Superintendencia de Electricidad
Av. John F. Kennedy No.3, Esq. C/Erick Leonard Eckman, Arroyo Hondo I,
Santo Domingo, 10603,
Dominican Republic
Santo Domingo, 10603,
Dominican Republic
809-683-2500
Government
Superintendencia de Electricidad Technographics
Superintendencia de Electricidad Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Superintendencia de Electricidad and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 400 Superintendencia de Electricidad employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Superintendencia de Electricidad has purchased the following applications: Tawk.to for Chatbots and Conversational AI in 2020, Microsoft 365 for Collaboration in 2016, Joomla 3.9 for Web Content Management in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Superintendencia de Electricidad is running and its propensity to invest more and deepen its relationship with Tawk.to , Microsoft , Joomla or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Superintendencia de Electricidad revenues, which have grown to $128.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Superintendencia de Electricidad intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Superintendencia de Electricidad Tech Stack and Enterprise Applications
Superintendencia de Electricidad AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tawk.to | Legacy | Tawk.to | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020 Superintendencia de Electricidad implemented Tawk.to on its public website. The deployment uses Tawk.to as a Chatbots and Conversational AI solution to provide embedded web chat and real-time messaging for citizens and external stakeholders, positioning Tawk.to to handle inbound public inquiries and site visitor engagement. The implementation is centered on the Tawk.to live chat widget, which is instrumented across service pages to capture visitor conversations and facilitate direct agent interaction for regulatory and permit-related questions.
The configuration leverages common Chatbots and Conversational AI capabilities such as an embedded chat widget, real-time agent messaging, basic automated greetings and canned responses, and chat transcript capture to support front-office workflows. Integration is limited to on-site embedding within the agency website, with routing configured to deliver chats to customer service and public inquiries teams and administrative control exercised through the Tawk.to console. Operational governance emphasizes agent availability schedules, chat handling procedures, and transcript retention for public-facing communications, aligning the application with government service functions and citizen support workflows.
|
Superintendencia de Electricidad Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2016 | 2016 |
In 2016, Superintendencia de Electricidad implemented Microsoft 365 to establish Collaboration capabilities across the agency in the Dominican Republic. The deployment is observable on the agency website and serves as the central productivity and content platform for the government organization.
The Microsoft 365 configuration centers on Collaboration modules such as Exchange Online for email, SharePoint for intranet and document management, Microsoft Teams for synchronous communication, and OneDrive for personal file synchronization, reflecting standard Collaboration functionality. Configuration efforts likely emphasized tenant-level administration, licensing alignment for a 400-employee public sector body, and secure access controls.
Operational coverage includes corporate and technical departments within Superintendencia de Electricidad, with the platform used for internal collaboration, document workflows, and publication of web-facing content. Integrations and operational patterns align with centralized directory and identity management, single sign-on for agency users, and content embedding between SharePoint and public pages as common Collaboration practices.
Governance and rollout considerations focus on centralized user provisioning, role-based access policies, content classification and retention controls, and phased onboarding to meet public sector compliance requirements. The Microsoft 365 deployment serves as the agency Collaboration backbone for productivity, communications, and web content management.
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Superintendencia de Electricidad Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Joomla | Legacy | Joomla 3.9 | Web Content Management | Content Management | n/a | 2014 | 2014 |
In 2014, Superintendencia de Electricidad deployed Joomla 3.9 as its Web Content Management platform for its public website. The implementation of Joomla 3.9 drives the institutional site hosted at sie.gov.do and centralizes public information and communications for the Dominican Republic regulator, with an internal employee base of about 400 supporting content operations.
The configuration emphasizes standard Web Content Management capabilities, including content authoring and publishing, template and menu management, role based access control, and administrative modules for media and document publishing. Governance appears organized around editorial roles and approval workflows to manage regulatory notices and public communications, and the platform serves communications and public affairs business functions across the agency. The narrative is focused on Joomla 3.9 as the primary application for Web Content Management at Superintendencia de Electricidad.
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Superintendencia de Electricidad CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Marketing Analytics | CRM |
|
2021 | 2021 |
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Superintendencia de Electricidad IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2019 | 2019 |
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Superintendencia de Electricidad CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Endpoint Detection and Response (EDR) | CyberSecurity |
|
2018 | 2018 |
|
|
|
|
|
Next Generation Firewall | CyberSecurity |
|
2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Superintendencia de Electricidad
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Superintendencia de Electricidad Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Superintendencia de Electricidad IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Superintendencia de Electricidad digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Superintendencia de Electricidad Technographics
Superintendencia de Electricidad is a Government organization based in Dominican Republic,
with around 400 employees and annual revenues of $128.0 million.
Superintendencia de Electricidad operates a diverse technology stack with applications such as
Tawk.to, Microsoft 365 and Joomla 3.9,
covering areas like Chatbots and Conversational AI, Collaboration and Web Content Management.
Superintendencia de Electricidad has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Tawk.to, Microsoft and Joomla.
Superintendencia de Electricidad recently adopted applications including
Oracle Moat in 2021, Tawk.to in 2020 and Sophos XG Firewall in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Superintendencia de Electricidad’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Superintendencia de Electricidad’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Superintendencia de Electricidad technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.