The Hague, 2521,
Netherlands
Odido (formerly T-Mobile Netherlands) Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Odido (formerly T-Mobile Netherlands) and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2000 Odido (formerly T-Mobile Netherlands) employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Odido (formerly T-Mobile Netherlands) has purchased the following applications: Resolver Investigations & Case Management for Case Management in 2019, Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI in 2018, Cisco Webex Meetings for Audio Video and Web Conferencing in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Odido (formerly T-Mobile Netherlands) is running and its propensity to invest more and deepen its relationship with Kroll , Aryza , NEC Corporation or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Odido (formerly T-Mobile Netherlands) revenues, which have grown to $2.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Odido (formerly T-Mobile Netherlands) intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Kroll | Legacy | Resolver Investigations & Case Management | Case Management | ERP Services and Operations | n/a | 2019 | 2019 |
In 2019, Odido (formerly T-Mobile Netherlands) implemented Resolver Investigations & Case Management, a Case Management application, to centralize retail and physical-security incident reporting and to enable trend analysis for organized retail crime and store safety across the Netherlands. The deployment consolidated incident intake and investigative activity into a single platform for the company security organization.
Resolver Investigations & Case Management was configured to support Incident Management and Investigations & Case Management workflows, including centralized incident capture, link analysis to correlate related incidents, and investigative dashboards used by the security team. The implementation focused on structured case records, case workflows and evidence management to support investigations and escalation paths within security operations.
Operational coverage emphasized physical security and retail loss prevention across Odido retail locations in the Netherlands, with security analysts and store safety teams using the platform to surface trends and steer investigative priorities. Governance centered on standardized incident reporting and centralized case handling to improve visibility, consistency and cross site investigative coordination.
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Debt Collection and Recovery | ERP Services and Operations |
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2020 | 2020 |
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OSS/BSS | ERP Services and Operations |
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2016 | 2016 |
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OSS/BSS | ERP Services and Operations |
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2022 | 2022 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
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Chatbots and Conversational AI | AI-Powered Application |
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2017 | 2017 |
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Natural Language Processing | AI-Powered Application |
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2019 | 2019 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Center, Customer Experience | CRM |
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2020 | 2020 |
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CRM | CRM |
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2014 | 2014 |
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Customer Data Platform | CRM |
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2017 | 2017 |
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Customer Engagement, Customer Experience | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2012 | 2012 |
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Customer Experience | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Loyalty | CRM |
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2010 | 2010 |
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Customer Support | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2016 | 2016 |
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EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2020 | 2020 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2017 | 2017 |
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Incident Management | ITSM |
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2019 | 2019 |
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Incident Management | ITSM |
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2019 | 2019 |
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IT Service Management | ITSM |
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2020 | 2020 |
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IT Service Management | ITSM |
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2014 | 2014 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2019 | 2019 |
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Risk Management | TRM |
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2019 | 2019 |
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Risk Management | TRM |
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2019 | 2019 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Network Virtualisation | IaaS |
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2022 | 2022 |
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SD-WAN | IaaS |
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2015 | 2016 |
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Professional Services
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Professional Services | Professional Services |
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2018 | 2018 |
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| First Name | Last Name | Title | Function | Department | Phone | |
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| Date | Company | Status | Vendor | Product | Category | Market |
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