Sumtotal Systems, LLC
2850 NW 43rd Street Suite 150,
Gainesville, 32606, FL,
United States
Gainesville, 32606, FL,
United States
1 866-768-6825
Professional Services
Sumtotal Systems, LLC Technographics
Sumtotal Systems, LLC Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Sumtotal Systems, LLC and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1200 Sumtotal Systems, LLC employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Sumtotal Systems, LLC has purchased the following applications: Oracle Netsuite OpenAir for Professional Services Automation in 2010, Drift AI Chatbot for Chatbots and Conversational AI in 2020, Cisco Webex Meetings for Audio Video and Web Conferencing in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Sumtotal Systems, LLC is running and its propensity to invest more and deepen its relationship with Oracle , Drift , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Sumtotal Systems, LLC revenues, which have grown to $300.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Sumtotal Systems, LLC intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Sumtotal Systems, LLC Tech Stack and Enterprise Applications
Sumtotal Systems, LLC ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Netsuite OpenAir | Professional Services Automation | ERP Services and Operations | n/a | 2010 | 2010 |
In 2010, Sumtotal Systems, LLC deployed Oracle Netsuite OpenAir as its Professional Services Automation platform to centralize project delivery and resource planning for its services organization and finance function. The deployment used Oracle Netsuite OpenAir as a cloud based SaaS implementation, positioned to standardize timesheet capture, resource scheduling, and billing processes across its professional services operations.
Configuration work focused on core Professional Services Automation modules, including project management, resource management, time and expense capture, billing and invoicing, project accounting, and contract and statement of work controls. Oracle Netsuite OpenAir was configured with role based access controls, approval workflows for time and expense submissions, configurable billing rules and rate cards, and project cost tracking to support project financials and operational transparency.
Operational coverage emphasized the services delivery and finance teams, with a phased rollout approach across service lines and pilot groups to validate workflows before broader adoption. Governance changes established centralized timesheet compliance and billing approval processes, and the implementation restructured monthly project close and revenue recognition workflows to align professional services delivery with finance operations.
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Sumtotal Systems, LLC AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Drift | Legacy | Drift AI Chatbot | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, Sumtotal Systems, LLC deployed Drift AI Chatbot on its public website. Sumtotal implemented Drift AI Chatbot as the conversational entry point in its digital engagement layer, aligning the solution with the Chatbots and Conversational AI category to handle inbound customer inquiries and initiate automated conversations.
The Drift AI Chatbot installation is scoped to the public-facing website and is configured for conversational routing, automated qualification of leads, and meeting scheduling workflows typical of chatbots. Operational ownership is held by marketing and digital experience teams who manage conversation scripts, routing rules, and escalation workflows, while the application remains embedded in the website engagement stack rather than described backend system integrations.
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Sumtotal Systems, LLC Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2018 | 2018 |
In 2018, Sumtotal Systems, LLC implemented Cisco Webex Meetings. The deployment uses Cisco Webex Meetings as the primary Audio Video and Web Conferencing solution for client engagement and internal collaboration, and it is surfaced on the corporate website to provide direct meeting join and scheduling entry points.
The configuration focuses on standard meeting capabilities including multi party video, VoIP audio, screen sharing, recording, and participant management, reflecting Audio Video and Web Conferencing functional modules common to professional services workflows. Meeting templates and role based controls were applied to support client demos, remote project reviews, and internal team standups.
Operational coverage centers on the company's professional services organization across the United States, supporting business functions in sales, delivery, and account management. Governance emphasized centralized provisioning of meeting spaces and embedding on the website to streamline access, while user access is tied to corporate user accounts to maintain control over meeting creation and attendance.
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Audio Video and Web Conferencing | Collaboration |
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2019 | 2019 |
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Audio Video and Web Conferencing | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2017 | 2017 |
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Sumtotal Systems, LLC Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2020 | 2020 |
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Sumtotal Systems, LLC CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2019 | 2019 |
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Account Based Marketing | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Analytics, Lead Generation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Sumtotal Systems, LLC ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2018 | 2018 |
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Sumtotal Systems, LLC IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Digital Workspace | IaaS |
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2011 | 2011 |
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IT Decision Makers and Key Stakeholders at Sumtotal Systems, LLC
| First Name | Last Name | Title | Function | Department | Phone | |
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Chief Financial Officer | CXO | Finance | |
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CEO | CXO | Finance | |
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SVP, Operations | VP | Operations | |
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Apps Being Evaluated by Sumtotal Systems, LLC Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Sumtotal Systems, LLC IT executives and key decision makers. This section highlights Sumtotal Systems, LLC's latest recorded technology evaluations, including Pentana eraPower DMS for Dealership Management on 2025-10-15 and Cart.com for eCommerce on 2025-09-10. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Sumtotal Systems, LLC digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-10-15 | Sumtotal Systems, LLC | Evaluated | Pentana Solutions | Pentana eraPower DMS | Dealership Management | ERP Services and Operations |
| 2025-09-10 | Sumtotal Systems, LLC | Evaluated | Cart.com | Cart.com | eCommerce | eCommerce |
FAQ - APPS RUN THE WORLD Sumtotal Systems, LLC Technographics
Sumtotal Systems, LLC is a Professional Services organization based in United States,
with around 1200 employees and annual revenues of $300.0 million.
Sumtotal Systems, LLC operates a diverse technology stack with applications such as
Oracle Netsuite OpenAir, Drift AI Chatbot and Cisco Webex Meetings,
covering areas like Professional Services Automation, Chatbots and Conversational AI and Audio Video and Web Conferencing.
Sumtotal Systems, LLC has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Drift and Cisco Systems.
Sumtotal Systems, LLC recently adopted applications including
Zoom in 2021, Wingify VWO in 2021 and Drift AI Chatbot in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Sumtotal Systems, LLC’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Sumtotal Systems, LLC’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Sumtotal Systems, LLC technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.