Treasure Island, 33706, FL,
United States
SyncSite Technographics
SyncSite Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by SyncSite and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 30 SyncSite employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
SyncSite has purchased the following applications: Ruby Live Chat for Chatbots and Conversational AI in 2018, Google Workspace (Formerly Google G-Suite) for Collaboration in 2014, Pathwire Mailgun for Transactional Email in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems SyncSite is running and its propensity to invest more and deepen its relationship with Ruby , Google , Sinch or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing SyncSite revenues, which have grown to $3.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for SyncSite intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
SyncSite Tech Stack and Enterprise Applications
SyncSite AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Ruby | Legacy | Ruby Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, SyncSite implemented Ruby Live Chat on its public website to provide customer engagement and lead capture functionality. Ruby Live Chat, categorized under Chatbots and Conversational AI, is positioned to support customer-facing workflows for this 30 person professional services firm.
The deployment is a web-embedded chat implementation, configured as a real-time agent channel with standard Chatbots and Conversational AI capabilities such as live text sessions, canned responses, transcript logging, and basic routing logic. Configuration work focused on agent account provisioning, presence management, message templates, and automated welcome messaging to standardize initial touchpoints.
Operational coverage is limited to website-based support and sales inquiry handling staffed by customer-facing personnel, with governance centered on account-level permissions, template management, and chat session logging for follow up. Rollout and ongoing use emphasize lightweight operational processes appropriate to a small professional services firm, with Ruby Live Chat serving as the primary conversational interface on syncsite.net.
|
SyncSite Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2014 | 2014 |
In 2014, SyncSite implemented Google Workspace (Formerly Google G-Suite) as its primary Collaboration platform to support core office productivity and client-facing document workflows. The deployment was scoped to the companys corporate domain and the full user base of approximately 30 employees operating from the United States in a professional services context.
The implementation leveraged standard Google Workspace modules, including Gmail for corporate email, Google Drive for centralized cloud storage, Google Docs, Sheets and Slides for collaborative document authoring, Google Calendar for scheduling, and Google Meet for remote meetings. Administrative functions were managed through the Google Workspace Admin console, with user account provisioning, group-based access controls, shared drive structures, and basic mobile device management configured to match the operational scale of a small services firm.
Operational governance emphasized admin-led onboarding and domain-level configuration tied to the company website, with mail routing and DNS settings applied to the corporate domain. SyncSite Google Workspace supports Collaboration business functions across consulting teams and back-office activities, and governance controls were implemented to enforce document access patterns and role-based permissions.
|
SyncSite PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sinch | Legacy | Pathwire Mailgun | Transactional Email | PaaS | n/a | 2016 | 2016 |
In 2016, SyncSite deployed Pathwire Mailgun for Transactional Email on its customer-facing website. The implementation was focused on website-triggered customer communications, routing account notifications, password resets, and service confirmations through Pathwire Mailgun to support client services and support workflows.
Pathwire Mailgun was integrated with the website using standard SMTP relay and REST API calls, with delivery event webhooks configured for bounce and open tracking. Configuration work included domain authentication using SPF and DKIM, centralized template management for transactional messages, and operational monitoring of delivery logs, with ownership assigned to IT and client services for template changes and incident handling.
|
SyncSite IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2014 | 2014 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2019 | 2019 |
|
IT Decision Makers and Key Stakeholders at SyncSite
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
Partner and VP of Professional Services | VP | Finance | |
|
|
|
President | CXO | Finance | |
|
Apps Being Evaluated by SyncSite Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||