Strand Palace
372 Strand,
London, WC2R 0JJ,
United Kingdom
London, WC2R 0JJ,
United Kingdom
44 20 7379-4737
Leisure and Hospitality
Strand Palace Technographics
Strand Palace Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Strand Palace and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 175 Strand Palace employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Strand Palace has purchased the following applications: Stripe Payments for Payment Processing in 2012, Oracle OPERA Property 5 Management for Hotel Property Management in 2023, LiveChat for Chatbots and Conversational AI in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Strand Palace is running and its propensity to invest more and deepen its relationship with Stripe , Oracle , Agilysys or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Strand Palace revenues, which have grown to $30.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Strand Palace intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Strand Palace Tech Stack and Enterprise Applications
Strand Palace ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Stripe | Legacy | Stripe Payments | Payment Processing | ERP | n/a | 2012 | 2012 |
In 2012, Strand Palace implemented Stripe Payments on its public website to capture online booking payments and card transactions. Stripe Payments is deployed as the hotel website payment gateway, using hosted and embedded checkout flows to accept guest payments for reservations and ancillary services. Strand Palace uses Stripe Payments for Payment Processing to handle online guest checkout and reservation payment capture, establishing a direct payment path between the website checkout and Stripe processing endpoints.
The implementation leverages Payment Processing category capabilities including card processing, tokenization to reduce PCI scope, hosted checkout forms, refund and chargeback handling, and reconciliation workflows. Operational ownership is centered in reservations and finance, with payment reconciliation and refund authorization processes integrated into the hotel's financial control and front desk operations. Governance emphasizes payment flow oversight, refund approval procedures, and audit logging consistent with Payment Processing requirements.
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Strand Palace ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle OPERA Property 5 Management | Hotel Property Management | ERP Services and Operations | n/a | 2023 | 2023 |
In 2023 Strand Palace implemented Oracle OPERA Property 5 Management as its Hotel Property Management platform, establishing the Oracle OPERA Property 5 Management system as the central PMS for reservations, billing and guest routing instructions at the London property. The deployment positioned the application to support front desk and reservations workflows across the hotel’s guest service centre and onsite operations.
Configuration work focused on automating daily online booking intake and the management of reservation comments, with functional capabilities implemented to update billing instructions and routing details directly in the PMS. RobosizeME automation was embedded to orchestrate booking creation and updates, ensuring reservation comments and essential guest information are consistently propagated into Opera according to Hotel Property Management workflows for folio posting and guest communications.
Integration architecture leveraged OHIP to connect RobosizeME’s automation layer with the hotel’s Opera Cloud PMS and Oracle OPERA Property 5 Management, enabling programmatic, bidirectional updates between external booking channels and the property system. Operational coverage centers on reservations and front office processes, with the integration affecting the reservations team, front desk, and guest services functions.
Governance and process changes centralized reservation handling around automated rules and formal exception handling between RobosizeME and Opera, reducing manual interventions for routine updates. According to the vendor press release the automation reduced the risk of human error and improved operational efficiency while allowing staff to focus more on guest interaction.
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Hotel Property Management | ERP Services and Operations |
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2011 | 2011 |
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Point Of Sale | ERP Services and Operations |
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2011 | 2011 |
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Strand Palace AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020 Strand Palace implemented LiveChat on its public website, deploying a browser-based chat widget as the primary customer messaging channel. The deployment uses LiveChat, classified in the Chatbots and Conversational AI category, to capture real-time guest enquiries and route sessions to hotel staff. The architecture is cloud hosted, with the widget connecting to LiveChat's hosted messaging backend and an agent console to manage live conversations.
Functional capabilities implemented include real-time messaging, automated greetings, canned responses and agent handoff workflows to support front desk and reservations teams. Operational coverage is limited to the Strand Palace website and is focused on guest services, reservations and front desk communications at the hotel. Governance and process adjustments centered on staffing schedules and messaging protocols to ensure consistent agent coverage and clear escalation paths for complex guest requests.
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Strand Palace Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2017 | 2017 |
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Strand Palace CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Strand Palace IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2001 | 2001 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Strand Palace Professional Services
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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PEO (Professional Employer Organization) | Professional Services |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Strand Palace
| First Name | Last Name | Title | Function | Department | Phone | |
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Assistant Director of People & Culture | Director | HR | |
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People and Culture Coordinator | Non Manager | HR | |
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Director of IT | Director | IT | |
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Director of Finance | Director | Finance | |
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Apps Being Evaluated by Strand Palace Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Strand Palace IT executives and key decision makers. This section highlights Strand Palace's latest recorded technology evaluations, including Oracle OPERA Cloud PMS for Hotel Property Management on 2024-06-15. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Strand Palace digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2024-06-15 | Strand Palace | Evaluated | Oracle | Oracle OPERA Cloud PMS | Hotel Property Management | ERP Services and Operations |
FAQ - APPS RUN THE WORLD Strand Palace Technographics
Strand Palace is a Leisure and Hospitality organization based in United Kingdom,
with around 175 employees and annual revenues of $30.0 million.
Strand Palace operates a diverse technology stack with applications such as
Stripe Payments, Oracle OPERA Property 5 Management and LiveChat,
covering areas like Payment Processing, Hotel Property Management and Chatbots and Conversational AI.
Strand Palace has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Stripe, Oracle and LiveChat, Inc..
Strand Palace recently adopted applications including
Oracle OPERA Property 5 Management in 2023, Microsoft Clarity in 2022 and Amazon CloudFront in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Strand Palace’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Strand Palace’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Strand Palace technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.