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● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

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Sura Colombia
Location
Carrera 64B No. 49A-30,
Medellín, 50034,
Colombia
Website
https://www.sura.co/
Phone
57 4-260-2100
Artw industry
Insurance
Employee
Revenue

Sura Colombia Technographics

Sura Colombia Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Sura Colombia and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 14508 Sura Colombia employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Sura Colombia has purchased the following applications: Visa Authorize.Net for Payment Processing in 2024, Chattigobot for Chatbots and Conversational AI in 2020, Cisco Webex Meetings for Audio Video and Web Conferencing in 2019 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Sura Colombia is running and its propensity to invest more and deepen its relationship with Visa , Chattigo , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Sura Colombia revenues, which have grown to $1.30 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Sura Colombia intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Sura Colombia Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Visa Legacy Visa Authorize.Net Payment Processing ERP Financial Management n/a 2024 2024
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Chattigo Legacy Chattigobot Chatbots and Conversational AI AI-Powered Application n/a 2020 2020
In 2020 Sura Colombia deployed Chattigobot, a Chatbots and Conversational AI application, to automate its medical-attention call center and omnichannel customer service across Colombia. The initiative aimed to improve response times and consistency across channels by embedding conversational automation into front-line customer interactions. The Chattigobot implementation included intent detection and scripted medical-attention conversation flows, together with agent handoff logic to escalate complex cases to human operators. Configuration emphasized standardized response templates and conversation orchestration to maintain clinical and regulatory consistency within customer service dialogs. Deployment covered omnichannel customer-service touchpoints and was implemented as a WhatsApp Business and omnichannel customer-service bot, routing customers into the medical-attention call center when escalation rules triggered agent interaction. Operational scope explicitly encompassed Sura Colombia customer service and medical-attention operations, with the bot acting as the first line of engagement and live agent chats handling complex triage. Operational governance incorporated escalation rules and conversation monitoring to manage handoffs and consistency across channels. In 2020 Chattigobot produced more than 6 million chatbot sessions and 3 million agent chats, demonstrating high volume conversational throughput while supporting Sura Colombia customer service workflows.
Chatbots and Conversational AI AI-Powered Application 2019 2019
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Cisco Systems Legacy Cisco Webex Meetings Audio Video and Web Conferencing Collaboration n/a 2019 2019
Collaboration Collaboration 2019 2019
Content Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Content Management Content Management 2023 2023
Web Content Management Content Management 2023 2023
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Customer Engagement CRM 2020 2020
Customer Experience CRM 2024 2024
Digital Advertising Platform CRM 2025 2025
Digital Advertising Platform CRM 2025 2025
Marketing Analytics CRM 2024 2024
Sales Automation, CRM, Sales Engagement CRM 2024 2024
Tag Management CRM 2019 2019
Tag Management CRM 2024 2024
Tag Management CRM 2020 2020
ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Performance Management ITSM 2025 2025
IT Service Management ITSM 2024 2024
PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Apps Development PaaS 2025 2025
Apps Development PaaS 2025 2025
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2019 2019
Application Hosting and Computing Services IaaS 2023 2023
Cloud Storage IaaS 2019 2019
Cloud Storage IaaS 2025 2025
Content Delivery Network IaaS 2023 2023
Content Delivery Network IaaS 2020 2020
Content Delivery Network IaaS 2023 2023
Content Delivery Network IaaS 2024 2024
Content Delivery Network IaaS 2020 2020
Content Delivery Network IaaS 2021 2021
CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Secure Sockets Layer (SSL) CyberSecurity 2020 2020
IT Decision Makers and Key Stakeholders at Sura Colombia
First Name Last Name Title Function Department Email Phone
No data found
Show All Contacts
Apps Being Evaluated by Sura Colombia Executives
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD Sura Colombia Technographics

Sura Colombia is a Insurance organization based in Colombia, with around 14508 employees and annual revenues of $1.30 billion.

Sura Colombia operates a diverse technology stack with applications such as Visa Authorize.Net, Chattigobot and Cisco Webex Meetings, covering areas like Payment Processing, Chatbots and Conversational AI and Audio Video and Web Conferencing.

Sura Colombia has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Visa, Chattigo and Cisco Systems.

Sura Colombia recently adopted applications including Rtb House in 2025, Xandr Invest (ex AppNexus DSP) in 2025 and Microsoft Azure Monitor in 2025, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Sura Colombia’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Sura Colombia’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Sura Colombia technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.