Bancorp, Inc. CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Acoustic | Legacy | Acoustic Analytics (formerly IBM Tealeaf) | Customer Analytics | CRM | n/a | 2011 | 2011 |
In 2011, Sound Financial Bancorp, Inc. deployed Acoustic Analytics (formerly IBM Tealeaf) on its public website. The deployment established Acoustic Analytics as the companys Customer Analytics solution for capturing session level and page level customer interactions across online banking and marketing pages. Sound Financial Bancorp, Inc. Acoustic Analytics (formerly IBM Tealeaf) Customer Analytics was positioned to provide web behavior capture and session replay for digital customer experience analysis.
The implementation was configured to collect clickstream and page state data via site side instrumentation, with recorded sessions and aggregated behavioral metrics processed in the Acoustic Analytics environment. Functional capabilities implemented included session replay, clickstream capture, funnel and form analysis, and behavioral segmentation to support investigative analytics and user journey analysis. Configuration emphasized event taxonomy and consistent page tagging to maintain data quality across dynamic banking pages.
Operational scope centered on the corporate website and digital channels, with primary users in digital experience, marketing, and customer service for issue triage and experience diagnostics. Governance included role based access and data retention controls aligned with financial services privacy requirements, and a tagging change management process to coordinate updates to instrumented pages. The narrative documents Sound Financial Bancorp, Inc. Acoustic Analytics (formerly IBM Tealeaf) Customer Analytics as an embedded web analytics capability supporting customer experience workflows.
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Sound Financial Bancorp, Inc. TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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AML, Fraud and Compliance | TRM |
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2018 | 2018 |
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Sound Financial Bancorp, Inc. IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Backup as a Service (BaaS) | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Sound Financial Bancorp, Inc. CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2016 | 2016 |
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IT Decision Makers and Key Stakeholders at Sound Financial Bancorp, Inc.
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Sound Financial Bancorp, Inc. Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Sound Financial Bancorp, Inc. IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Sound Financial Bancorp, Inc. digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Sound Financial Bancorp, Inc. Technographics
Sound Financial Bancorp, Inc. is a Banking and Financial Services organization based in United States,
with around 125 employees and annual revenues of $36.8 million.
Sound Financial Bancorp, Inc. operates a diverse technology stack with applications such as
Pendo Adopt, Microsoft 365 and Acoustic Analytics (formerly IBM Tealeaf),
covering areas like Digital Adoption, Collaboration and Customer Analytics.
Sound Financial Bancorp, Inc. has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Pendo.io, Microsoft and Acoustic.
Sound Financial Bancorp, Inc. recently adopted applications including
CodeTwo Email Signatures in 2021, Cloudflare CDN in 2021 and Pendo Adopt in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Sound Financial Bancorp, Inc.’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Sound Financial Bancorp, Inc.’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Sound Financial Bancorp, Inc. technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.