List of FirstApex FirstGen Claims Customers
Since 2010, our global team of researchers has been studying FirstApex FirstGen Claims customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased FirstApex FirstGen Claims for Insurance Claims Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using FirstApex FirstGen Claims for Insurance Claims Management include: Royal Sundaram General Insurance, a India based Insurance organisation with 2000 employees and revenues of $382.0 million and many others.
Contact us if you need a completed and verified list of companies using FirstApex FirstGen Claims, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The FirstApex FirstGen Claims customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
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Royal Sundaram General Insurance | Insurance | 2000 | $382M | India | FirstApex | FirstApex FirstGen Claims | Insurance Claims Management | 2025 | n/a |
In 2025, Royal Sundaram General Insurance deployed FirstApex FirstGen Claims by implementing FirstGen v7 together with the NextGen Integration Platform NIP v3 to modernize Insurance Claims Management. The production launch was completed within 11 months and executed through close collaboration between Royal Sundaram and FirstApex teams, positioning the company to scale claims processing and product launches more rapidly.
The implementation configured low code no code configurability across Underwriting and Claims, automated deployment pipelines, secure integration patterns, and a cloud optimized, private cloud architecture to provide modularity and resilience. FirstGen v7 was adopted as the core system of record and configured to support commercial lines transaction processing workflows, policy and claims lifecycle orchestration, and case management capabilities expected of an Insurance Claims Management platform.
NIP v3 was deployed to standardize integrations across channels, partners, regulators, and vendors, enabling multichannel connectivity and API based orchestration for downstream systems. The combined platform now manages over 40 Million policies, 8 Million transactions, and 6 Million claims across 140 branches with 1800 active users, and the project included a large scale migration covering 48 Million records executed with minimal business disruption.
Governance and rollout were governed by a joint delivery model between Royal Sundaram and FirstApex, executed as a coordinated upgrade and platform deployment over an 11 month timeline. Outcomes called out by leadership include quicker processing, faster product launches, enhanced customer experiences, on demand scalability, and a resilient modular platform that supports Royal Sundaram General Insurance business and technology objectives while sustaining a 25 year partnership with FirstApex.
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