Royal Sundaram General Insurance
No.2/319, Vishranthi, Vishranti Melaram Towers, SH 49A, OMR, Karapakkam,
Chennai, 600097,
India
Chennai, 600097,
India
91 44 7117 7117
Insurance
Royal Sundaram General Insurance Technographics
Royal Sundaram General Insurance Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Royal Sundaram General Insurance and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2000 Royal Sundaram General Insurance employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Royal Sundaram General Insurance has purchased the following applications: FirstApex FirstGen Claims for Insurance Claims Management in 2025, Microsoft 365 for Collaboration in 2015, Waybeo for Call Tracking and Recording in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Royal Sundaram General Insurance is running and its propensity to invest more and deepen its relationship with FirstApex , Microsoft , Waybeo or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Royal Sundaram General Insurance revenues, which have grown to $382.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Royal Sundaram General Insurance intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Royal Sundaram General Insurance Tech Stack and Enterprise Applications
Royal Sundaram General Insurance ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| FirstApex | Legacy | FirstApex FirstGen Claims | Insurance Claims Management | ERP Services and Operations | n/a | 2025 | 2025 |
In 2025, Royal Sundaram General Insurance deployed FirstApex FirstGen Claims by implementing FirstGen v7 together with the NextGen Integration Platform NIP v3 to modernize Insurance Claims Management. The production launch was completed within 11 months and executed through close collaboration between Royal Sundaram and FirstApex teams, positioning the company to scale claims processing and product launches more rapidly.
The implementation configured low code no code configurability across Underwriting and Claims, automated deployment pipelines, secure integration patterns, and a cloud optimized, private cloud architecture to provide modularity and resilience. FirstGen v7 was adopted as the core system of record and configured to support commercial lines transaction processing workflows, policy and claims lifecycle orchestration, and case management capabilities expected of an Insurance Claims Management platform.
NIP v3 was deployed to standardize integrations across channels, partners, regulators, and vendors, enabling multichannel connectivity and API based orchestration for downstream systems. The combined platform now manages over 40 Million policies, 8 Million transactions, and 6 Million claims across 140 branches with 1800 active users, and the project included a large scale migration covering 48 Million records executed with minimal business disruption.
Governance and rollout were governed by a joint delivery model between Royal Sundaram and FirstApex, executed as a coordinated upgrade and platform deployment over an 11 month timeline. Outcomes called out by leadership include quicker processing, faster product launches, enhanced customer experiences, on demand scalability, and a resilient modular platform that supports Royal Sundaram General Insurance business and technology objectives while sustaining a 25 year partnership with FirstApex.
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Insurance ERP | ERP Services and Operations |
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2025 | 2025 |
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Insurance Policy Administration | ERP Services and Operations |
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2025 | 2025 |
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Royal Sundaram General Insurance Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
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Royal Sundaram General Insurance CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Waybeo | Legacy | Waybeo | Call Tracking and Recording | CRM | n/a | 2018 | 2018 |
In 2018, Sundaram deployed Waybeo on its public website to capture and attribute inbound phone interactions generated by digital channels. Waybeo is implemented as a Call Tracking and Recording solution, instrumented at the web layer to provide dynamic number insertion, session-level call attribution, call recording, and a cloud-hosted analytics dashboard for call event visibility.
The implementation scope focused on marketing and customer service workflows, using Waybeo to link web sessions to phone leads and to retain recorded call assets for operational review and quality assurance. The architecture is web-deployed with a client-side tracking script that injects tracking numbers into pages and a cloud service that persists recordings and analytics, while governance centered on call logging, consent capture, and routing and logging processes for sales and support teams.
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Customer Data Platform | CRM |
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2022 | 2022 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2021 | 2021 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Tag Management | CRM |
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2014 | 2014 |
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Tag Management | CRM |
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2019 | 2019 |
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Tag Management | CRM |
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2022 | 2022 |
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Royal Sundaram General Insurance ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2020 | 2020 |
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Royal Sundaram General Insurance TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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AML, Fraud and Compliance | TRM |
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2022 | 2022 |
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Royal Sundaram General Insurance PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2022 | 2022 |
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Royal Sundaram General Insurance IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Royal Sundaram General Insurance CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2022 | 2022 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2011 | 2011 |
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IT Decision Makers and Key Stakeholders at Royal Sundaram General Insurance
| First Name | Last Name | Title | Function | Department | Phone | |
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Appointed Actuary | Non Manager | Risk | |
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Head (Reserving and Motor - Pricing and Analytics/ IFRS 17 / INDAS 117 implementation) | Director | IT | |
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Chief Information Officer | CXO | IT | |
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Actuarial Analytics Leader Motor Pricing & Underwriting Specialist | Non Manager | IT | |
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Apps Being Evaluated by Royal Sundaram General Insurance Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Royal Sundaram General Insurance IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Royal Sundaram General Insurance digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Royal Sundaram General Insurance Technographics
Royal Sundaram General Insurance is a Insurance organization based in India,
with around 2000 employees and annual revenues of $382.0 million.
Royal Sundaram General Insurance operates a diverse technology stack with applications such as
FirstApex FirstGen Claims, Microsoft 365 and Waybeo,
covering areas like Insurance Claims Management, Collaboration and Call Tracking and Recording.
Royal Sundaram General Insurance has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as FirstApex, Microsoft and Waybeo.
Royal Sundaram General Insurance recently adopted applications including
FirstApex FirstGen Claims in 2025, FirstApex FirstGen in 2025 and FirstApex FirstGen Policy in 2025,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Royal Sundaram General Insurance’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Royal Sundaram General Insurance’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Royal Sundaram General Insurance technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.