SupplyHouse
130 Spagnoli Rd, Melville,
New York, 11747, NY,
United States
New York, 11747, NY,
United States
1 888-757-4774
Retail
SupplyHouse Technographics
SupplyHouse Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by SupplyHouse and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 250 SupplyHouse employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that SupplyHouse has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2020, LivePerson Conversational Cloud for Chatbots and Conversational AI in 2016, Microsoft 365 for Collaboration in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems SupplyHouse is running and its propensity to invest more and deepen its relationship with Oracle , LivePerson , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing SupplyHouse revenues, which have grown to $25.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for SupplyHouse intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
SupplyHouse Tech Stack and Enterprise Applications
SupplyHouse ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP | n/a | 2020 | 2020 |
In 2020 SupplyHouse implemented Oracle NetSuite ERP as its ERP Financial application. The rollout supported the retailer’s Melville, NY accounting operations within a 250 employee organization and became the central system for the Accounts Payable department led by a team of 13.
Oracle NetSuite ERP was configured to support core financial workflows, with emphasis on Accounts Payable and Accounts Receivable processing, vendor record management, invoice reconciliation, payment application, and financial reporting and analysis. Daily use cases documented by AP staff include running analysis reports from NetSuite, applying customer payments to open invoices, reconciling vendor statements, and handling private label and import vendor records.
Operational governance centers on the Accounts Payable function, where the AP Team Lead manages onboarding of more than five vendors monthly, resolution of vendor inquiries and account holds through regular vendor communication, and cross-functional collaboration to clear invoice and payment discrepancies. NetSuite is used to balance accounts with over 7 million dollars in current balances and to maintain vendor payment cadence and accuracy within SupplyHouse’s accounting workflows.
|
SupplyHouse AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LivePerson | Legacy | LivePerson Conversational Cloud | Chatbots and Conversational AI | AI-Powered Application | n/a | 2016 | 2016 |
In 2016 SupplyHouse implemented LivePerson Conversational Cloud. The deployment uses LivePerson Conversational Cloud as its Chatbots and Conversational AI solution embedded on the SupplyHouse website to handle customer-facing conversations for the 250 employee retail organization in the United States.
The implementation centers on a website-embedded chat widget and automated conversational flows, configured to provide intent classification, natural language processing and structured bot dialogs for common inquiries, with defined escalation paths to live agents. LivePerson Conversational Cloud is instrumented for session management and conversational analytics to support ongoing tuning of dialog flows and intent models.
Operational coverage is focused on the public e-commerce site and the customer support function, where conversational routing and agent handoff workflows align with online sales assistance and post sale support processes. The deployment is cloud hosted and front-end integrated into the web storefront to surface real time messaging to customers and route interactions to support teams.
Governance emphasizes conversation design, an intent taxonomy, monitoring and iterative tuning, plus administrative controls for agent workflows and handoff policies. Ongoing operational practice appears to center on analytics driven refinement of templates and escalation logic rather than programmatic changes to backend systems.
|
SupplyHouse Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2021 | 2021 |
In 2021, SupplyHouse implemented Microsoft 365. SupplyHouse uses Microsoft 365 on their website and adopted Microsoft 365 to support Collaboration across the organization.
The deployment configured core Microsoft 365 Collaboration capabilities including Exchange Online for corporate email, Microsoft Teams for real-time chat and meetings, SharePoint Online for intranet and web-hosted content collaboration, OneDrive for user file sync, and the Office web and desktop applications. Configuration emphasized tenant-level settings and policy-driven controls common to Collaboration implementations, with mailbox policies, Teams provisioning controls, and SharePoint site governance.
Operational coverage was company-wide, extending collaboration workflows to retail operations and corporate staff. Governance centered on centralized tenant administration and identity and access management using Microsoft identity services, with staged user provisioning and role-based access controls to manage adoption and security.
|
|
|
|
|
Collaboration | Collaboration |
|
2023 | 2024 |
|
SupplyHouse CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Customer Data Platform | CRM |
|
2022 | 2022 |
|
|
|
|
|
Data Management Platform | CRM |
|
2017 | 2017 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2017 | 2017 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2022 | 2022 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2022 | 2022 |
|
|
|
|
|
Marketing Automation | CRM |
|
2020 | 2020 |
|
|
|
|
|
Marketing Automation | CRM |
|
2020 | 2020 |
|
SupplyHouse IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2014 | 2014 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2016 | 2016 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2022 | 2022 |
|
IT Decision Makers and Key Stakeholders at SupplyHouse
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by SupplyHouse Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from SupplyHouse IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the SupplyHouse digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD SupplyHouse Technographics
SupplyHouse is a Retail organization based in United States,
with around 250 employees and annual revenues of $25.0 million.
SupplyHouse operates a diverse technology stack with applications such as
Oracle NetSuite ERP, LivePerson Conversational Cloud and Microsoft 365,
covering areas like ERP Financial, Chatbots and Conversational AI and Collaboration.
SupplyHouse has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, LivePerson and Microsoft.
SupplyHouse recently adopted applications including
RELEX Supply Chain Collaboration in 2023, Twilio Segment in 2022 and Amobee Turn in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of SupplyHouse’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates SupplyHouse’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete SupplyHouse technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.