Spicers Retreats
70 Grandview Ln,
Bowen Mountain, 2753, NSW,
Australia
Bowen Mountain, 2753, NSW,
Australia
61 7 3638 6593
Leisure and Hospitality
Spicers Retreats Technographics
Spicers Retreats Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Spicers Retreats and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 300 Spicers Retreats employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Spicers Retreats has purchased the following applications: KeyPay Payroll for Payroll in 2016, Mews Property Management for Hotel Property Management in 2021, LiveChat for Chatbots and Conversational AI in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Spicers Retreats is running and its propensity to invest more and deepen its relationship with KeyPay , Tanda , Mews Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Spicers Retreats revenues, which have grown to $70.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Spicers Retreats intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Spicers Retreats Data, Technology Stack, and Enterprise Applications
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| KeyPay | Legacy | KeyPay Payroll | Payroll | HCM | n/a | 2016 | 2016 |
In 2016, Spicers Retreats implemented KeyPay Payroll, deploying KeyPay Payroll as its Payroll solution to support HR and finance payroll operations across its Australian business. The leisure and hospitality operator, with about 300 employees, centralized pay processing and cycle management on the KeyPay Payroll platform.
Configuration emphasized core Payroll capabilities, including automated pay run processing, employee self-service for payslips and leave requests, leave management, and payroll reporting. The implementation was aligned to hospitality workforce patterns, configuring pay runs and roster-linked pay elements consistent with typical Payroll workflows.
Integrations consolidated time and roster inputs and operational data, with explicit connections to Tanda for time and attendance and to property reservation, spa booking, and point of sale systems cited in company notes, specifically Roomkey, Resdiary, Spaone, Invitbox, and Impos. Governance and process work established cross functional payroll workflows between HR and finance for approvals and scheduled pay runs, and the deployment focused on reconciliation between the payroll engine and upstream roster and operational systems.
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Time and Attendance | HCM |
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2016 | 2016 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Mews Systems | Legacy | Mews Property Management | Hotel Property Management | ERP Services and Operations | n/a | 2021 | 2021 |
In 2021, Spicers Retreats implemented Mews Property Management to centralize property operations and support direct online bookings through its public website. The deployment emphasized a cloud-hosted Hotel Property Management platform, with the Mews Property Management solution surface integrated into the website booking flow to capture reservations and guest profiles at point of sale. This implementation statement links Spicers Retreats, Mews Property Management, Hotel Property Management and front-line reservations operations.
Configuration centered on standard Hotel Property Management functional modules, including central reservations, front desk operations, rate availability and booking rules, guest profile and folio management, and housekeeping tasking. The Mews Property Management implementation was configured to enforce booking validation and to maintain a single guest profile record for site-originating reservations, aligning online booking data with in-property operations and nightly occupancy controls.
Operational coverage focused on property operations across Spicers Retreats in Australia, impacting front desk teams, reservations coordinators and housekeeping operations, and aligning revenue control workflows with booking channels. Governance changes emphasized standardized check-in and housekeeping assignment workflows, data consistency for guest records captured via the website, and consolidated operational processes under the Hotel Property Management platform.
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Point Of Sale | ERP Services and Operations |
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2016 | 2016 |
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Real Estate Property Management | ERP Services and Operations |
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2016 | 2016 |
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Reservation and Booking Management | ERP Services and Operations |
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2016 | 2016 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2015 | 2015 |
In 2015, Spicers Retreats implemented LiveChat on its public website to provide real-time messaging for guests and prospects. The deployment used LiveChat in the Chatbots and Conversational AI category to instrument front-end web engagement and online customer touch points.
The implementation centered on the LiveChat web chat widget, configured for agent queues, canned responses, and chat transcripts to support reservation and guest services workflows. Typical Chatbots and Conversational AI capabilities were applied, including visitor tracking, proactive chat invitations, and scripted response flows to standardize front-line interactions.
Operational ownership was placed with customer service and reservations teams, with the widget embedded site wide to capture website visits across property pages. Governance included creation of chat handling procedures, staff training on real-time messaging workflows, and retention of chat transcripts for service follow up.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2014 | 2014 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2017 | 2017 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2016 | 2016 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Spicers Retreats
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Apps Being Evaluated by Spicers Retreats Executives
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FAQ - APPS RUN THE WORLD Spicers Retreats Technographics
Spicers Retreats is a Leisure and Hospitality organization based in Australia,
with around 300 employees and annual revenues of $70.0 million.
Spicers Retreats operates a diverse technology stack with applications such as
KeyPay Payroll, Mews Property Management and LiveChat,
covering areas like Payroll, Hotel Property Management and Chatbots and Conversational AI.
Spicers Retreats has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as KeyPay, Mews Systems and LiveChat, Inc..
Spicers Retreats recently adopted applications including
Mews Property Management in 2021, Cloudflare CDN in 2018 and New Relic APM in 2017,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Spicers Retreats’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Spicers Retreats’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Spicers Retreats technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.