List of Amadeus Delphi Sales & Catering Customers
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United States
Since 2010, our global team of researchers has been studying Amadeus Delphi Sales & Catering customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Amadeus Delphi Sales & Catering for Hospitality ERP from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Amadeus Delphi Sales & Catering for Hospitality ERP include: Accor, a France based Leisure and Hospitality organisation with 360000 employees and revenues of $5.80 billion, Sandia Resort & Casino, a United States based Leisure and Hospitality organisation with 1500 employees and revenues of $250.0 million, Sunriver Resort in Sunriver, OR, a United States based Leisure and Hospitality organisation with 300 employees and revenues of $130.0 million, Hilton Manila, a Philippines based Leisure and Hospitality organisation with 450 employees and revenues of $100.0 million, Inn on Fifth, a United States based Leisure and Hospitality organisation with 700 employees and revenues of $65.0 million and many others.
Contact us if you need a completed and verified list of companies using Amadeus Delphi Sales & Catering, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Accor | Leisure and Hospitality | 360000 | $5.8B | France | Amadeus Hospitality | Amadeus Delphi Sales & Catering | Hospitality ERP | 2025 | n/a |
In 2025, Accor expanded its deployment of Amadeus Delphi Sales & Catering across premium and luxury brands, implementing the Amadeus Delphi Sales & Catering application in the Sales and Catering category as the preferred sales and events platform for Pullman, Mövenpick, and Swissôtel. The rollout targets premium brand portfolios and also includes tailored configurations for Accor luxury hotels, large meetings and events properties, and clustered hotel groupings.
Amadeus Delphi Sales & Catering was configured to deliver core sales and catering CRM capabilities, centralized event inventory and rate access, and automated routine task workflows for sales and meetings teams. The implementation emphasizes real time tracking of meeting and event details, room and function space inventory orchestration, and automated follow up and task management to reduce manual coordination and accelerate response times.
The deployment leverages Delphi’s cloud native architecture and its ecosystem of partner integrations to connect meeting inventory and rate feeds with sales workflows and event operations without specifying third party systems. Operational coverage spans sales, meetings and events, and catering teams within the targeted premium and luxury hotel portfolios, aligning front office, sales operations, and on premise event delivery staff on shared event data.
Governance for the expansion centers on brand-level standardization, using Delphi as the preferred technology for premium brands and localized configuration for clustered properties. The stated outcomes include faster sales response times, improved productivity through automation, more accurate results for proposals and bookings, and enhanced ability to deliver personalized group experiences that reinforce premium brand reputation and elevate client satisfaction.
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Chaminade Resort & Spa | Leisure and Hospitality | 215 | $47M | United States | Amadeus Hospitality | Amadeus Delphi Sales & Catering | Hospitality ERP | 2016 | n/a |
In 2016, Chaminade Resort & Spa implemented Amadeus Delphi Sales & Catering in the Sales & Catering category to standardize group and event management across its Santa Cruz resort. The deployment targeted the property level configuration for a resort with 156 guest rooms and 12,000 square feet of meeting space across 12 venues, aligning the application to the hotel sales function and the remote prospecting team focused on the Silicon Valley market.
The implementation concentrated on core Sales & Catering capabilities, including centralized event diary and group inventory, RFP and proposal workflow, block and master account management, and banquet event order generation. Amadeus Delphi Sales & Catering was configured to support lead qualification and handoff workflows that reflect the on-site sales team and a separate remote Group Sales Manager role handling top of funnel prospecting and qualification.
Operational integrations were scoped to connect the Amadeus Delphi Sales & Catering instance with hotel CRM and property management touch points, acknowledging proficiency expectations for systems such as Maestro in staff requirements. The system configuration emphasized the relationship between lead records, site inspections, proposals, and contracting, enabling the sales team to manage group pipelines and venue allocations within a single Sales & Catering application.
Governance and process changes focused on formalizing lead handoff and pipeline ownership between the remote business development role and the on-site sales team, standardizing data capture for prospecting activities, and instituting disciplined event documentation and approval workflows. The rollout prioritized training for sales staff on Delphi workflows and consistent use of the event diary and BEO documentation to reduce operational friction between prospect generation and event execution.
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Hilton Manila | Leisure and Hospitality | 450 | $100M | Philippines | Amadeus Hospitality | Amadeus Delphi Sales & Catering | Hospitality ERP | 2023 | n/a |
In 2023 Hilton Manila implemented Amadeus Delphi Sales & Catering to centralize event sales and coordination for its 450-employee, full-service hotel operation, establishing a Sales & Catering application footprint across event operations and revenue-facing teams. The deployment targeted end-to-end event lifecycle management to support high-profile corporate gatherings, expos, and signature hotel celebrations hosted at the Pasay property.
Amadeus Delphi Sales & Catering was configured to support core sales and catering workflows, including proposal generation, function diaries and event orders, contract and vendor tracking, and financial folio management. Configuration emphasized proposal templating and automated document generation to match the documented practice of delivering over 100 monthly customized proposals, while enabling structured event records to improve forecasting and billing accuracy.
Operational coverage extended across event coordination, sales, catering, and finance teams, reflecting on-the-ground usage reported by an Event Coordinator from January 2024 onward who optimized workflows using Delphi. The system supported routinely producing key performance reports and 20-day forecasts, and it was used to manage house account reconciliation and contract negotiations tied to vendor relationships.
Governance focused on embedding the application into standard event workflows and sales processes, centralizing proposal and billing artifacts to enforce consistency in revenue capture and client contracting. Reported outcomes tied directly to application use include streamlined proposal throughput, standardized forecasting inputs, and more disciplined house account management, each enabled by Amadeus Delphi Sales & Catering.
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Inn on Fifth | Leisure and Hospitality | 700 | $65M | United States | Amadeus Hospitality | Amadeus Delphi Sales & Catering | Hospitality ERP | 2022 | n/a |
In 2022 Inn on Fifth deployed Amadeus Delphi Sales & Catering as its Hospitality ERP to centralize group sales, catering, and event execution workflows across the property. The implementation targeted core commercial operations, aligning sales and catering processes with on site event execution and banquet operations for a full service leisure and hospitality environment.
Amadeus Delphi Sales & Catering was configured to support lead and account management, RFP intake and rapid response workflows, contract and banquet event order production, BEO creation, F&B forecasting, room block management, amenity and VIP designation, and trace and activities list maintenance. The team drove consistent use of Delphi.fdc data fields to ensure solicitation records and account histories remained current and auditable within the application.
Operational coverage extended across sales, catering, banquets, food and beverage, and front desk event coordination, supporting site inspections, local client calls, and the full lifecycle from prospecting through on site execution. The deployment emphasized integration of sales workflows with event operations to preserve data continuity between contract negotiation and day of event responsibilities, without naming external third party systems.
Governance for the deployment codified event management procedures and communication protocols, including a 24 hour RFP response expectation, standardized contract documentation, and timelines for producing banquet and catering event orders and resumes. These controls reinforced accountability for solicitation activities, internal handoffs, and execution readiness using Amadeus Delphi Sales & Catering as the system of record for Hospitality ERP functions.
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L'Auberge Del Mar | Leisure and Hospitality | 300 | $45M | United States | Amadeus Hospitality | Amadeus Delphi Sales & Catering | Hospitality ERP | 2017 | n/a |
In 2017 L'Auberge Del Mar implemented Amadeus Delphi Sales & Catering, deploying the application as its Hospitality ERP for catering and group sales at the Del Mar, California property. The deployment focused on supporting wedding and social event business for a 300 employee leisure and hospitality property, centralizing event sales and catering operations on a single platform.
Amadeus Delphi Sales & Catering was configured to support core Sales and Catering modules, including banquet event order generation, event diagramming, estimate and contract management, client and vendor recordkeeping, invoicing workflows, room block support, and food and beverage minimum tracking. Front line responsibilities executed through the system included creation and revision of estimates, generation of BEOs, event timelines, menu tasting coordination, and production of event resumes. The implementation also structured workflows for negotiating vendor packages, enforcing food and beverage minimums, and tracking individual sales performance tied to catering revenue.
The implementation integrated Amadeus Delphi with Social Tables to produce event diagrams and seating layouts, using Delphi and Social Tables together to generate BEOs and diagrams. Operational coverage encompassed Catering Sales, Banquets, Kitchen, and vendor coordination at the Del Mar site, with Delphi acting as the central repository for client communications, vendor quotes, invoices, and event documentation.
Governance and process changes formalized lead follow up, site visit scheduling, contract negotiation and execution, invoicing and payment follow up, and event day coordination, with the Wedding Manager and Catering Sales Manager accountable for measuring the success of weddings and social events. The rollout emphasized maintaining organized client files and a client database to ensure consistent production of event orders and coordinated execution between sales and operational teams.
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Leisure and Hospitality | 120 | $16M | United States | Amadeus Hospitality | Amadeus Delphi Sales & Catering | Hospitality ERP | 2019 | n/a |
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Leisure and Hospitality | 1500 | $250M | United States | Amadeus Hospitality | Amadeus Delphi Sales & Catering | Hospitality ERP | 2015 | n/a |
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Leisure and Hospitality | 230 | $30M | United States | Amadeus Hospitality | Amadeus Delphi Sales & Catering | Hospitality ERP | 2016 | n/a |
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Leisure and Hospitality | 300 | $55M | United States | Amadeus Hospitality | Amadeus Delphi Sales & Catering | Hospitality ERP | 2022 | n/a |
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Leisure and Hospitality | 300 | $130M | United States | Amadeus Hospitality | Amadeus Delphi Sales & Catering | Hospitality ERP | 1996 | n/a |
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Buyer Intent: Companies Evaluating Amadeus Delphi Sales & Catering
- LPF France, a France based Leisure and Hospitality organization with 10 Employees
- Thuga Smart Service, a Germany based Professional Services company with 200 Employees
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