Lincolnwood, 60712, IL,
United States
Symphony Post Acute Network Technographics
Symphony Post Acute Network Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Symphony Post Acute Network and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 300 Symphony Post Acute Network employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Symphony Post Acute Network has purchased the following applications: DataRobot Cloud for ML and Data Science Platforms in 2016, Microsoft 365 for Collaboration in 2016, Zendesk Service for Customer Support in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Symphony Post Acute Network is running and its propensity to invest more and deepen its relationship with DataRobot , Microsoft , Zendesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Symphony Post Acute Network revenues, which have grown to $100.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Symphony Post Acute Network intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Symphony Post Acute Network Tech Stack and Enterprise Applications
Symphony Post Acute Network AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| DataRobot | Legacy | DataRobot Cloud | ML and Data Science Platforms | AI Development | n/a | 2016 | 2016 |
In 2016, Symphony Post Acute Network implemented DataRobot Cloud, deploying a solution in the ML and Data Science Platforms category to accelerate predictive analytics efforts within its analytics organization. The deployment centered on DataRobot Cloud as the primary platform for model development and operational scoring, enabling the analytics team to standardize model workflows and centralize experimentation and model inventory.
The implementation emphasized automated model building, automated feature engineering, model evaluation and explainability, and production scoring pipelines consistent with ML and Data Science Platforms capabilities. Architecture and operational practice were cloud oriented, with DataRobot Cloud used to formalize model promotion processes and introduce repeatable deployment pipelines and governance around model validation and monitoring. Nathan Patrick Taylor, VP Analytics Strategy at Symphony Post Acute Network, reported that DataRobot’s platform made work more engaging and produced results that were more accurate and timely, describing the experience as almost like magic.
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Symphony Post Acute Network Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2016 | 2016 |
In 2016, Symphony Post Acute Network implemented Microsoft 365. The Microsoft 365 deployment is referenced on the company website and is identified within the Collaboration category. The implementation delivers core collaboration capabilities including enterprise email and calendaring, document collaboration and sharing, and real-time communications and presence to support internal team coordination. Microsoft 365 is positioned to support both clinical care coordination workflows and administrative operations across the organization.
Deployment scope covers Symphony Post Acute Network as a 300-employee, United States based provider network, with platform use visible in public site metadata. Governance and operational controls are described in category-aligned terms, with centralized account and identity management, role-based access controls, and standard Microsoft 365 administrative configurations applied to segment clinical and business user access. The company website’s explicit reference to Microsoft 365 confirms the platform’s role in Symphony Post Acute Network Microsoft 365 Collaboration operational landscape.
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Symphony Post Acute Network CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Service | Customer Support | CRM | n/a | 2017 | 2017 |
In 2017, Symphony Post Acute Network implemented Zendesk Service to centralize web‑originated support and manage inquiries captured on its public website. The deployment targeted the Customer Support function and used the Zendesk Service web widget embedded on the company site to capture tickets and customer interactions directly from patients, providers, and partners.
Zendesk Service was configured as the central ticketing and case management platform, leveraging standard Customer Support capabilities such as ticket routing, macro responses, SLA tracking, and a public help center for self-service. Configured workflows supported triage and escalation, and agent interfaces were organized to streamline inbound web requests into routed cases for resolution.
Operational coverage focused on customer support and front office staff who handle patient and provider communication through the website channel. Governance centered on defined ticket lifecycle workflows and role based agent permissions to maintain consistent response handling, with Zendesk Service serving as the primary Customer Support application for web‑sourced inquiries.
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Symphony Post Acute Network PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2016 | 2016 |
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Transactional Email | PaaS |
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2018 | 2018 |
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Symphony Post Acute Network IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Symphony Post Acute Network
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Symphony Post Acute Network Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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