Gatineau, J8Y6T5, QC,
Canada
Steamatic Canada Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Steamatic Canada and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 100 Steamatic Canada employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Steamatic Canada has purchased the following applications: Canam Proven Analytics for Analytics and BI in 2023, Microsoft 365 for Collaboration in 2018, Canam Proven CRM for CRM in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Steamatic Canada is running and its propensity to invest more and deepen its relationship with Canam Systems , Microsoft , SMTP2GO or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Steamatic Canada revenues, which have grown to $10.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Steamatic Canada intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Canam Systems | Legacy | Canam Proven Analytics | Analytics and BI | Analytics and BI | n/a | 2023 | 2024 |
In 2023, Steamatic Canada implemented Canam Proven Analytics as part of a PSA deployment from Canam Systems. The deployment sits in the Analytics and BI category and was introduced alongside a multi language PSA and ERP rollout to modernize claim management and customer service and to streamline claim documentation and operations across Canada.
Canam Proven Analytics was configured to provide reporting and business intelligence for claims, operations, and finance. Configuration focused on operational dashboards, claims performance reporting, scheduled and ad hoc reports, and drilldown analytics, leveraging standard analytics data modeling and visualization capabilities to support both field service and office workflows.
The analytics environment is integrated with the Canam Systems PSA and the multi language ERP instance within the Steamatic network, consolidating operational and financial datasets for cross functional reporting. Operational coverage explicitly spans Steamatic Canada sites, aligning analytics outputs to customer service, claims handling, and finance teams.
Governance and rollout included establishing centralized reporting ownership and standardizing claim documentation workflows to ensure consistent data quality across languages and sites. BI delivery was structured around the PSA data model to enable repeatable report templates and scheduled distribution to operations, claims, customer service, and finance stakeholders.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2018 | 2018 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Canam Systems | Legacy | Canam Proven CRM | CRM | CRM | n/a | 2023 | 2023 |
In 2023 Steamatic Canada implemented Canam Proven CRM as part of a PSA by Canam Systems deployment across its Canadian network, using the CRM capability within the PSA suite to support restoration operations and centralized customer engagement. The deployment was positioned to improve claim management and customer service while enabling bilingual English French documentation across the organization.
Implementation focused on core CRM functional areas common to restoration workflows, including centralized customer records and contact management, case and claim lifecycle management, configurable claim processing workflows, and bilingual document templates for client communications. Canam Proven CRM was configured to standardize case intake and documentation processes and to automate routine status updates and claim handoffs between office and field teams.
The rollout was orchestrated as an ERP style restoration platform across Steamatic Canada locations, aligning CRM processes with service delivery and claims administration. Operational scope covered claims administration, customer service, and field operations across the Canadian network, with governance emphasizing standardized procedures and bilingual documentation policies to ensure consistent claim handling and client communications.
Steamatic Canada used Canam Proven CRM within the PSA engagement to unify customer and claim information for restoration projects, to enforce process controls, and to deliver bilingual documentation capabilities in English and French. The implementation narrative places the Canam Proven CRM application at the center of CRM led process orchestration for claim management and customer service in 2023.
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Customer Support | CRM |
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2023 | 2023 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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