Santiago, n/a,
Chile
Starken Chile Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Starken Chile and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 500 Starken Chile employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Starken Chile has purchased the following applications: Chattigobot for Chatbots and Conversational AI in 2024, Microsoft 365 for Collaboration in 2016, Drupal CMS for Web Content Management in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Starken Chile is running and its propensity to invest more and deepen its relationship with Chattigo , Microsoft , Drupal or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Starken Chile revenues, which have grown to $100.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Starken Chile intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Chattigo | Legacy | Chattigobot | Chatbots and Conversational AI | AI-Powered Application | In Motion | 2024 | 2024 |
In 2024, Starken Chile implemented Chattigobot, a Chatbots and Conversational AI application, to automate customer service and shipment-tracking workflows on WhatsApp. The deployment focused on shifting high-volume inbound inquiries from voice channels to conversational channels to improve customer experience across logistics processes.
Chattigobot was configured with WhatsApp Business integration and AI conversational modules to perform intent recognition, automated tracking queries, and proactive notification workflows. Functional modules implemented included conversational ticketing, shipment status retrieval, and outbound WhatsApp notifications to automate routine logistics inquiries.
The implementation architecture connected Chattigobot to Starken operational tracking data, with In Motion named as the technology partner responsible for integration and rollout. Operational scope covered customer service and logistics teams in Chile, enabling call-center deflection and continuous conversational handling on WhatsApp Business.
Work that began in 2024 resulted in bot-resolution rates around 70–75 percent and enabled proactive tracking and WhatsApp notifications, shifting large call-center volumes to conversational channels and improving CX across logistics processes. Governance included a staged rollout with partner In Motion, configuration of automated workflows and notification rules, and alignment of conversational workflows with existing customer service processes.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2016 | 2016 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Drupal | Legacy | Drupal CMS | Web Content Management | Content Management | n/a | 2016 | 2016 |
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Web Content Management | Content Management |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Engagement | CRM |
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2024 | 2024 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2024 | 2024 |
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Social Media Management | CRM |
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2022 | 2022 |
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Tag Management | CRM |
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2020 | 2020 |
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Tag Management | CRM |
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2022 | 2022 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Apps Development | PaaS |
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2016 | 2016 |
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Apps Development | PaaS |
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2020 | 2020 |
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Apps Development | PaaS |
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2021 | 2021 |
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Apps Development | PaaS |
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2021 | 2021 |
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Transactional Email | PaaS |
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2020 | 2020 |
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Transactional Email | PaaS |
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2025 | 2025 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Cloud Storage | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Domain Name System (DNS) | IaaS |
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2016 | 2016 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Security (AppSec) | CyberSecurity |
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2020 | 2020 |
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Identity and Access Management (IAM) | CyberSecurity |
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2023 | 2023 |
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Identity and Access Management (IAM) | CyberSecurity |
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2024 | 2024 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2024 | 2024 |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2024 | 2024 |
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