List of Pronexus VBVoice Customers
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Since 2010, our global team of researchers has been studying Pronexus VBVoice customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Pronexus VBVoice for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Pronexus VBVoice for Call Center include: St. Johns County, a United States based Government organisation with 1200 employees and revenues of $198.0 million, Rancho California Water District, a United States based Government organisation with 700 employees and revenues of $100.0 million, London Hydro, a Canada based Utilities organisation with 300 employees and revenues of $52.0 million and many others.
Contact us if you need a completed and verified list of companies using Pronexus VBVoice, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Pronexus VBVoice customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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London Hydro | Utilities | 300 | $52M | Canada | Pronexus | Pronexus VBVoice | Call Center | 2002 | n/a | In 2002, London Hydro implemented Pronexus’ Utilities OnCall IVR to automate meter readings and customer self-service for billing and outage notifications. The implementation is categorized as Call Center technology and the case study records the solution handling roughly 800 to 1,000 meter readings per day, outcomes that the study attributes to the Pronexus Utilities OnCall deployment and that materially freed up call center resources in Canada. Pronexus VBVoice is included here as the inferred Pronexus IVR application based on Pronexus’ product line, referenced alongside Utilities OnCall to preserve application-level clarity. The deployment incorporated standard Call Center IVR capabilities, including inbound call routing, automated prompt flows for meter reading collection, self-service billing inquiry paths, and outage notification workflows, configured to capture daily reading volume and present account status to callers. Operational scope focused on customer service and call center functions within London Hydro in Canada, with governance centered on utility workflow configuration and scripted IVR handling to reduce routine agent demand, as described in the Pronexus case study. | |
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Rancho California Water District | Government | 700 | $100M | United States | Pronexus | Pronexus VBVoice | Call Center | 2000 | n/a | In 2000, Rancho California Water District implemented Pronexus VBVoice in a Call Center deployment. Pronexus delivered a Utilities OnCall IVR based customer self service and outbound notification solution for Rancho California Water District in the United States, focused on automating billing inquiries, outage notifications and delinquent account dialing to support customer contact operations. The implementation configured interactive voice response self service flows for billing inquiry handling and an outbound notification engine for outage alerts and delinquent account dialing. Functional modules included automated call sequencing, message scheduling, and agent escalation routing to support agent follow up when necessary, reflecting standard Call Center workflow automation. Operational coverage centered on the district's customer service and billing departments and extended to field operations for outage communications across the service area. The deployment was aligned with customer service and CRM workflows to streamline inquiry handling and outbound notifications within utility customer engagement processes. Governance emphasized operational ownership by customer service managers and scheduled controls for outbound campaigns related to delinquent accounts and outages. According to Pronexus reporting, the solution raised customer satisfaction and lowered agent cost while delivering improved operational efficiency in customer service and notification workflows. | |
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St. Johns County | Government | 1200 | $198M | United States | Pronexus | Pronexus VBVoice | Call Center | 2025 | n/a | In 2025, St. Johns County implemented Pronexus VBVoice to operate a custom Automated Inspection Request System IVR, documenting production use for telephone-driven inspection and field-services workflows. The implementation is categorized under Call Center and is tied to a county purchasing record that lists an annual VBVoice licensing sole-source solicitation to support the AIRS IVR. Pronexus VBVoice is configured to handle interactive voice response call flows for inspection requests, capturing caller inputs via voice and DTMF, presenting scripted voice prompts, and routing calls into inspection and field-services workflows. The implementation emphasizes IVR call handling and automated request intake as core functional capabilities within the Call Center application scope. The county procurement record names VBVoice and Vocantas as the licensing and support provider rather than describing a vendor case study, indicating licensing and operational support relationships are managed through procurement. The record explicitly links the Pronexus VBVoice deployment to a custom county system used in the United States for inspection request orchestration. Governance is reflected in the annual sole-source licensing solicitation, which signals ongoing license renewal and vendor support managed by St. Johns County purchasing. The procurement-level detail demonstrates operational continuity for the Pronexus VBVoice Call Center implementation supporting county inspection and field-services processes. |
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