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● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● Michelin, an e2open customer evaluated Oracle Transportation Management

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

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● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

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● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

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● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

State Collection Service
Location
2509 S Stoughton Rd,
Madison, 53716, WI,
United States
Website
https://www.statecollectionservice.com/
Phone
1 608-661-3000
Artw industry
Banking and Financial Services
Employee
Revenue

State Collection Service Technographics

State Collection Service Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by State Collection Service and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 700 State Collection Service employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that State Collection Service has purchased the following applications: Alvaria Performance (formerly Aspect Performance) for Performance and Goal Management in 2021, Uniphore X Platform for Chatbots and Conversational AI in 2024, Oracle BlueKai for Data Management Platform in 2015 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems State Collection Service is running and its propensity to invest more and deepen its relationship with Alvaria , Uniphore , Oracle or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing State Collection Service revenues, which have grown to $75.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for State Collection Service intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

State Collection Service Data, Technology Stack, and Enterprise Applications
HCM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Alvaria Legacy Alvaria Performance (formerly Aspect Performance) Performance and Goal Management HCM n/a 2021 2021
In 2021, State Collection Service implemented Alvaria Motivate alongside Alvaria Performance, formerly Aspect Performance, Category Alvaria Motivate served as the employee engagement and gamification layer in collections operations, driving transparent goals, contests, and integrated coaching. Alvaria Motivate tracked company goals and agent scorecards, and because Motivate was used for scorecards and goal tracking, the deployment implies use of Alvaria Performance performance and goal-management capabilities for goal management and scorecard orchestration. The implementation focused on collections and operations functions, embedding agent coaching workflows and contest mechanics into daily agent tooling, and produced measurable increases in immediate pays and agent engagement.
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Uniphore Legacy Uniphore X Platform Chatbots and Conversational AI AI-Powered Application n/a 2024 2024
In 2024 State Collection Service implemented Uniphore X Platform to deploy Chatbots and Conversational AI for finance and collections. The deployment centered on Uniphore's Self-Service Agent to automate IVR and text interactions and to streamline scripting for healthcare receivables and collections across its US operations. The implementation configured Uniphore X Platform's self-service conversational flows and scripting management to handle routine balance inquiries, payment scheduling prompts, and patient communication flows, aligning conversation scripts with collections workflows. The project emphasized channel coverage for voice IVR and SMS text, and standardized agent scripting to reduce handoff friction between self-service and live collections agents. According to the Uniphore case study, the go-live produced measurable outcomes, achieving 25% containment to self-service and securing $2M in collections in the first two quarters after go-live. Operational ownership rested with finance and collections teams, and reporting concentrated on containment and collection velocity as primary success indicators.
Chatbots and Conversational AI AI-Powered Application 2024 2024
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Oracle Legacy Oracle BlueKai Data Management Platform CRM n/a 2015 2015
Digital Advertising Platform CRM 2015 2015
IT Decision Makers and Key Stakeholders at State Collection Service
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by State Collection Service Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD State Collection Service Technographics

State Collection Service is a Banking and Financial Services organization based in United States, with around 700 employees and annual revenues of $75.0 million.

State Collection Service operates a diverse technology stack with applications such as Alvaria Performance (formerly Aspect Performance), Uniphore X Platform and Oracle BlueKai, covering areas like Performance and Goal Management, Chatbots and Conversational AI and Data Management Platform.

State Collection Service has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Alvaria, Uniphore and Oracle.

State Collection Service recently adopted applications including Uniphore X Platform in 2024, Uniphore U-Self Service in 2024 and Alvaria Performance (formerly Aspect Performance) in 2021, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of State Collection Service’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates State Collection Service’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete State Collection Service technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.