Augustine, 32084, FL,
United States
St. Johns County Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by St. Johns County and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1200 St. Johns County employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that St. Johns County has purchased the following applications: CivicRec for Government ERP in 2022, Zoom for Audio Video and Web Conferencing in 2021, Pronexus VBVoice for Call Center in 2025 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems St. Johns County is running and its propensity to invest more and deepen its relationship with CivicPlus , Zoom Video Communications , Enrollware or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing St. Johns County revenues, which have grown to $198.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for St. Johns County intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| CivicPlus | Legacy | CivicRec | Government ERP | ERP Services and Operations | n/a | 2022 | 2022 |
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2021 | 2021 |
|
|
|
|
|
Online Meeting Scheduling | Collaboration |
|
2020 | 2020 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Pronexus | Legacy | Pronexus VBVoice | Call Center | CRM | n/a | 2025 | 2025 |
In 2025, St. Johns County implemented Pronexus VBVoice to operate a custom Automated Inspection Request System IVR, documenting production use for telephone-driven inspection and field-services workflows. The implementation is categorized under Call Center and is tied to a county purchasing record that lists an annual VBVoice licensing sole-source solicitation to support the AIRS IVR.
Pronexus VBVoice is configured to handle interactive voice response call flows for inspection requests, capturing caller inputs via voice and DTMF, presenting scripted voice prompts, and routing calls into inspection and field-services workflows. The implementation emphasizes IVR call handling and automated request intake as core functional capabilities within the Call Center application scope.
The county procurement record names VBVoice and Vocantas as the licensing and support provider rather than describing a vendor case study, indicating licensing and operational support relationships are managed through procurement. The record explicitly links the Pronexus VBVoice deployment to a custom county system used in the United States for inspection request orchestration.
Governance is reflected in the annual sole-source licensing solicitation, which signals ongoing license renewal and vendor support managed by St. Johns County purchasing. The procurement-level detail demonstrates operational continuity for the Pronexus VBVoice Call Center implementation supporting county inspection and field-services processes.
|
PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Geographic Information System | PLM and Engineering |
|
2016 | 2016 |
|
TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Critical Event Management | TRM |
|
2020 | 2020 |
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2020 | 2020 |
|
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||