Sparklight
210 East Earll Drive,
Phoenix, 85012, AZ,
United States
Phoenix, 85012, AZ,
United States
1 833-607-2999
Communications
Sparklight Technographics
Sparklight Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Sparklight and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2993 Sparklight employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Sparklight has purchased the following applications: Oracle Cloud ERP for ERP Financial in 2020, Workday HCM for Core HR in 2019, Zendesk Chat for Chatbots and Conversational AI in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Sparklight is running and its propensity to invest more and deepen its relationship with Oracle , CSG Systems , Workday or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Sparklight revenues, which have grown to $1.68 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Sparklight intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Sparklight Tech Stack and Enterprise Applications
Sparklight ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Cloud ERP | ERP Financial | ERP | n/a | 2020 | 2021 |
In 2020, Sparklight implemented Oracle Cloud ERP. The Oracle Cloud ERP implementation focused on Oracle Fusion Financials, Procurement, Projects and Planning and Budgeting within the ERP Financial category and targeted core finance, procurement and project accounting workflows.
The deployment combined Oracle Fusion Financials with Procurement, Projects and Planning and Budgeting modules, configured to support general ledger subledgers, accounts payable and accounts receivable processes, procurement sourcing and project accounting. Oracle Cloud ERP was configured to handle period close orchestration and planning workflows, with Planning and Budgeting used for corporate budgeting and forecasting processes.
The program included development of a dedicated ERP support organization and a formal transition plan to move design ownership into operational teams, with advisory oversight for organizational change management and IT handover. Operational coverage spanned finance, procurement and project management functions, bringing approximately 2,500 users into the new environment during rollout.
An Enterprise Resources Planning Consultant operated in an advisory capacity, leading support organization design and the transition to production support. The implementation therefore positions Sparklight Oracle Cloud ERP ERP Financial to support accounting, procurement and financial planning business functions with governance centered on support structure and process transition.
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Subscription and Recurring Billing | ERP |
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2014 | 2014 |
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Sparklight HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday HCM | Core HR | HCM | n/a | 2019 | 2019 |
In 2019, Sparklight implemented Workday HCM for Core HR. The deployment was executed as an enterprise wide Workday platform managed by HRIS and HR Operations teams, centralizing employee master data and organizational structures to support core human resources administration.
Workday HCM was configured to deliver Core HR capabilities including employee records management, position and organizational management, onboarding workflows, absence and time off tracking, and standard HR reporting and analytics. The implementation included configuration of security roles, business process frameworks, and change control workflows to align with people and business processes.
Operational ownership and governance were established under the Director HRIS, who created and drove the technology roadmap and strategy for people and business processes. The HRIS and HR Operations teams provide ongoing platform support, configuration management, and operational governance for the enterprise wide Workday HCM deployment.
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Learning and Development | HCM |
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2022 | 2022 |
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Recruiting, Applicant Tracking System | HCM |
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2023 | 2023 |
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Workforce Management | HCM |
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2018 | 2018 |
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Sparklight AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, Sparklight deployed Zendesk Chat on its website. The deployment places Zendesk Chat within Sparklight's web customer engagement layer, addressing inbound support and sales qualification through on-site conversational interfaces.
Implementation emphasized Chatbots and Conversational AI capabilities including live chat, proactive messaging, canned responses, chat routing, and session transcript capture, configured to support web-based interactions and agent handoffs. Zendesk Chat was configured as a customer-facing widget with operating hours, messaging flows, and automated response patterns to streamline first contact and triage.
Operational scope centered on customer service and digital support channels, with Zendesk Chat handling web channel interactions across Sparklight's site. Governance focused on chat workflow orchestration and transcript retention to maintain service continuity, aligning Zendesk Chat with Sparklight's customer engagement and service operations.
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Sparklight Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Contract Lifecycle Management | Content Management |
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2019 | 2019 |
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Web Content Management | Content Management |
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2020 | 2020 |
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Sparklight CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2015 | 2015 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2013 | 2013 |
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Sparklight ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2021 | 2021 |
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Sparklight IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Cloud Storage | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Sparklight
| First Name | Last Name | Title | Function | Department | Phone | |
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Senior Vice President & Chief Financial Officer | CXO | Finance | |
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Director Of Procurement | Director | Procurement | |
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Vice President, Information Systems & Application Architecture (IT) | VP | IT | |
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Enterprise Resources Planning Consultant | Manager | Finance | |
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Senior Vice President & General Counsel | VP | Legal | |
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Director Of Operations | Director | Finance | |
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Associate General Counsel | Manager | Legal | |
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Assistant General Counsel | Manager | Legal | |
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Senior Vice President Human Resources | VP | HR | |
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Customer Service Manager | Manager | Customer Service | |
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Customer Service Manager | Manager | Customer Service | |
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Senior Director of Customer Operations | Director | Customer Service | |
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Senior Director Customer Exprerience, Sparklight | Director | Customer Service | |
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Customer Service Manager | Manager | Customer Service | |
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Director HRIS | Director | HR | |
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Chief People Officer | CXO | HR | |
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Vice President Total Rewards & HRIS | Director | HR | |
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Sr. Manager, HR Operations | Manager | HR | |
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HR Manager | Manager | HR | |
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Apps Being Evaluated by Sparklight Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Sparklight IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Sparklight digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Sparklight Technographics
Sparklight is a Communications organization based in United States,
with around 2993 employees and annual revenues of $1.68 billion.
Sparklight operates a diverse technology stack with applications such as
Oracle Cloud ERP, Workday HCM and Zendesk Chat,
covering areas like ERP Financial, Core HR and Chatbots and Conversational AI.
Sparklight has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Workday and Zendesk.
Sparklight recently adopted applications including
Workday Recruiting in 2023, Workday Learning in 2022 and Wufoo Forms in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Sparklight’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Sparklight’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Sparklight technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.