Toronto, M2H 3N5, ON,
Canada
Sunwave Gas & Power Technographics
Sunwave Gas & Power Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Sunwave Gas & Power and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 60 Sunwave Gas & Power employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Sunwave Gas & Power has purchased the following applications: LiveChat for Chatbots and Conversational AI in 2021, Microsoft Power BI for Analytics and BI in 2015, Microsoft 365 for Collaboration in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Sunwave Gas & Power is running and its propensity to invest more and deepen its relationship with LiveChat, Inc. , Microsoft , Mixpanel or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Sunwave Gas & Power revenues, which have grown to $40.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Sunwave Gas & Power intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Sunwave Gas & Power Tech Stack and Enterprise Applications
Sunwave Gas & Power AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, Sunwave Gas & Power implemented LiveChat on its public website. The LiveChat deployment is categorized under Chatbots and Conversational AI and is positioned to handle customer service, sales inquiries, and lead capture directly through web conversations.
The implementation uses an embedded LiveChat widget and the LiveChat agent console to enable real-time messaging, canned responses, proactive chat triggers, and transcript capture. Configuration emphasizes agent routing, role-based access, and administrative controls within the LiveChat admin interface to suit an organization with roughly 60 employees.
Operational scope centers on customer support and commercial teams in Canada, with governance oriented around chat handling workflows, response expectations, and transcript retention configured via LiveChat settings. The LiveChat application is instrumented on the gosunwave.com site to provide web-based conversational support and agent management.
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Sunwave Gas & Power Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Power BI | Analytics and BI | Analytics and BI | n/a | 2015 | 2018 |
In 2015, Sunwave Gas & Power implemented Microsoft Power BI to provide Analytics and BI for its commercial and operations teams. The engagement focused on delivering interactive dashboards and consolidated reporting to improve visual insight and data comprehension across the business.
Microsoft Power BI was configured with enterprise data models and report visualizations, supported by SSIS packages for ETL and data consolidation. Documentation and a formal data dictionary were created to standardize metrics, field definitions, and analytical lineage. The implementation leveraged Power BI data modeling and visualization capabilities to structure analytical workflows and scheduled report refreshes.
Integrations included direct data feeds from the company CRM and EDI systems, and the team researched and validated data discrepancy issues among these transactional sources. Governance work established privacy rules and data accuracy controls within the CRM system, with process documentation to guide ongoing data stewardship. Skills used on the engagement included Tableau, Qlikview, Microsoft Power BI, and SSIS packages.
The effort helped the business gain better visual insight and make sense of disparate operational and transactional data. The created documentation and data dictionary supported repeatable reporting and clearer ownership of data quality responsibilities.
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Sunwave Gas & Power Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2021 | 2021 |
In 2021, Sunwave Gas & Power implemented Microsoft 365 to address Collaboration requirements. The company's public website contains Microsoft 365 artifacts, confirming an active cloud hosted Microsoft 365 tenancy and visible use of Microsoft 365 on their website.
The Microsoft 365 deployment delivers core Collaboration capabilities including Microsoft Teams, Exchange Online, SharePoint Online, OneDrive for Business, and Office productivity applications to support corporate communications, document management, and email workflows across the organization. The configuration aligns with a centralized cloud tenant architecture managed for the corporate user base, with administrative controls for identity, access, and content collaboration, positioning Microsoft 365 as the primary Collaboration platform for Sunwave Gas & Power.
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Sunwave Gas & Power CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sunwave Gas & Power IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Sunwave Gas & Power
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| President | CXO | Finance | ||||
| Sales Operations Analyst | Manager | Sales | ||||
| Operations Manager | Manager | Finance |
Apps Being Evaluated by Sunwave Gas & Power Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||