Austin, 78704, TX,
United States
Strategic SaaS Technographics
Strategic SaaS Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Strategic SaaS and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10 Strategic SaaS employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
Strategic SaaS has purchased the following applications: Zendesk Chat for Chatbots and Conversational AI in 2017, Microsoft 365 for Collaboration in 2015, Zendesk Service for Customer Support in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Strategic SaaS is running and its propensity to invest more and deepen its relationship with Zendesk , Microsoft , Constant Contact or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Strategic SaaS revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Strategic SaaS intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Strategic SaaS Tech Stack and Enterprise Applications
Strategic SaaS AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017 Strategic SaaS implemented Zendesk Chat on its website. Zendesk Chat, classified under Chatbots and Conversational AI, was provisioned as an embedded web chat widget on strategicsaas.com to handle inbound client inquiries and surface potential leads for a 10 employee professional services firm.
Zendesk Chat was configured with standard chat capabilities including the customer facing widget, real time messaging, visitor context capture, and templated canned responses to enable a small support and sales group to manage conversations efficiently. The implementation relied on the Zendesk Chat JavaScript snippet placed in the site template and the Zendesk Chat agent console for live response and queue management.
Operational ownership remained within the customer facing support and sales function, with rollout limited to the public website and oversight conducted by the firm owner or designated operator. Governance centered on conversation handling workflows and standardized response templates to ensure consistent client engagement using Zendesk Chat within the Chatbots and Conversational AI category.
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Strategic SaaS Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, Strategic SaaS implemented Microsoft 365 to provide Collaboration capabilities for its professional services operations. Microsoft 365 is visible on the Strategic SaaS website and functions as the primary collaboration platform for the company.
The deployment reflects a cloud-hosted Microsoft 365 tenant model scaled for a 10 employee firm, delivering standard collaboration functionality such as enterprise email, document collaboration, cloud file storage, and shared calendaring to support client engagement and internal project work. Governance and operational management follow small-organization patterns, with centralized account provisioning, role based access controls, and admin managed content sharing and collaboration workflows.
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Strategic SaaS CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Service | Customer Support | CRM | n/a | 2020 | 2020 |
In 2020, Strategic SaaS implemented Zendesk Service to provide Customer Support on its website. The deployment centers on a web-embedded Zendesk Service widget and public help entry points on strategicsaas.com, establishing a centralized inbound support channel for the firm’s customer-facing interactions.
Configuration emphasized core Zendesk Service capabilities common to Customer Support deployments, including ticketing workflow orchestration, web-form capture, and help center self-service content to support triage and resolution. The integration is limited to the website front end, routing submitted requests into a centralized ticket queue for internal agent handling, with governance and configuration managed by the customer-facing support team using Zendesk Service request types and routing rules.
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Marketing Automation | CRM |
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2017 | 2017 |
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Strategic SaaS PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2017 | 2017 |
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Strategic SaaS IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Strategic SaaS
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Strategic SaaS Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||