Sovos
200 Ballardvale St 4th floor,
Wilmington, 1887, MA,
United States
Wilmington, 1887, MA,
United States
1 866-890-3970
Professional Services
Sovos Technographics
Sovos Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Sovos and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2600 Sovos employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Sovos has purchased the following applications: SAP ERP ECC 6.0 for ERP Financial in 2016, Oracle Netsuite OpenAir for Professional Services Automation in 2015, Drift AI Chatbot for Chatbots and Conversational AI in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Sovos is running and its propensity to invest more and deepen its relationship with SAP , Oracle , Drift or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Sovos revenues, which have grown to $570.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Sovos intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Sovos Tech Stack and Enterprise Applications
Sovos ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP ERP ECC 6.0 | ERP Financial | ERP | n/a | 2016 | 2016 |
In 2016, Sovos implemented SAP ERP ECC 6.0 as its core ERP Financial platform, establishing a centralized system for corporate financial management. SAP ERP ECC 6.0 was provisioned to consolidate accounting functions, general ledger, accounts payable and accounts receivable under a consistent chart of accounts and financial reporting structure.
The deployment configured standard ERP Financial modules including general ledger, accounts payable, accounts receivable, financial reporting, and tax provisioning, with automation applied to invoice posting, period close workflows, and statutory reporting routines. Configuration work emphasized master data alignment and accounting period controls to support repeatable month end and statutory close processes.
A primary implementation signal was the integration of SAP ERP ECC 6.0 with Sovos solutions for tax compliance and electronic reporting, enabling transactional tax calculation and outbound compliance messaging from the ERP. Integration design centered on exchanging transactional tax data and tax determinations between SAP ERP ECC 6.0 and Sovos systems, and embedding Sovos tax validation into invoice and payment processing flows to ensure compliance at the point of transaction.
Operational scope covered finance and tax functions, shifting ownership for tax determination and reporting into centralized finance and tax operations. Governance around master data reconciliation, configuration change control, and workflow ownership was instituted to sustain compliance and support ongoing finance process orchestration.
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ERP Financial | ERP |
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2018 | 2018 |
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Sovos ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Netsuite OpenAir | Professional Services Automation | ERP Services and Operations | n/a | 2015 | 2015 |
In 2015, Sovos implemented Oracle Netsuite OpenAir to administer its Professional Services Automation environment for project delivery and billing. Oracle Netsuite OpenAir is employed to centralize project management, resource scheduling, time and expense capture, and project accounting across Sovos professional services operations.
The Oracle Netsuite OpenAir deployment was configured to support standard PSA functional modules, including project planning and milestone tracking, resource and utilization management, time and expense submission and approval, and billing and invoicing workflows. Configuration emphasized project-based billing rules, rate cards, and consolidated project financial reporting to align delivery and finance workflows.
Integrations are a core component of the implementation, with explicit system-to-system connections to the Intacct accounting system and Salesforce CRM. These integrations synchronize project and billing data between Oracle Netsuite OpenAir, Intacct, and Salesforce to support handoffs from sales to delivery, invoice creation in accounting, and consolidated revenue and receivable records, using cloud API based integration patterns for system interoperability.
Operational governance is centered on a centralized PSA administration function within Sovos that manages role based access, configuration changes, and data governance for project and financial records. The administration scope covers coordination between professional services operations, finance, and sales teams to maintain configuration, integration mappings, and workflow orchestration in the Oracle Netsuite OpenAir Professional Services Automation implementation.
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Sovos AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Drift | Legacy | Drift AI Chatbot | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, Sovos deployed Drift AI Chatbot on its public website. The Drift AI Chatbot is used as a Chatbots and Conversational AI solution to support marketing, sales, and customer support conversational workflows. The implementation is delivered as a website-embedded conversational widget that handles visitor engagement, lead qualification flows, and escalation to human agents when required.
Configuration centers on conversational playbooks, AI-assisted intent detection, and scripted qualification and routing rules, with runtime management handled through the vendor service and site-delivered client components. Operational ownership is aligned to front-office teams, with marketing and sales responsible for message flows and routing policies and support teams using escalation workflows for complex inquiries. Governance emphasizes versioned playbooks, operator training, and ongoing tuning of conversational content to maintain consistent customer interactions across the site.
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Sovos Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Sovos CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2017 | 2017 |
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Account Based Marketing | CRM |
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2021 | 2021 |
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Account Based Marketing | CRM |
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2021 | 2021 |
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Account Based Marketing | CRM |
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2021 | 2021 |
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CRM | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2013 | 2013 |
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Sovos ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2020 | 2020 |
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IT Service Management | ITSM |
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2020 | 2020 |
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Sovos TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2018 | 2018 |
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Governance, Risk and Compliance | TRM |
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2018 | 2018 |
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Sovos PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2017 | 2017 |
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Transactional Email | PaaS |
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2020 | 2020 |
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Sovos IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Digital Workspace | IaaS |
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2016 | 2016 |
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Sovos CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2015 | 2015 |
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IT Decision Makers and Key Stakeholders at Sovos
| First Name | Last Name | Title | Function | Department | Phone | |
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Revenue Manager | Manager | Finance | |
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Chief Sales Officer | CXO | Sales | |
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Vice President Sales | VP | Sales | |
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Director, Sales Operations | Director | Sales | |
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Regional Vice President of Sales | VP | Finance | |
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Sales Director | Director | Sales | |
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President & CEO | CXO | Finance | |
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Vice President, Human Resources | VP | HR | |
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HR Manager | Manager | HR | |
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Chief Financial Officer | CXO | Finance | |
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VP of IT and SaaS Operations | VP | IT | |
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President & CEO | CXO | Finance | |
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Chief Sales Officer | CXO | Sales | |
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Senior Credit and Collections Analyst | Manager | Finance | |
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Regional Controller of North America | Director | Finance | |
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Collections Analyst | Manager | Finance | |
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Accountant II | Manager | Finance | |
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Chief Information Officer | CXO | IT | |
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VP, IT Operations | VP | IT | |
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Information Technology Manager | Manager | IT | |
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QA Engineer | Non Manager | IT | |
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Apps Being Evaluated by Sovos Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Sovos IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Sovos digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Sovos Technographics
Sovos is a Professional Services organization based in United States,
with around 2600 employees and annual revenues of $570.0 million.
Sovos operates a diverse technology stack with applications such as
SAP ERP ECC 6.0, Oracle Netsuite OpenAir and Drift AI Chatbot,
covering areas like ERP Financial, Professional Services Automation and Chatbots and Conversational AI.
Sovos has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Oracle and Drift.
Sovos recently adopted applications including
6sense Account Engagement Platform in 2021, Integrate ListenLoop in 2021 and Zoominfo Platform in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Sovos’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Sovos’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Sovos technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.