SugarCRM
548 Market St PMB 59423,
San Francisco, CA, 94104-5401,
United States
San Francisco, CA, 94104-5401,
United States
1 877-842-7276
Professional Services
SugarCRM Technographics
SugarCRM Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by SugarCRM and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 600 SugarCRM employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
SugarCRM has purchased the following applications: Lever by Employ for Applicant Tracking System in 2018, Tipalti Invoice Management and Bill Processing System for AP Automation in 2020, Foundry ABM for Account Based Marketing in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems SugarCRM is running and its propensity to invest more and deepen its relationship with Employ , SAP , Seismic or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing SugarCRM revenues, which have grown to $405.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for SugarCRM intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
SugarCRM Tech Stack and Enterprise Applications
SugarCRM HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Employ | Jobvite | Lever by Employ | Applicant Tracking System | HCM | n/a | 2018 | 2018 |
In 2018, SugarCRM implemented Lever by Employ as its Applicant Tracking System. The deployment provisioned Lever by Employ as the public careers site and candidate intake engine, with job postings published on Lever job pages and the application flow embedded into SugarCRM’s corporate website. The project replaced Jobvite as the company ATS, centralizing requisition posting and candidate capture under Lever by Employ.
Configuration emphasized core Applicant Tracking System capabilities, including job posting management, candidate pipeline stages, interview scheduling, offer tracking, and candidate record management to support Talent Acquisition and HR workflows. Lever by Employ was configured to provide recruiter and hiring manager collaboration through shared candidate views, notes, and pipeline visibility, and to standardize requisition templates and hiring stage definitions across recruiting teams.
Operational scope focused on SugarCRM’s corporate recruiting function, using the Lever by Employ careers pages for external job listings and the Lever application form for candidate submissions. Governance activities aligned recruiting intake processes, role based permissions for recruiters and hiring managers, and a single point of publication for external job listings on the careers site, consolidating hiring workflow and application routing through the Applicant Tracking System.
|
|
|
|
|
Compensation Management | HCM |
|
2014 | 2015 |
|
|
|
|
|
Core HR | HCM |
|
2014 | 2015 |
|
|
|
|
|
Learning and Development | HCM |
|
2021 | 2021 |
|
|
|
|
|
Learning and Development | HCM |
|
2018 | 2018 |
|
|
|
|
|
Onboarding | HCM |
|
2014 | 2015 |
|
|
|
|
|
Performance and Goal Management | HCM |
|
2014 | 2015 |
|
|
|
|
|
Succession and Leadership Planning | HCM |
|
2014 | 2015 |
|
SugarCRM ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tipalti | Legacy | Tipalti Invoice Management and Bill Processing System | AP Automation | ERP | n/a | 2020 | 2020 |
In 2020, SugarCRM deployed Tipalti Invoice Management and Bill Processing System as its AP Automation solution, with the implementation surfaced on the company website. The deployment targeted accounts payable and finance workflows for the professional services organization, aligning the Tipalti Invoice Management and Bill Processing System with core invoice-to-pay activities.
The implementation concentrated on invoice capture and bill processing capabilities, automated approval routing, supplier invoice management, and exception handling to centralize invoice lifecycle management. Configuration emphasized AP workflow orchestration, invoice validation and three-way matching patterns common to AP Automation, and supplier self-service for invoice submission.
Operational coverage included the finance and accounts payable functions across SugarCRM, with governance focused on standardizing approval workflows and preserving audit trails for invoices and bill records. The implementation narrative positions SugarCRM Tipalti Invoice Management and Bill Processing System AP Automation as the platform coordinating invoice intake, routing, processing, and supplier interactions without naming external integrations.
|
|
|
|
|
ERP Financial | ERP |
|
2007 | 2007 |
|
|
|
|
|
ERP Financial | ERP |
|
2010 | 2010 |
|
SugarCRM CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Foundry | Legacy | Foundry ABM | Account Based Marketing | CRM | n/a | 2023 | 2023 |
In 2023, SugarCRM implemented Foundry ABM to run Account Based Marketing programs for its sales and marketing organization. The deployment was scoped as a sales and marketing CRM-focused ABM program with US and international reach, positioning Foundry ABM as the central orchestration layer for account level engagement.
Foundry ABM was configured to perform account identification, intent-based audience targeting, and campaign orchestration, combining Bombora and G2 intent signals to prioritize in-market accounts and drive coordinated outreach. Functional capabilities implemented included account selection and scoring, intent signal ingestion, campaign orchestration tied to CRM workflows, and attribution tracking that linked engagement to pipeline outcomes.
Operational rollout aligned sales and marketing processes across regions, integrating Foundry ABM into SugarCRM sales and marketing CRM workflows to enable synchronized account actions and tracking. Governance emphasized shared attribution and orchestration rules, and the published case study reports a $9.9M influenced pipeline, attributing the pipeline lift directly to the Foundry-powered ABM orchestration.
|
|
|
|
|
CRM | CRM |
|
2010 | 2010 |
|
|
|
|
|
Data Management Platform | CRM |
|
2021 | 2021 |
|
|
|
|
|
Data Management Platform | CRM |
|
2021 | 2021 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2019 | 2019 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2012 | 2012 |
|
|
|
|
|
Marketing Automation | CRM |
|
2021 | 2021 |
|
SugarCRM Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Collaboration | Collaboration |
|
2012 | 2012 |
|
|
|
|
|
Collaboration | Collaboration |
|
2015 | 2015 |
|
|
|
|
|
Collaboration | Collaboration |
|
2020 | 2020 |
|
SugarCRM eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
eCommerce | eCommerce |
|
2015 | 2015 |
|
SugarCRM ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
IT Service Management | ITSM |
|
2018 | 2018 |
|
SugarCRM TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Governance, Risk and Compliance | TRM |
|
2019 | 2019 |
|
|
|
|
|
Governance, Risk and Compliance | TRM |
|
2019 | 2019 |
|
SugarCRM PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2012 | 2012 |
|
|
|
|
|
Transactional Email | PaaS |
|
2012 | 2012 |
|
|
|
|
|
Transactional Email | PaaS |
|
2018 | 2018 |
|
SugarCRM IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2019 | 2019 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2019 | 2019 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2018 | 2018 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2021 | 2021 |
|
SugarCRM CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Identity and Access Management (IAM) | CyberSecurity |
|
2021 | 2021 |
|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2018 | 2018 |
|
IT Decision Makers and Key Stakeholders at SugarCRM
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
Chief Executive Officer | CXO | Finance | |
|
|
|
Co-Founder and Chief Technology Officer | CXO | IT | |
|
|
|
Chief Marketing Officer | CXO | Marketing | |
|
|
|
Chief Financial Officer | CXO | Finance | |
|
|
|
Accounts Receivable Manager | Manager | Finance | |
|
|
|
CFO | CXO | Finance | |
|
|
|
SVP Finance and Accounting | VP | Finance | |
|
|
|
Vice President Finance and Corporate Controller | VP | Finance | |
|
Apps Being Evaluated by SugarCRM Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from SugarCRM IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the SugarCRM digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD SugarCRM Technographics
SugarCRM is a Professional Services organization based in United States,
with around 600 employees and annual revenues of $405.0 million.
SugarCRM operates a diverse technology stack with applications such as
Lever by Employ, Tipalti Invoice Management and Bill Processing System and Foundry ABM,
covering areas like Applicant Tracking System, AP Automation and Account Based Marketing.
SugarCRM has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Employ, Tipalti and Foundry.
SugarCRM recently adopted applications including
Foundry ABM in 2023, Seismic Lessonly in 2021 and Dstillery Audiences (exMedia6Degrees) in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of SugarCRM’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates SugarCRM’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete SugarCRM technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.