List of Chattigobot Customers
Santiago, n/a,
Chile
Since 2010, our global team of researchers has been studying Chattigobot customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Chattigobot for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Chattigobot for Chatbots and Conversational AI include: Sura Colombia, a Colombia based Insurance organisation with 14508 employees and revenues of $1.30 billion, Universidad Andrés Bello, a Chile based Education organisation with 1000 employees and revenues of $250.0 million, Starken Chile, a Chile based Distribution organisation with 500 employees and revenues of $100.0 million and many others.
Contact us if you need a completed and verified list of companies using Chattigobot, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Chattigobot customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Starken Chile | Distribution | 500 | $100M | Chile | Chattigo | Chattigobot | Chatbots and Conversational AI | 2024 | In Motion |
In 2024, Starken Chile implemented Chattigobot, a Chatbots and Conversational AI application, to automate customer service and shipment-tracking workflows on WhatsApp. The deployment focused on shifting high-volume inbound inquiries from voice channels to conversational channels to improve customer experience across logistics processes.
Chattigobot was configured with WhatsApp Business integration and AI conversational modules to perform intent recognition, automated tracking queries, and proactive notification workflows. Functional modules implemented included conversational ticketing, shipment status retrieval, and outbound WhatsApp notifications to automate routine logistics inquiries.
The implementation architecture connected Chattigobot to Starken operational tracking data, with In Motion named as the technology partner responsible for integration and rollout. Operational scope covered customer service and logistics teams in Chile, enabling call-center deflection and continuous conversational handling on WhatsApp Business.
Work that began in 2024 resulted in bot-resolution rates around 70–75 percent and enabled proactive tracking and WhatsApp notifications, shifting large call-center volumes to conversational channels and improving CX across logistics processes. Governance included a staged rollout with partner In Motion, configuration of automated workflows and notification rules, and alignment of conversational workflows with existing customer service processes.
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Sura Colombia | Insurance | 14508 | $1.3B | Colombia | Chattigo | Chattigobot | Chatbots and Conversational AI | 2020 | n/a |
In 2020 Sura Colombia deployed Chattigobot, a Chatbots and Conversational AI application, to automate its medical-attention call center and omnichannel customer service across Colombia. The initiative aimed to improve response times and consistency across channels by embedding conversational automation into front-line customer interactions.
The Chattigobot implementation included intent detection and scripted medical-attention conversation flows, together with agent handoff logic to escalate complex cases to human operators. Configuration emphasized standardized response templates and conversation orchestration to maintain clinical and regulatory consistency within customer service dialogs.
Deployment covered omnichannel customer-service touchpoints and was implemented as a WhatsApp Business and omnichannel customer-service bot, routing customers into the medical-attention call center when escalation rules triggered agent interaction. Operational scope explicitly encompassed Sura Colombia customer service and medical-attention operations, with the bot acting as the first line of engagement and live agent chats handling complex triage.
Operational governance incorporated escalation rules and conversation monitoring to manage handoffs and consistency across channels. In 2020 Chattigobot produced more than 6 million chatbot sessions and 3 million agent chats, demonstrating high volume conversational throughput while supporting Sura Colombia customer service workflows.
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Universidad Andrés Bello | Education | 1000 | $250M | Chile | Chattigo | Chattigobot | Chatbots and Conversational AI | 2023 | n/a |
In 2023, Universidad Andrés Bello implemented Chattigobot, deploying the Chattigobot Chatbots and Conversational AI solution to centralize and automate student communications for admissions and student services across Chile. The deployment focused on multi-channel conversational handling and agent-assist capabilities to unify incoming inquiries and improve responsiveness for frontline teams.
The Chattigobot implementation emphasized conversational workflow automation, channel orchestration and an agent console surfaced with CRM context to support live handoffs and context-aware responses. Functional modules reflected admissions intake automation, student services case routing, templated responses and escalation workflows, consistent with Chatbots and Conversational AI operational capabilities.
Vendor testimony reports a 220% increase in conversations in one year and a 102% growth in WhatsApp interactions in the first five months of 2024, signaling rapid adoption on messaging channels. The project covered admissions and student services teams in Chile, and vendor commentary indicates agents were provided CRM context and WhatsApp bot usage was a central channel, aligning the Chattigobot deployment with CRM-connected agent workflows and WhatsApp channel automation.
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