Sukoon Insurance
Omar Bin Al Khattab Street, Next to Al Ghurair Mall, Deira,
Dubai, 785666,
United Arab Emirates
Dubai, 785666,
United Arab Emirates
971 800 785666
Insurance
Sukoon Insurance Technographics
Sukoon Insurance Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Sukoon Insurance and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2000 Sukoon Insurance employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Sukoon Insurance has purchased the following applications: Oracle Cloud ERP for ERP Financial in 2017, IIRIS Core GI Claims for Insurance Claims Management in 2019, Microsoft 365 for Collaboration in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Sukoon Insurance is running and its propensity to invest more and deepen its relationship with Oracle , Assuretech Business Solutions , In-House Applications or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Sukoon Insurance revenues, which have grown to $1.70 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Sukoon Insurance intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Sukoon Insurance Tech Stack and Enterprise Applications
Sukoon Insurance ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Cloud ERP | ERP Financial | ERP | n/a | 2017 | 2017 |
In 2017 Sukoon Insurance implemented Oracle Cloud ERP as its enterprise financial system within the ERP Financial category. The deployment established Oracle Cloud ERP as the central ledger and statutory reporting platform for Sukoon's insurance operations in the United Arab Emirates, replacing ad hoc financial processes with a unified financial instance.
The implementation focused on core financial modules, including General Ledger, Accounts Payable, Accounts Receivable, Fixed Assets, and Cash Management, with configurations adapted for insurance accounting and local statutory requirements. Configuration work emphasized chart of accounts harmonization, multi ledgers for statutory and management reporting, automated period close workflows, and role based security using Oracle Cloud ERP configuration constructs.
Operational coverage was centered on Sukoon's finance and accounting functions across its UAE sites, with a phased rollout of month end and reporting processes during 2017. Governance processes were instituted to centralize finance process ownership, enforce segregation of duties, and control configuration changes through formal change management and release procedures.
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Sukoon Insurance ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Assuretech Business Solutions | Legacy | IIRIS Core GI Claims | Insurance Claims Management | ERP Services and Operations | n/a | 2019 | 2019 |
In 2019 Sukoon Insurance implemented IIRIS Core GI Claims as its primary Insurance Claims Management application. The deployment focused on the Motor Claims Recovery function and centralized registration and processing of third-party and inward claims across Sukoon Insurance operations in the United Arab Emirates.
IIRIS Core GI Claims was configured to support claims registration and exchange workflows, third-party inward claim management, formal recovery intimation processes, and fraud waste and abuse identification during claim intake. Financial processing capabilities were instrumented within the IIRIS-Assuretech platform to handle debit and credit note processing, payments to insured parties and third parties, and dispute handling for incorrect third-party liability approvals.
Operational coverage emphasized case management and reporting, with monthly recovery claim exchanges, weekly and monthly dashboard generation, and status updates used by the Motor Claims Recovery team. The solution supported customer experience processes including First Response Time improvements through timely acknowledgements and case communications, and it was used to produce recovery performance summaries for line managers.
Governance and process controls were formalized around Standard Operating Procedures and regular reviews, including quarterly outstanding claims reviews to close time-barred cases and reduce reserves. The implementation included explicit operational targets that were managed inside IIRIS Core GI Claims, such as a target of resolving 90% of outstanding recovery claims within 18 months and maintaining repair rejection rates below 5%, with ongoing team training and compliance monitoring administered by Sukoon Insurance and Assuretech Business Solutions.
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Insurance Policy Administration | ERP Services and Operations |
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2023 | 2023 |
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Insurance Pricing and Rating Engine | ERP Services and Operations |
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2017 | 2017 |
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Sukoon Insurance Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2022 | 2022 |
In 2022 Sukoon Insurance implemented Microsoft 365 to standardize collaboration and productivity across its United Arab Emirates operations. Sukoon Insurance implemented Microsoft 365 in the Collaboration category to support internal productivity and external website content and communication workflows, and the vendor product is surfaced on suk oon.com as part of corporate web interactions.
The deployment centers on core Microsoft 365 capabilities such as Exchange Online email, SharePoint Online for intranet and document management, Microsoft Teams for synchronous collaboration, OneDrive for personal file sync and Office client applications for productivity. Configuration and operational control are organized around a single tenant administration model with centralized user provisioning, role based access controls and information governance policies applied at the department level. Operational coverage extends across underwriting, claims, sales, customer service and HR functions, with content publishing workflows that surface approved documents and contact forms to the suk oon.com website and with document lifecycle and communication orchestration aligned to Collaboration use cases.
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Sukoon Insurance Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2022 | 2022 |
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Sukoon Insurance IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at Sukoon Insurance
| First Name | Last Name | Title | Function | Department | Phone | |
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Accounts Receivable Executive, Finance and Administration | Director | Finance | |
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Accounts Receivable Specialist | Manager | Finance | |
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Senior Manager Business Partner Procurement | Manager | Procurement | |
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Head of IT Service Delivery | Director | IT | |
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Head of Property Underwriting | Director | Risk | |
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Executive Vice President of Claims Management and Legal | VP | Legal | |
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Head of Policy Operations | Director | Operation | |
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Executive Vice President - Group Head of Actuarial & Risk Management | Executive Committee Member | VP | Risk | |
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Policy Operations Manager | Manager | Operation | |
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Apps Being Evaluated by Sukoon Insurance Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Sukoon Insurance IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Sukoon Insurance digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Sukoon Insurance Technographics
Sukoon Insurance is a Insurance organization based in United Arab Emirates,
with around 2000 employees and annual revenues of $1.70 billion.
Sukoon Insurance operates a diverse technology stack with applications such as
Oracle Cloud ERP, IIRIS Core GI Claims and Microsoft 365,
covering areas like ERP Financial, Insurance Claims Management and Collaboration.
Sukoon Insurance has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Assuretech Business Solutions and Microsoft.
Sukoon Insurance recently adopted applications including
In-House Shamil Policy System in 2023, Microsoft 365 in 2022 and Sitecore CMS in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Sukoon Insurance’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Sukoon Insurance’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Sukoon Insurance technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.