Swedish Match
Vastra Drottningv 15,
Tidaholm, 52222,
Sweden
Tidaholm, 52222,
Sweden
46-502-165-0
Manufacturing
Swedish Match Technographics
Swedish Match Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Swedish Match and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 250 Swedish Match employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Swedish Match has purchased the following applications: Klarna Payments for Payment Processing in 2020, Zendesk Chat for Chatbots and Conversational AI in 2021, Microsoft 365 for Collaboration in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Swedish Match is running and its propensity to invest more and deepen its relationship with Klarna , Zendesk , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Swedish Match revenues, which have grown to $32.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Swedish Match intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Swedish Match Tech Stack and Enterprise Applications
Swedish Match ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Klarna | Legacy | Klarna Payments | Payment Processing | ERP | n/a | 2020 | 2020 |
In 2020 Swedish Match implemented Klarna Payments, deploying the Payment Processing solution on its public ecommerce website to handle online checkout and consumer payment flows. The implementation is explicitly centered on Klarna Payments as the Payment Processing layer for web transactions on the Swedish Match site. The deployment uses Klarna Payments components typical of Payment Processing applications, including a hosted checkout widget for front end payment capture, server side API integration for payment authorization and settlement, and configuration for payment method orchestration and merchant credentials. Configuration work emphasized checkout flow parameters, payment method enablement, and authorization capture settings consistent with ecommerce payment operations. Operationally the Klarna Payments integration resides in the website ecommerce stack and impacts online sales, finance reconciliation, and customer service workflows tied to web order payments. Governance focused on web checkout configuration controls, transaction monitoring procedures, and operational processes for refunds and settlement reconciliation.
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Swedish Match AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021 Swedish Match implemented Zendesk Chat on its corporate website, deploying a website embedded chat widget to provide real time customer engagement. The deployment positions Zendesk Chat as the front line conversational interface within the Chatbots and Conversational AI category and is instrumented directly on swedishmatch.se for web channel messaging.
Configuration emphasized standard Chatbots and Conversational AI capabilities, including visitor context capture, automated greeting rules, canned responses, chat routing to agents, and transcript capture for record keeping. Operational scope targeted customer service and sales lead capture workflows, with governance focused on web channel administration, agent workflow configuration, and ongoing configuration management appropriate for a 250 employee manufacturing organization in Sweden.
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Swedish Match Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2020 | 2020 |
In 2020, Swedish Match implemented Microsoft 365 as its Collaboration platform. The implementation covers corporate collaboration for the Sweden based manufacturing firm with approximately 250 employees, and the company website publicly references Microsoft 365 usage. Microsoft 365 is positioned to support core communication and content workflows across business functions such as finance, HR, and product management.
Deployment aligned with standard Microsoft 365 capabilities, including Exchange Online email, Microsoft Teams for meetings and chat, and SharePoint and OneDrive for document management and intranet content, configured under centralized administration. Operational governance emphasized role based access controls, tenant administration, and policy driven content sharing to align with corporate compliance and collaboration needs. The Microsoft 365 deployment is surfaced on the corporate website, indicating a publicly visible reliance on Microsoft 365 Collaboration tooling for enterprise communication and content workflows.
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Swedish Match Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application, Web and Enterprise Search | Content Management |
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2022 | 2022 |
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Web Content Management | Content Management |
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2019 | 2019 |
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Swedish Match eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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eCommerce | eCommerce |
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2017 | 2017 |
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Swedish Match CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2020 | 2020 |
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Swedish Match ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2018 | 2018 |
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Swedish Match IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Swedish Match CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Web Gateways (SWG) | CyberSecurity |
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2013 | 2013 |
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IT Decision Makers and Key Stakeholders at Swedish Match
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Swedish Match Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Swedish Match IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Swedish Match digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Swedish Match Technographics
Swedish Match is a Manufacturing organization based in Sweden,
with around 250 employees and annual revenues of $32.0 million.
Swedish Match operates a diverse technology stack with applications such as
Klarna Payments, Zendesk Chat and Microsoft 365,
covering areas like Payment Processing, Chatbots and Conversational AI and Collaboration.
Swedish Match has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Klarna, Zendesk and Microsoft.
Swedish Match recently adopted applications including
Optimizely Search & Navigation (ex Episerver Find) in 2022, Cloudflare CDN in 2022 and Zendesk Chat in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Swedish Match’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Swedish Match’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Swedish Match technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.