St. Johns County
500 San Sebastian View St,
Augustine, 32084, FL,
United States
Augustine, 32084, FL,
United States
1 904-209-0300
Government
St. Johns County Technographics
St. Johns County Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by St. Johns County and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1200 St. Johns County employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that St. Johns County has purchased the following applications: CivicRec for Government ERP in 2022, Zoom for Audio Video and Web Conferencing in 2021, Pronexus VBVoice for Call Center in 2025 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems St. Johns County is running and its propensity to invest more and deepen its relationship with CivicPlus , Zoom Video Communications , Enrollware or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing St. Johns County revenues, which have grown to $198.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for St. Johns County intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
St. Johns County Tech Stack and Enterprise Applications
St. Johns County ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| CivicPlus | Legacy | CivicRec | Government ERP | ERP Services and Operations | n/a | 2022 | 2022 |
In 2022, St. Johns County implemented CivicRec as a public-facing Government ERP capability. CivicRec is used on the county website https://www.sjcfl.us/ to deliver online resident services, positioning the application as the county's portal for citizen registration and program enrollment. The deployment places CivicRec at the intersection of web channel delivery and municipal service workflows, reflecting a web-embedded implementation model for resident interaction.
The CivicRec deployment focuses on online registration, program and facility scheduling, and payment processing workflows, consistent with Government ERP patterns for municipal service delivery. CivicRec on the county website supports citizen services and community program management, and it is instrumented to publish public calendars and accept transactions through the county web experience. St. Johns County CivicRec Government ERP therefore links front office citizen engagement with operational program administration.
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St. Johns County Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2021 | 2021 |
In 2021, St. Johns County implemented Zoom for Audio Video and Web Conferencing on its public website. The deployment of Zoom is used as the county's web conferencing application to surface join links, meeting schedules, and recorded session playback directly from sjcfl.us, enabling public access to virtual county meetings and hosted sessions. Zoom is presented on the site as the primary Audio Video and Web Conferencing application for online participation and archival viewing.
Configuration and usage align with core Audio Video and Web Conferencing capabilities, including scheduled meetings, webinar-style broadcasts, screen sharing, and session recording. Operational coverage appears to span county administrative units and public meeting workflows, supporting remote participation by residents and staff. Governance considerations are centered on account provisioning, meeting access controls, and management of recordings for public access, although specific retention policies and backend integrations are not disclosed.
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Online Meeting Scheduling | Collaboration |
|
2020 | 2020 |
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St. Johns County CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Pronexus | Legacy | Pronexus VBVoice | Call Center | CRM | n/a | 2025 | 2025 |
In 2025, St. Johns County implemented Pronexus VBVoice to operate a custom Automated Inspection Request System IVR, documenting production use for telephone-driven inspection and field-services workflows. The implementation is categorized under Call Center and is tied to a county purchasing record that lists an annual VBVoice licensing sole-source solicitation to support the AIRS IVR.
Pronexus VBVoice is configured to handle interactive voice response call flows for inspection requests, capturing caller inputs via voice and DTMF, presenting scripted voice prompts, and routing calls into inspection and field-services workflows. The implementation emphasizes IVR call handling and automated request intake as core functional capabilities within the Call Center application scope.
The county procurement record names VBVoice and Vocantas as the licensing and support provider rather than describing a vendor case study, indicating licensing and operational support relationships are managed through procurement. The record explicitly links the Pronexus VBVoice deployment to a custom county system used in the United States for inspection request orchestration.
Governance is reflected in the annual sole-source licensing solicitation, which signals ongoing license renewal and vendor support managed by St. Johns County purchasing. The procurement-level detail demonstrates operational continuity for the Pronexus VBVoice Call Center implementation supporting county inspection and field-services processes.
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St. Johns County PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Geographic Information System | PLM and Engineering |
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2016 | 2016 |
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St. Johns County TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Critical Event Management | TRM |
|
2020 | 2020 |
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St. Johns County IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at St. Johns County
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by St. Johns County Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from St. Johns County IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the St. Johns County digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD St. Johns County Technographics
St. Johns County is a Government organization based in United States,
with around 1200 employees and annual revenues of $198.0 million.
St. Johns County operates a diverse technology stack with applications such as
CivicRec, Zoom and Pronexus VBVoice,
covering areas like Government ERP, Audio Video and Web Conferencing and Call Center.
St. Johns County has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as CivicPlus, Zoom Video Communications and Pronexus.
St. Johns County recently adopted applications including
Pronexus VBVoice in 2025, CivicRec in 2022 and Zoom in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of St. Johns County’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates St. Johns County’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete St. Johns County technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.