San Diego, 92131, CA,
United States
SynergyTop Technographics
SynergyTop Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by SynergyTop and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 104 SynergyTop employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
SynergyTop has purchased the following applications: Tawk.to for Chatbots and Conversational AI in 2021, Hotjar for Customer Experience in 2016, Amazon SES for Transactional Email in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems SynergyTop is running and its propensity to invest more and deepen its relationship with Tawk.to , Contentsquare , Amazon Web Services (AWS) or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing SynergyTop revenues, which have grown to $13.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for SynergyTop intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
SynergyTop Tech Stack and Enterprise Applications
SynergyTop AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tawk.to | Legacy | Tawk.to | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021 SynergyTop implemented Tawk.to on its public website. Tawk.to is a Chatbots and Conversational AI application deployed as a website-embedded live chat widget to handle real-time visitor messaging, automated greetings, canned responses, and chat transcript capture. The implementation centralizes front-end customer engagement on the corporate site and surfaces session data for manual follow-up by support staff.
Deployment scope is the public website and the tool is operated by customer-facing teams including support and sales for lead capture and inquiry triage. Configuration work focused on widget placement, business hours, canned response libraries, and conversation routing rules to align with SynergyTop service workflows. Ongoing governance includes administrative ownership for template updates, chat log retention, and monitoring of response workflows to maintain consistent customer engagement.
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SynergyTop CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2016 | 2016 |
In 2016, SynergyTop implemented Hotjar to support Customer Experience monitoring on its corporate website. The deployment centers on a client side Hotjar tracking snippet embedded across web pages, enabling behavioral data capture and session replay for on site user interactions. The implementation is focused on web instrumentation rather than backend integration, delivering page level visibility to inform site engagement and usability analysis.
Hotjar is used by SynergyTop to surface qualitative web insights, leveraging capabilities common to the Customer Experience category such as heatmaps, session recordings, conversion funnel observation and on site feedback polling. Operational ownership sits with marketing and UX functions, with workflows oriented toward iterative user experience improvements and customer success input, and the scope of use concentrated on the company website rather than enterprise application estates.
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SynergyTop PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Amazon Web Services (AWS) | Legacy | Amazon SES | Transactional Email | PaaS | n/a | 2021 | 2021 |
In 2021, SynergyTop implemented Amazon SES to handle Transactional Email for its website. The deployment centralized outbound customer notifications and system-triggered messages on Amazon SES, integrating sending workflows into the web application through SES endpoints and API-driven delivery. Amazon SES was configured for SMTP and API sending, bounce and complaint notification streams, and email authentication controls to align with transactional messaging patterns. The full application name Amazon SES is used as the primary delivery engine under SynergyTop's AWS account governance.
Operational scope focused on website-driven business functions, including customer-facing notifications such as account alerts, password resets, and service confirmations. Configuration work included SPF and DKIM authentication, suppression and bounce handling, and use of SES configuration sets and event notifications to instrument operational monitoring. Governance was implemented at the AWS account and IAM level to control sending credentials and to route bounce and complaint events to application handlers for automated processing.
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SynergyTop IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at SynergyTop
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Founder and CEO | CXO | Finance | |
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Director Business Development | Director | Finance | |
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Co-Founder | CXO | Finance | |
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Apps Being Evaluated by SynergyTop Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||