Alfamart
Alfa Tower 12th Floor Jl. Jalur Sutera Barat Kav. 9 Kota,
Tangerang, 15143,
Indonesia
Tangerang, 15143,
Indonesia
62 21 808 21 555
Retail
Alfamart Technographics
Alfamart Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Alfamart and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 97944 Alfamart employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Alfamart has purchased the following applications: ShopeePay for Payment Processing in 2018, In-House POS for Point Of Sale in 2023, In-House eCommerce for eCommerce in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Alfamart is running and its propensity to invest more and deepen its relationship with Shopee , In-House Applications , Netcore or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Alfamart revenues, which have grown to $7.65 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Alfamart intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Alfamart Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Shopee | Legacy | ShopeePay | Payment Processing | ERP Financial Management | n/a | 2018 | 2018 |
In 2018, Alfamart implemented ShopeePay on its website to enable online payment acceptance. The deployment addresses Payment Processing for the retailer's web commerce channel, embedding the ShopeePay digital wallet and checkout authorization flows into site-level transaction processing.
The implementation concentrated on core payment processing capabilities including payment authorization, credential tokenization for wallet payments, transaction routing to ShopeePay endpoints, and settlement handoffs for finance reconciliation. Operational coverage spans e-commerce checkout, payments operations, finance reconciliation, and customer support, and it required establishment of online payment governance, updated checkout workflows, and operational procedures for wallet-based transactions.
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| In-House Applications | Legacy | In-House POS | Point Of Sale | ERP Services and Operations | n/a | 2023 | 2023 |
In 2023, Alfamart deployed an In-House POS developed by In-House Applications as its Point Of Sale platform across its store network and franchise partners in Indonesia. The In-House POS serves as an online cashier system restricted to Alfamart outlets and is purpose built to support retail convenience store workflows and sales transaction processing.
The In-House POS implementation combines software and dedicated hardware components including store computers, barcode scanners, receipt printers, and cash registers, and it implements core Point Of Sale functional modules such as sales transaction processing, stock management, discounts and promotions, financial reporting, business analysis, and employee attendance tracking. Configuration emphasizes retail workflows typical of minimarket operations, with interfaces and screens tailored for store clerks and promotion handling.
Operational integration ties the In-House POS into Alfamart distribution and logistics workflows, with explicit linkage to distribution, storage, and stock inventory management processes to maintain outlet replenishment and inventory visibility. Data residency for transactional and inventory records is maintained on computer storage installed at each outlet, while the system is constrained to internal Alfamart and franchise use, enabling outlet-level operational continuity.
Governance around the In-House POS includes strict security controls such as access control, user verification, and data encryption, plus a program of technical support and staff training to drive consistent usage across outlets. Benefits called out in implementation materials include feature customization for retail needs, strengthened security oversight, simplified staff onboarding, and practical integration across multiple outlets and supporting logistics functions.
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| In-House Applications | Legacy | In-House eCommerce | eCommerce | eCommerce | n/a | 2020 | 2020 |
In 2020, Alfamart deployed an In-House eCommerce platform to extend its retail footprint to smartphone and tablet users, enabling customers and partner merchants to transact anytime and anywhere. The In-House eCommerce implementation was positioned to support the Alfamind vision of widening entrepreneurship and enabling partners to operate virtual stores through a mobile-first shopping experience, aligning the application with Alfamart retail operations in Indonesia.
The implementation centers on eCommerce functional modules typical for mobile commerce, including a mobile storefront and catalog management, partner and merchant onboarding workflows for virtual stores, order management and checkout flows, customer account management, and basic inventory visibility tied to store-level fulfillment. Configuration emphasized mobile user journeys and partner self-service capabilities so entrepreneurs can create and manage virtual stores, list products, and process orders from handheld devices.
Architecturally the solution was delivered as an in-house application with client-facing mobile web and app interfaces and backend service layers for catalog, orders, and partner store management, exposing APIs to support automation and partner workflows. Deployment and operational responsibility remained within Alfamart’s internal teams, with the platform scoped to serve retail operations, partner merchants under the Alfamind program, and consumer shoppers across Indonesia.
Governance focused on formalizing partner enrollment and virtual store governance, implementing merchant onboarding processes and operational controls to manage product listings and order handling. Rollout plans emphasized staged partner activation through Alfamind, operational enablement for store-level fulfillment, and ongoing platform stewardship by internal product and operations teams.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2017 | 2017 |
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Customer Engagement | CRM |
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2020 | 2020 |
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Customer Engagement | CRM |
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2020 | 2021 |
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Customer Experience | CRM |
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2023 | 2024 |
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Customer Loyalty | CRM |
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2019 | 2019 |
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Customer Support | CRM |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Application Hosting and Computing Services | IaaS |
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2025 | 2025 |
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IT Decision Makers and Key Stakeholders at Alfamart
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Alfamart Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Alfamart Technographics
Alfamart is a Retail organization based in Indonesia,
with around 97944 employees and annual revenues of $7.65 billion.
Alfamart operates a diverse technology stack with applications such as
ShopeePay, In-House POS and In-House eCommerce,
covering areas like Payment Processing, Point Of Sale and eCommerce.
Alfamart has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Shopee and In-House Applications.
Alfamart recently adopted applications including
Huawei Cloud in 2025, In-House POS in 2023 and Grivy Growth Platform in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Alfamart’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Alfamart’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Alfamart technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.