Summit Professional Education
113 Seaboard Ln a190,
Franklin, 37067, TN,
United States
Franklin, 37067, TN,
United States
1 800-433-9570
Education
Summit Professional Education Technographics
Summit Professional Education Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Summit Professional Education and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 90 Summit Professional Education employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Summit Professional Education has purchased the following applications: Entrinsik SEMtek for Education ERP in 2011, Zendesk Chat for Chatbots and Conversational AI in 2015, Microsoft 365 for Collaboration in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Summit Professional Education is running and its propensity to invest more and deepen its relationship with Entrinsik , Zendesk , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Summit Professional Education revenues, which have grown to $10.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Summit Professional Education intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Summit Professional Education Tech Stack and Enterprise Applications
Summit Professional Education ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Entrinsik | Legacy | Entrinsik SEMtek | Education ERP | ERP Services and Operations | n/a | 2011 | 2011 |
In 2011, Summit Professional Education implemented Entrinsik SEMtek as its Education ERP platform and deployed Entrinsik Informer Web Reporting to provide enterprise reporting and operational visibility. Summit Professional Education manages thousands of events annually with over 60 instructors and maintains a customer base in excess of 100,000, creating a need for an integrated ERP and reporting layer to support event logistics and customer records.
The Entrinsik SEMtek deployment focused on core Education ERP workflows, including order entry and processing, customer management, event logistics and registration workflow orchestration, with Informer delivering configurable web reporting across those data domains. SEMtek was configured to centralize event and order data and to enable transactional order entry and operational reporting, reducing reliance on manual consolidation for operational processes.
The project consolidated data that had previously been split between a custom Microsoft Access backend and a commercial registration system, and integrated Informer Web Reporting to provide a single reporting fabric. Operational coverage included registration and order entry functions, customer service and event operations, with the combined Entrinsik SEMtek and Informer solution serving as the authoritative data model for those business functions.
Governance changes emphasized centralized data ownership and reporting stewardship to eliminate the prior practice of manually merging systems weekly or daily, a deficiency cited by the CEO. Entrinsik SEMtek and Informer were positioned to provide a trusted, versatile reporting solution supporting order entry and logistical workflows, aligning the Education ERP application with Summit Professional Education business operations.
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Summit Professional Education AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2015 | 2015 |
In 2015, Summit Professional Education implemented Zendesk Chat, deploying the application as an embedded conversational layer on https://www.summit-education.com/. Zendesk Chat is used as a Chatbots and Conversational AI solution to capture website inquiries and surface structured interactions for front line responders.
The deployment uses a lightweight client server model, with the chat widget embedded on the public site and agent access managed through the Zendesk Chat admin console. Functional modules and capabilities implemented include live messaging, automated trigger rules, canned responses, session transcripts, visitor monitoring, and agent routing to mirror admissions and student support workflows.
Operational scope centers on the company website serving Summit Professional Education's United States audience, configured to support customer facing teams within a roughly 90 employee organization. Governance and operational controls were established through centralized admin roles, agent permissions, standardized response templates, and transcript retention to support consistent handling and auditability of chat interactions.
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Summit Professional Education Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, Summit Professional Education implemented Microsoft 365 as its Collaboration platform. The company website explicitly references Microsoft 365 and the deployment was positioned to support core staff collaboration across administrative and instructional functions.
The Microsoft 365 deployment centers on mailbox and messaging, document collaboration, and team collaboration capabilities, including Exchange Online for email, SharePoint Online for shared content and site management, Microsoft Teams for synchronous communication, OneDrive for Business for user file storage, and the Office desktop and web applications for authoring. Identity and access are managed within the Microsoft 365 tenant model, enabling role based access controls and centralized policy application consistent with Collaboration use cases.
Operational ownership is centered on an internal IT administrative model, with governance practices oriented toward tenant level administration, SharePoint site architecture, document permissioning, and Teams channel lifecycle management. The implementation supports business functions such as operations, course content production, and learner support, and the public site reference indicates Microsoft 365 is an embedded element of the company collaboration stack.
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Summit Professional Education CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Engagement | CRM |
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2018 | 2018 |
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Customer Support | CRM |
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2016 | 2016 |
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Customer Support | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Summit Professional Education ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2016 | 2016 |
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Summit Professional Education PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2014 | 2014 |
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Summit Professional Education IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Summit Professional Education
| First Name | Last Name | Title | Function | Department | Phone | |
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Vice President of Customer Service | VP | Customer Service | |
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Vice President of Sales | VP | Sales | |
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Senior Customer Service Representative | Non Manager | Customer Service | |
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Regional Sales Executive | Manager | Sales | |
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Apps Being Evaluated by Summit Professional Education Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Summit Professional Education IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Summit Professional Education digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Summit Professional Education Technographics
Summit Professional Education is a Education organization based in United States,
with around 90 employees and annual revenues of $10.0 million.
Summit Professional Education operates a diverse technology stack with applications such as
Entrinsik SEMtek, Zendesk Chat and Microsoft 365,
covering areas like Education ERP, Chatbots and Conversational AI and Collaboration.
Summit Professional Education has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Entrinsik, Zendesk and Microsoft.
Summit Professional Education recently adopted applications including
Amazon Elastic Load Balancing (ELB) in 2020, Cloudflare CDN in 2020 and Zendesk Support Ticketing System in 2019,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Summit Professional Education’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Summit Professional Education’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Summit Professional Education technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.