Sunriver, 97707, OR,
United States
Sunriver Resort in Sunriver, OR Technographics
Sunriver Resort in Sunriver, OR Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Sunriver Resort in Sunriver, OR and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 300 Sunriver Resort in Sunriver, OR employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Sunriver Resort in Sunriver, OR has purchased the following applications: Amadeus Delphi Sales & Catering for Hospitality ERP in 1996, BluIP AIVA Connect for Chatbots and Conversational AI in 2023, GoDaddy Webmail for Collaboration in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Sunriver Resort in Sunriver, OR is running and its propensity to invest more and deepen its relationship with Amadeus Hospitality , Springer-Miller Systems , OpenTable or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Sunriver Resort in Sunriver, OR revenues, which have grown to $130.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Sunriver Resort in Sunriver, OR intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Sunriver Resort in Sunriver, OR Tech Stack and Enterprise Applications
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Amadeus Hospitality | Legacy | Amadeus Delphi Sales & Catering | Hospitality ERP | ERP Services and Operations | n/a | 1996 | 1996 |
In 1996 Sunriver Resort implemented Amadeus Delphi Sales & Catering. The deployment was an on property centralization to standardize group sales, catering and convention operations under a Hospitality ERP framework.
The Director of Group Sales coordinated and installed Amadeus Delphi Sales & Catering, configuring core capabilities for sales management, catering event management and convention services, and embedding revenue management processes and group sales forecasting tools. Configuration work emphasized event order orchestration, group booking workflows and forecasting capabilities consistent with a Delphi implementation.
Operationally the program consolidated the Portland based sales office of seven managers, relocated core sales functions to the property and opened a single virtual office, centralizing booking, forecasting and sales outreach for Group Sales, Catering and Convention Services. The rollout impacted business functions including Group Sales, Revenue Management and Catering, and touched property operations and sales training programs.
Governance and process changes accompanied the system implementation, including rewritten annual goals, a revised bonus program and the development and delivery of Sunriver's Strategic Selling Strategies training to drive system adoption. Outcomes recorded during the period included an increase in group room revenue of 30 percent and the creation of group sales and catering forecasting tools.
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Hotel Property Management | ERP Services and Operations |
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2024 | 2024 |
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Reservation and Booking Management | ERP Services and Operations |
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2012 | 2012 |
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Reservation and Booking Management | ERP Services and Operations |
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2017 | 2017 |
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Reservation and Booking Management | ERP Services and Operations |
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2021 | 2021 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| BluIP | Legacy | BluIP AIVA Connect | Chatbots and Conversational AI | AI-Powered Application | n/a | 2023 | 2023 |
In 2023 Sunriver Resort deployed BluIP AIVA Connect to automate guest services and central reservations, using Chatbots and Conversational AI to handle high-volume guest interactions across channels. The deployment targeted contact center and reservations workflows at the Sunriver Resort property in Sunriver, OR, and completed initial production activation within a 30 day timeframe.
BluIP AIVA Connect was configured with automated guest services and a central reservations module, plus a Business Intelligence module used to surface usage analytics and FAQ resolution rates. The implementation instrumented conversational FAQ handling and reservation scripting, with the BluIP AIVA Connect conversational engine answering approximately 70.72% of FAQs during the observed period.
The solution was integrated with the resorts PBX and the NAVISA contact center to deliver omnichannel voice, webchat, and SMS guest interactions, preserving telephony call routing while fronting digital channels for self service. Operational coverage focused on guest services, central reservations, and contact center queues, enabling unified interaction handling across voice and messaging channels.
Governance combined contact center routing adjustments and BI driven staffing guidance, with Business Intelligence outputs used to optimize staffing and reservations workflows. The 30 day deployment achieved up to 74% call offload in August 2023, demonstrating the deployment scale and operational impact observed during the rollout.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| GoDaddy | Legacy | GoDaddy Webmail | Collaboration | Collaboration | n/a | 2017 | 2017 |
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Collaboration | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2017 | 2017 |
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Web Content Management | Content Management |
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2022 | 2022 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2024 | 2024 |
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Marketing Analytics | CRM |
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2025 | 2025 |
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Marketing Automation | CRM |
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2022 | 2022 |
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Tag Management | CRM |
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2017 | 2017 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2017 | 2017 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2023 | 2023 |
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Governance, Risk and Compliance | TRM |
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2023 | 2023 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2023 | 2023 |
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Application Hosting and Computing Services | IaaS |
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2024 | 2024 |
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Cloud Storage | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2024 | 2024 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Sunriver Resort in Sunriver, OR
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Sunriver Resort in Sunriver, OR Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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