Kingswinford, DY6 8AW,
United Kingdom
Syscom Technographics
Syscom Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Syscom and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 40 Syscom employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
Syscom has purchased the following applications: Microsoft 365 for Collaboration in 2015, Hotjar for Customer Experience in 2020, Twilio Sendgrid for Transactional Email in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Syscom is running and its propensity to invest more and deepen its relationship with Microsoft , Contentsquare , Lucky Orange or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Syscom revenues, which have grown to $31.1 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Syscom intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Syscom Tech Stack and Enterprise Applications
Syscom Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, Syscom implemented Microsoft 365. The cloud-hosted deployment provides the 40-employee United Kingdom professional services firm with a Collaboration platform that consolidates email, document management, and team communications for core business functions. The implementation is surfaced on Syscom's website where Microsoft 365 is used to support corporate contact and collaboration touchpoints. The deployment prioritized centralizing productivity tools to support service delivery and client-facing activities.
Microsoft 365 deployment at Syscom centers on core modules such as Exchange Online for messaging, SharePoint and OneDrive for document storage and collaboration, and Teams for meetings and persistent chat, consistent with the Collaboration category. Configuration emphasis includes identity and access controls, mailbox and file governance, and collaboration workflows for scheduling, file sharing, and version control. Operational coverage spans sales, consulting, and operations teams, with governance oriented toward user provisioning and content lifecycle management tailored to a sub-50-person professional services firm. The narrative links Syscom, Microsoft 365, Collaboration, and business functions around integrated productivity and collaboration capabilities.
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Syscom CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2020 | 2020 |
In 2020, Syscom implemented Hotjar on its public website. Syscom uses Hotjar in the Customer Experience category to collect qualitative behavioral data to inform UX and marketing decisions. Hotjar is deployed to capture session recordings, heatmaps and on-page feedback, aligning the application to customer experience and product optimization workflows.
Deployment followed a client-side tracking snippet model and was scoped to the company website rather than back-end systems. Functional capabilities implemented include session replay, heatmapping, conversion funnel observation and feedback widgets to surface user friction points. Operational ownership is centered on digital and marketing teams, with governance practices oriented around consent and data handling to meet privacy expectations in the United Kingdom.
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Syscom PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Twilio | Legacy | Twilio Sendgrid | Transactional Email | PaaS | n/a | 2020 | 2020 |
In 2020, Syscom implemented Twilio Sendgrid as its Transactional Email provider on its website. Syscom uses Twilio Sendgrid to drive website-originated transactional messaging, embedding Twilio Sendgrid into webforms and account notification flows to support customer communications tied to the corporate site.
The deployment centers on a centralized Twilio Sendgrid account configured for SMTP relay or Web API calls, with reusable transactional templates and event webhook processing for delivery and bounce events. Governance is managed centrally by IT and marketing personnel, the configuration includes template management, suppression list handling, and deliverability monitoring, and the implementation is scoped to website-driven business functions such as contact confirmations, client notifications, and authentication-related emails.
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Syscom IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Syscom
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Syscom Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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