List of Alvaria Performance (formerly Aspect Performance) Customers
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Since 2010, our global team of researchers has been studying Alvaria Performance (formerly Aspect Performance) customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Alvaria Performance (formerly Aspect Performance) for Performance and Goal Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Alvaria Performance (formerly Aspect Performance) for Performance and Goal Management include: BAC Credomatic, a Costa Rica based Banking and Financial Services organisation with 22000 employees and revenues of $2.00 billion, Hoist Finance, a Sweden based Banking and Financial Services organisation with 1496 employees and revenues of $285.0 million, State Collection Service, a United States based Banking and Financial Services organisation with 700 employees and revenues of $75.0 million and many others.
Contact us if you need a completed and verified list of companies using Alvaria Performance (formerly Aspect Performance), including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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BAC Credomatic | Banking and Financial Services | 22000 | $2.0B | Costa Rica | Alvaria | Alvaria Performance (formerly Aspect Performance) | Performance and Goal Management | 2021 | n/a |
In 2021, BAC Credomatic deployed Alvaria Performance formerly Aspect Performance as part of a broader Alvaria Cloud Workforce and CXP rollout to modernize scheduling and agent self service for collections and banking support. The initiative explicitly targeted performance and goal management, aligning Alvaria Performance to multichannel forecasting and the metric sets produced by the Cloud Workforce environment, consistent with a performance/goal management implementation.
Alvaria Performance was configured to centralize agent goals and performance tracking, surface multichannel forecasting for staffing decisions, and leverage scheduling automation and self service scheduling controls that were introduced through Cloud Workforce and CXP. The implementation emphasized operational metrics and agent level KPIs, using the application to translate forecast outputs into measurable performance objectives for collections and support teams.
Integration scope included native linkage with Alvaria Cloud Workforce and CXP as the primary data and scheduling engines, with performance metrics flowing from those systems into Alvaria Performance. Operational coverage focused on BAC Credomatic collections operations and banking support functions, enabling continuous scheduling adjustments and metric driven coaching across those business functions.
Governance centered on using the Alvaria Performance metric framework to drive agent goals and performance reviews, while workforce scheduling and self service workflows reshaped daily operations for collections and support teams. Reported outcomes from the Cloud Workforce and CXP deployment included a 60 percent faster scheduling process, 30 percent of interactions occurring outside standard business hours, and a 12 percent increase in digital collections, outcomes that informed the ongoing use of Alvaria Performance for performance management.
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Hoist Finance | Banking and Financial Services | 1496 | $285M | Sweden | Alvaria | Alvaria Performance (formerly Aspect Performance) | Performance and Goal Management | 2018 | n/a |
In 2018 Hoist Finance deployed Alvaria Performance, formerly Aspect Performance, as part of an Alvaria Cloud implementation in its Polish contact centre. The deployment included an outbound dialer and reporting components to support collections and agent productivity.
Alvaria Performance was used in a performance/goal management capacity, inferred from the project emphasis on real-time and historical reporting and productivity features within the broader Alvaria suite. Functional capabilities implemented included real-time monitoring, historical performance reporting, goal tracking, and outbound dialing orchestration housed in the Alvaria Cloud environment. The full application name Alvaria Performance appears in operational consoles and reporting feeds to align agent targets with contact centre activity.
Operational scope was focused on the Polish contact centre and business function impact centered on collections and agent productivity. The deployment centralized outbound campaign execution and provided reporting that supported day to day collections workflows and agent performance reviews. Integration details beyond the Alvaria Cloud components were not provided.
Governance and process adjustments emphasized using real-time dashboards and historical reports to drive agent coaching and payment promise follow up, aligning performance management practices with the Alvaria Performance capabilities. Outcomes reported from the deployment included a 45% increase in outbound calls and a 2.5x rise in payment promises, outcomes attributed to the combined dialer and reporting configuration. No cost or partner information was specified.
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State Collection Service | Banking and Financial Services | 700 | $75M | United States | Alvaria | Alvaria Performance (formerly Aspect Performance) | Performance and Goal Management | 2021 | n/a |
In 2021, State Collection Service implemented Alvaria Motivate alongside Alvaria Performance, formerly Aspect Performance, Category
Alvaria Motivate served as the employee engagement and gamification layer in collections operations, driving transparent goals, contests, and integrated coaching. Alvaria Motivate tracked company goals and agent scorecards, and because Motivate was used for scorecards and goal tracking, the deployment implies use of Alvaria Performance performance and goal-management capabilities for goal management and scorecard orchestration. The implementation focused on collections and operations functions, embedding agent coaching workflows and contest mechanics into daily agent tooling, and produced measurable increases in immediate pays and agent engagement.
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