Sysco Software Solutions
23 Lower Hatch Street,
Dublin, D02 FK29,
Ireland
Dublin, D02 FK29,
Ireland
353 1 676 8900
Professional Services
Sysco Software Solutions Technographics
Sysco Software Solutions Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Sysco Software Solutions and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 110 Sysco Software Solutions employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
Sysco Software Solutions has purchased the following applications: Zendesk Chat for Chatbots and Conversational AI in 2014, Cisco Webex Meetings for Audio Video and Web Conferencing in 2017, WooCommerce for eCommerce in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Sysco Software Solutions is running and its propensity to invest more and deepen its relationship with Zendesk , Cisco Systems , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Sysco Software Solutions revenues, which have grown to $13.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Sysco Software Solutions intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Sysco Software Solutions Tech Stack and Enterprise Applications
Sysco Software Solutions AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2014 | 2014 |
In 2014, Sysco Software Solutions implemented Zendesk Chat as a customer-facing chat capability on its public website, positioning the deployment within the Chatbots and Conversational AI category. The implementation of Zendesk Chat provides a web-embedded conversational front end to capture live visitor inquiries and route them to support staff, with the vendor-hosted widget installed directly on site pages.
Configuration focused on standard Chatbots and Conversational AI functional components, including the Zendesk Chat web widget for real-time messaging, visitor presence and tracking, canned responses and chat transcripts for agent efficiency, and queueing with agent-based routing. The Zendesk Chat implementation was configured to support multi-agent handling and persistent conversation records for continuity across sessions.
Operationally the deployment centers on the company website and is used by customer support and client engagement teams, reflecting a cloud SaaS deployment model common to the category. Governance concentrated on chat queue management, agent assignment and transcript retention protocols to align web-driven conversations with existing support workflows.
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Sysco Software Solutions Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2017 | 2017 |
In 2017, Sysco Software Solutions implemented Cisco Webex Meetings for Audio Video and Web Conferencing on its public website. Cisco Webex Meetings is used to surface browser join flows and embedded meeting links directly from the corporate site, enabling web native access to scheduled sessions and ad hoc conferences.
The implementation leverages the Cisco Webex Meetings cloud hosted conferencing layer, with the website integration exposing meeting join points and scheduling entryways for client engagement and remote delivery workflows. Functional capabilities in use include real time audio and video, screen sharing, recording, host controls and participant management consistent with Audio Video and Web Conferencing deployments, while administration is handled through Webex administrative interfaces for site management and user provisioning.
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Collaboration | Collaboration |
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2015 | 2015 |
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Sysco Software Solutions eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Automattic | Legacy | WooCommerce | eCommerce | eCommerce | n/a | 2017 | 2017 |
In 2017, Sysco Software Solutions implemented WooCommerce for eCommerce on its public website. The implementation uses Automattic's WooCommerce plugin as the storefront layer built on WordPress, delivering product catalog and transactional functionality directly through the company site.
The deployment configures core WooCommerce capabilities including product catalog management, shopping cart and checkout workflows, customer account handling, and order management processes. It also leverages built‑in tax and shipping calculation features and supports common payment processing connectors through WooCommerce configuration, aligned with standard eCommerce operational patterns.
Operational ownership is aligned with the website and commercial teams, who manage catalog updates, pricing and order fulfillment workflows in the site content management environment. Sysco Software Solutions, WooCommerce, eCommerce functions are integrated into the company web operations to support online sales and customer interactions for the professional services business.
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Sysco Software Solutions CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Account Based Marketing | CRM |
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2023 | 2023 |
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CRM | CRM |
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2014 | 2014 |
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Marketing Analytics, Lead Generation | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2013 | 2013 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2023 | 2023 |
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Sysco Software Solutions IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at Sysco Software Solutions
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Commercial Director | Director | Finance | |
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Dynamics AX Product Manager | Manager | Finance | |
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Dynamics 365 Senior Project Manager | Manager | Finance | |
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Apps Being Evaluated by Sysco Software Solutions Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Sysco Software Solutions IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Sysco Software Solutions digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Sysco Software Solutions Technographics
Sysco Software Solutions is a Professional Services organization based in Ireland,
with around 110 employees and annual revenues of $13.0 million.
Sysco Software Solutions operates a diverse technology stack with applications such as
Zendesk Chat, Cisco Webex Meetings and WooCommerce,
covering areas like Chatbots and Conversational AI, Audio Video and Web Conferencing and eCommerce.
Sysco Software Solutions has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Zendesk, Cisco Systems and Automattic.
Sysco Software Solutions recently adopted applications including
Zoominfo Platform in 2023, Microsoft Dynamics 365 Marketing in 2023 and Acquia Campaign Studio (ex Mautic) in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Sysco Software Solutions’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Sysco Software Solutions’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Sysco Software Solutions technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.