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Germany
Staffbase Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Staffbase and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 750 Staffbase employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Staffbase has purchased the following applications: Geckoboard for Analytics and BI in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Staffbase is running and its propensity to invest more and deepen its relationship with Geckoboard or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Staffbase revenues, which have grown to $120.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Staffbase intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Geckoboard | Legacy | Geckoboard | Analytics and BI | Analytics and BI | n/a | 2021 | 2021 |
In 2021, Staffbase deployed Geckoboard under the Analytics and BI category to surface support KPIs on office TVs and shared dashboards for distributed teams. The deployment targeted the Customer Care organization in the support and CRM area and spanned multiple offices in Germany and the United States.
The Geckoboard implementation focused on real-time visualization of ticketing metrics, configuring boards and widgets to present live ticket volumes, CSAT indicators and queue status to operational teams. Geckoboard dashboards were provisioned as team level shared dashboards for remote agents and as persistent TV displays in offices to sustain continuous operational visibility.
Integration with Zendesk delivered live ticketing metrics and CSAT feeds into Geckoboard dashboards, enabling direct streaming of ticket counts and satisfaction scores for near real-time monitoring. Operational coverage explicitly included distributed Customer Care teams across Germany and the US, with both in-office display surfaces and online shared dashboards for remote staff.
Governance emphasized dashboard ownership and standardized KPI definitions, assigning stewards within Customer Care and defining refresh cadence to keep dashboards synchronized with Zendesk data. As reported in the case study, the Customer Care organization exceeded a CSAT goal greater than 97 percent following the Geckoboard deployment.
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