Sparesbox
Building 8.03, 75 Mary Street,
St Peters, 2044, NSW,
Australia
St Peters, 2044, NSW,
Australia
61 1300 117 587
Retail
Sparesbox Technographics
Sparesbox Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Sparesbox and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 120 Sparesbox employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Sparesbox has purchased the following applications: Microsoft Dynamics NAV for ERP Financial in 2016, Zendesk Chat for Chatbots and Conversational AI in 2017, Google Workspace (Formerly Google G-Suite) for Collaboration in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Sparesbox is running and its propensity to invest more and deepen its relationship with Microsoft , Block (ex Square, Inc) , Zendesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Sparesbox revenues, which have grown to $15.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Sparesbox intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Sparesbox Tech Stack and Enterprise Applications
Sparesbox ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics NAV | ERP Financial | ERP | n/a | 2016 | 2016 |
In 2016, Sparesbox implemented Microsoft Dynamics NAV as its ERP Financial system. The deployment positioned Microsoft Dynamics NAV as the core application supporting Sparesbox inventory and fulfillment business functions across its Australia retail operations.
Microsoft Dynamics NAV was configured to manage inventory data and to support order prioritization workflows driven by shipment methods, enabling fulfillment specialists to maintain stock accuracy and process shipments within order-to-cash workflows. Configuration emphasis reflected ERP Financial capabilities, including inventory control and transactional financial record keeping tied to fulfillment activities.
Operational governance and process changes accompanied the rollout, with a Fulfilment Specialist training two new employees on Microsoft Dynamics NAV and on updated fulfillment job requirements. Day to day operations incorporated prioritizing customer needs by shipment method and meeting daily and weekly targets set by management, and the implementation impacted fulfillment, inventory, and customer operations by establishing Microsoft Dynamics NAV as the transactional system for those functions.
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Payment Processing | ERP |
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2016 | 2016 |
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Sparesbox AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017, Sparesbox deployed Zendesk Chat on its public website. The implementation places Zendesk Chat in the Chatbots and Conversational AI category to support customer service and online sales functions for the Australia-based retailer.
The deployment used the web-embedded Zendesk Chat widget configured with proactive engagement triggers and canned response libraries. Functional capabilities implemented include real-time visitor monitoring, agent console workflows for live conversations, scripted responses for common product and order inquiries, and conversation capture for follow-up by support staff.
Operational coverage focused on the e-commerce storefront and product detail pages, routing inbound chats to internal customer support and e-commerce operations teams. Conversations are configured to hand off into internal support workflows for order lookup and asynchronous follow-up, reflecting standard conversational-to-workflow orchestration for Chatbots and Conversational AI implementations.
Governance was structured around agent groups, business hours routing, and ongoing refinement of proactive triggers and response templates to align with support processes. Zendesk Chat is used by Sparesbox to centralize customer-facing conversational interactions while enabling structured escalation and tracking within existing support operations.
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Sparesbox Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, Sparesbox deployed Google Workspace (Formerly Google G-Suite) to provide enterprise Collaboration across its Australian operations and a staff base of approximately 120 employees. The Google Workspace (Formerly Google G-Suite) implementation is positioned as the primary collaboration fabric for corporate communications and cross‑functional teamwork.
The deployment includes standard Collaboration capabilities, notably Gmail for domain email, Google Drive and Shared Drives for document storage, Google Docs and Sheets for collaborative authoring, Google Calendar for scheduling, and Google Meet for real‑time meetings. Administrative controls and the Google Workspace admin console are used to manage user provisioning, access controls, and basic endpoint policies consistent with small to mid‑market governance patterns.
Google Workspace is referenced on the Sparesbox website, indicating use of the platform for public facing email and contact workflows as well as internal collaboration. Operational coverage spans customer support, marketing, sales, and corporate functions, with user accounts and groups configured at the corporate domain level to centralize identity and communication.
Governance activity focuses on centralized account administration, group-based access patterns, and standard collaboration workflows for document review and approvals, with IT operating the admin console for user lifecycle and security settings. The implementation narrative emphasizes structural adoption of Google Workspace as the core Collaboration platform for Sparesbox rather than granular outcome metrics.
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Collaboration | Collaboration |
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2015 | 2015 |
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Sparesbox CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Engagement | CRM |
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2016 | 2016 |
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Customer Experience | CRM |
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2015 | 2015 |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Support | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Sparesbox ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2021 | 2021 |
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Sparesbox TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2019 | 2019 |
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Sparesbox PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2016 | 2016 |
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Transactional Email | PaaS |
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2016 | 2016 |
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Sparesbox IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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IT Decision Makers and Key Stakeholders at Sparesbox
| First Name | Last Name | Title | Function | Department | Phone | |
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Apps Being Evaluated by Sparesbox Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Sparesbox IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Sparesbox digital transformation priorities and AI adoption trends.
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FAQ - APPS RUN THE WORLD Sparesbox Technographics
Sparesbox is a Retail organization based in Australia,
with around 120 employees and annual revenues of $15.0 million.
Sparesbox operates a diverse technology stack with applications such as
Microsoft Dynamics NAV, Zendesk Chat and Google Workspace (Formerly Google G-Suite),
covering areas like ERP Financial, Chatbots and Conversational AI and Collaboration.
Sparesbox has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, Zendesk and Google.
Sparesbox recently adopted applications including
Zendesk Service in 2021, Datadog APM in 2021 and Momentive Usabilla in 2019,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Sparesbox’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Sparesbox’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Sparesbox technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.