Staysure
Britannia House, 3-5 Rushmills Business Park, Bedford Road,
Northampton, NN4 7YB,
United Kingdom
Northampton, NN4 7YB,
United Kingdom
44 80 0033-4902
Insurance
Staysure Technographics
Staysure Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Staysure and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 500 Staysure employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Staysure has purchased the following applications: Sage Business Cloud X3 (ex Sage ERP X3) for ERP Financial in 2017, NICE IEX Workforce Management for Workforce Management in 2021, Olark Live Chat for Chatbots and Conversational AI in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Staysure is running and its propensity to invest more and deepen its relationship with Sage , Nice Systems , Olark or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Staysure revenues, which have grown to $150.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Staysure intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Staysure Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sage | Legacy | Sage Business Cloud X3 (ex Sage ERP X3) | ERP Financial | ERP Financial Management | n/a | 2017 | 2017 |
In 2017 Staysure implemented Sage Business Cloud X3 (ex Sage ERP X3) to manage core finance operations. The Sage Business Cloud X3 deployment served as an ERP Financial platform for Accounts Payable and broader finance functions at the FCA regulated insurance company, with the project team engaging directly with Sage on scoping, training, testing and preparing the business for go live.
Configuration centered on Purchase Ledger and Accounts Payable workflows, covering journal entries, month end procedures, accruals, raising cheques, weekly banking, bank reconciliations, credit card reconciliation, petty cash management and preparation of audit files. The implementation included the introduction of a new expense system and targeted process improvements, with responsibilities for configuring expense workflows, training end users and documenting revised policies assigned to the finance project lead. Operational staffing and oversight were formalized through mentoring and review of two Purchase Ledger clerks and monthly budget review meetings with department heads to align ledger controls to departmental spend.
Governance emphasized regulatory controls and auditability under FCA oversight, with formalized reconciliation and month end procedures and rewritten finance policies to support compliance. The Purchasing Lead role evolved into ownership of finance projects and change management following the successful go live, consolidating project governance within the finance department. Staysure uses Sage Business Cloud X3 (ex Sage ERP X3) as its ERP Financial backbone for transactional processing, reconciliations and sustained finance operational control.
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Nice Systems | Legacy | NICE IEX Workforce Management | Workforce Management | HCM | n/a | 2021 | 2021 |
In 2021, Staysure implemented NICE IEX Workforce Management, a Workforce Management application to operate its high volume contact centre. The deployment was focused on operational workforce orchestration and agent performance oversight for a team responsible for managing up to 500 FTE on a daily basis.
NICE IEX Workforce Management was configured to support core workforce modules and contact centre workflows, including agent performance monitoring, adherence and conformance tracking, schedule maintenance, shift trades, skill audits, leaver updates, and overtime management. The system was used for real time entry of unplanned absences and for creating in day hotspot views to enable rapid decision making against demand and capacity.
Operational use extended to routine monitoring of contact volumes and quality metrics such as call abandon rate, average handling time and service levels, with reports and commentary distributed to team leads, operations managers and the wider business. The platform supported instant messaging to agents for performance coaching and was central to daily performance briefings and in day plan adjustments managed by RTAs, team leads and operations managers.
Governance and process changes emphasized daily meetings, in day decision protocols and tighter schedule change controls, aligning workforce administration to demand intervals to preserve continuity of coverage and distribution. The implementation of NICE IEX Workforce Management at Staysure reinforced structured operational accountability for agent productivity and provided the tooling for real time workforce decisions and consistent performance communications.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Olark | Legacy | Olark Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021 Staysure deployed Olark Live Chat on its public website to add a customer-facing messaging channel. Olark Live Chat is implemented as a Chatbots and Conversational AI application and is positioned to support web-based customer service interactions for policy and claims inquiries.
The deployment uses the Olark web widget model, embedding client-side JavaScript on Staysure pages to surface a live chat console to visitors. Configuration aligned with typical Chatbots and Conversational AI capabilities includes operator presence and routing, chat transcript capture, and configurable offline messaging to collect customer contact details when agents are unavailable.
Operational coverage is focused on Staysure’s customer service front door on the corporate website in the United Kingdom, with agents handling live sessions through the Olark operator interface. The implementation sits alongside existing digital channels and records chat histories within the Olark environment for review by customer operations teams.
Governance activity accompanied the rollout, with chat handling workflows defined for agent login, session ownership, escalation to phone or email channels, and transcript review for quality control. Training and shift coordination were instituted to ensure continuous coverage of the web chat channel by Staysure’s service teams.
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Analytics and BI | Analytics and BI |
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2022 | 2022 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Collaboration | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Content Management | Content Management |
|
2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Call Tracking and Recording | CRM |
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2017 | 2017 |
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CRM | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2015 | 2015 |
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Customer Experience | CRM |
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2025 | 2025 |
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Customer Support | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2022 | 2022 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Project Portfolio Management | PPM |
|
2022 | 2022 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
|
2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2015 | 2015 |
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IT Decision Makers and Key Stakeholders at Staysure
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Staysure Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Staysure Technographics
Staysure is a Insurance organization based in United Kingdom,
with around 500 employees and annual revenues of $150.0 million.
Staysure operates a diverse technology stack with applications such as
Sage Business Cloud X3 (ex Sage ERP X3), NICE IEX Workforce Management and Olark Live Chat,
covering areas like ERP Financial, Workforce Management and Chatbots and Conversational AI.
Staysure has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Sage, Nice Systems and Olark.
Staysure recently adopted applications including
NICE CXone Mpower in 2025, Tableau in 2022 and Workplace by Facebook in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Staysure’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Staysure’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Staysure technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.