Colchester, CO3 3LD,
United Kingdom
Spicerhaart Estate Agents Technographics
Spicerhaart Estate Agents Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Spicerhaart Estate Agents and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 470 Spicerhaart Estate Agents employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Spicerhaart Estate Agents has purchased the following applications: LiveChat for Chatbots and Conversational AI in 2019, Cisco Webex Meetings for Audio Video and Web Conferencing in 2021, Glassbox SessionCam for Customer Analytics in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Spicerhaart Estate Agents is running and its propensity to invest more and deepen its relationship with LiveChat, Inc. , Cisco Systems , Glassbox or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Spicerhaart Estate Agents revenues, which have grown to $51.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Spicerhaart Estate Agents intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Spicerhaart Estate Agents Tech Stack and Enterprise Applications
Spicerhaart Estate Agents AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, Spicerhaart Estate Agents implemented LiveChat on their public website. The LiveChat application operates as a Chatbots and Conversational AI solution to handle online customer engagement, lead capture, and real time inquiry handling for estate agency functions.
The deployment uses a LiveChat web widget embedded on property listing and contact pages, configured for proactive chat invitations, canned responses, and conversational routing to on site agents. Functional capabilities in use include automated chatbot triage, live agent escalation, conversation transcripts, and contact capture forms to qualify prospects before agent handoff.
Operational coverage is focused on the corporate website that supports UK property sales and lettings, with customer service, sales, and lettings teams accessing conversations through the LiveChat agent console. Chat queues and skill based routing are configured to direct enquiries to the appropriate teams during staffed hours, enabling synchronous handling of buyer and tenant inquiries.
Governance and rollout were managed as a site level web deployment, with ongoing updates to message templates and agent scripts and established processes for chat monitoring and handover to offline channels. Configuration centers on augmenting web first lead capture and customer response workflows for estate agency operations.
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Spicerhaart Estate Agents Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2021 | 2021 |
In 2021, Spicerhaart Estate Agents implemented Cisco Webex Meetings. The deployment embeds Cisco Webex Meetings on the company website to enable browser-based meeting initiation for customer engagements and virtual property viewings. This implementation sits in the Audio Video and Web Conferencing category and focuses on delivering real-time audiovisual sessions to support sales and branch operations.
Architecturally the solution is surfaced through the corporate web front end, providing browser clients for scheduled and ad hoc meetings, screen sharing, and participant management, capabilities typical of Audio Video and Web Conferencing solutions. Operational scope centers on customer-facing teams and branch offices, with governance and process changes emphasizing appointment workflows, meeting access controls, and standardized scheduling procedures.
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Spicerhaart Estate Agents CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Glassbox | Legacy | Glassbox SessionCam | Customer Analytics | CRM | n/a | 2017 | 2017 |
In 2017 Spicerhaart Estate Agents deployed Glassbox SessionCam on their website. Glassbox SessionCam is used as a Customer Analytics solution to capture behavioral data and session replays across the consumer facing haart.co.uk site.
The implementation focuses on session replay, heatmaps, click and scroll analytics, form analytics and conversion funnel analysis to map digital customer journeys. The Glassbox SessionCam deployment was configured to capture full-session telemetry while applying field level masking to protect sensitive inputs, aligning data capture with standard web analytics and user experience instrumentation practices.
Operational coverage centers on the corporate website and digital customer touch points, with the digital analytics and user experience teams using SessionCam data to triage usability issues and analyze conversion funnels. Governance was structured around role based access to session recordings and a cadence of funnel review by product and marketing stakeholders, establishing ongoing monitoring of site behavior without specified integrations or outcome claims.
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Real Estate CRM | CRM |
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2020 | 2020 |
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Spicerhaart Estate Agents PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Apps Development | PaaS |
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2019 | 2019 |
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Transactional Email | PaaS |
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2018 | 2018 |
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Transactional Email | PaaS |
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2015 | 2015 |
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Spicerhaart Estate Agents IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Cloud Storage | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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IT Decision Makers and Key Stakeholders at Spicerhaart Estate Agents
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Spicerhaart Estate Agents Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||