Odido (formerly T-Mobile Netherlands)
Waldorpstraat 60,
The Hague, 2521,
Netherlands
The Hague, 2521,
Netherlands
31 6 24001200
Communications
Odido (formerly T-Mobile Netherlands) Technographics
Odido (formerly T-Mobile Netherlands) Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Odido (formerly T-Mobile Netherlands) and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2000 Odido (formerly T-Mobile Netherlands) employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Odido (formerly T-Mobile Netherlands) has purchased the following applications: Totara Talent Experience Platform for Talent Management in 2020, Resolver Investigations & Case Management for Case Management in 2019, Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Odido (formerly T-Mobile Netherlands) is running and its propensity to invest more and deepen its relationship with Totara Learning , Kroll , Aryza or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Odido (formerly T-Mobile Netherlands) revenues, which have grown to $2.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Odido (formerly T-Mobile Netherlands) intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Odido (formerly T-Mobile Netherlands) Tech Stack and Enterprise Applications
Odido (formerly T-Mobile Netherlands) HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Totara Learning | Legacy | Totara Talent Experience Platform | Talent Management | HCM | n/a | 2020 | 2020 |
In 2020, Odido Netherlands implemented the Totara Talent Experience Platform, deploying Totara Learn as the core learning component to rebrand its employee learning campus. The initial implementation completed in a three month delivery to avoid disruption to L&D and HR processes and to accelerate platform availability for employees and partners. Courseware was the implementing partner for the Totara Learn deployment, configuring core learning functionality and course delivery workflows within the Totara Talent Experience Platform. The deployment included HR imports and single sign on, and it extended partner access to support external learning audiences, integrating identity and HR feed processes to populate learner records and permissions. The implementation focused on Talent Management use cases for L&D and HR business functions, with operational coverage across Odido Netherlands learning and HR teams and selected partner organizations, and it specifically targeted speed to live and an improved learner experience as stated outcomes.
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Odido (formerly T-Mobile Netherlands) ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Kroll | Legacy | Resolver Investigations & Case Management | Case Management | ERP Services and Operations | n/a | 2019 | 2019 |
In 2019, Odido (formerly T-Mobile Netherlands) implemented Resolver Investigations & Case Management, a Case Management application, to centralize retail and physical-security incident reporting and to enable trend analysis for organized retail crime and store safety across the Netherlands. The deployment consolidated incident intake and investigative activity into a single platform for the company security organization.
Resolver Investigations & Case Management was configured to support Incident Management and Investigations & Case Management workflows, including centralized incident capture, link analysis to correlate related incidents, and investigative dashboards used by the security team. The implementation focused on structured case records, case workflows and evidence management to support investigations and escalation paths within security operations.
Operational coverage emphasized physical security and retail loss prevention across Odido retail locations in the Netherlands, with security analysts and store safety teams using the platform to surface trends and steer investigative priorities. Governance centered on standardized incident reporting and centralized case handling to improve visibility, consistency and cross site investigative coordination.
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Debt Collection and Recovery | ERP Services and Operations |
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2020 | 2020 |
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OSS/BSS | ERP Services and Operations |
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2016 | 2016 |
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OSS/BSS | ERP Services and Operations |
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2022 | 2022 |
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OSS/BSS | ERP Services and Operations |
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2023 | 2025 |
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Odido (formerly T-Mobile Netherlands) AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018 Odido implemented Salesforce Chat (formerly Salesforce Live Agent) as a web-embedded customer engagement capability, deploying the application to its public website to support online customer service in the Chatbots and Conversational AI category. The deployment connected a browser-based chat widget to Salesforce Chat back-end services and an agent-facing chat interface, enabling real-time session handling and agent routing for website-initiated contacts. Odido Salesforce Chat Chatbots and Conversational AI customer service describes the relationship between the company, application, category, and business function.
Configuration focused on standard conversational modules and workflows common to chat systems, including pre-chat data capture, chat session queuing and routing, transcript capture, and session handoff to live agents. Operational coverage was explicitly the corporate website and its digital contact channel, impacting customer service and contact center digital operations, with governance centered on chat session policies and agent workflow orchestration. Salesforce Chat (formerly Salesforce Live Agent) was restated to preserve product identity and ensure clarity about the implementation and its role in Odido's customer engagement stack.
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Chatbots and Conversational AI | AI-Powered Application |
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2017 | 2017 |
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Chatbots and Conversational AI | AI-Powered Application |
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2023 | 2023 |
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Natural Language Processing | AI-Powered Application |
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2019 | 2019 |
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Odido (formerly T-Mobile Netherlands) Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2023 | 2023 |
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Odido (formerly T-Mobile Netherlands) Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application, Web and Enterprise Search | Content Management |
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2024 | 2024 |
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Odido (formerly T-Mobile Netherlands) CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Center, Customer Experience | CRM |
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2020 | 2020 |
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CRM | CRM |
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2014 | 2014 |
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Customer Data Platform | CRM |
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2017 | 2017 |
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Customer Data Platform | CRM |
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2023 | 2023 |
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Customer Engagement, Customer Experience | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2012 | 2012 |
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Customer Experience | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2023 | 2023 |
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Customer Loyalty | CRM |
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2010 | 2010 |
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Customer Support | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2023 | 2023 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2016 | 2016 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2023 | 2023 |
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Tag Management | CRM |
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2023 | 2023 |
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Odido (formerly T-Mobile Netherlands) EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2020 | 2020 |
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Odido (formerly T-Mobile Netherlands) ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2017 | 2017 |
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Application Performance Management | ITSM |
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2023 | 2023 |
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Incident Management | ITSM |
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2019 | 2019 |
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Incident Management | ITSM |
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2019 | 2019 |
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IT Service Management | ITSM |
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2020 | 2020 |
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IT Service Management | ITSM |
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2024 | 2024 |
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IT Service Management | ITSM |
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2014 | 2014 |
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Odido (formerly T-Mobile Netherlands) TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2019 | 2019 |
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Risk Management | TRM |
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2019 | 2019 |
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Risk Management | TRM |
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2019 | 2019 |
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Treasury Management | TRM |
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2022 | 2022 |
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Odido (formerly T-Mobile Netherlands) PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2020 | 2020 |
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Odido (formerly T-Mobile Netherlands) IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Application Hosting and Computing Services | IaaS |
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2023 | 2023 |
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Content Delivery Network | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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Network Virtualisation | IaaS |
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2022 | 2022 |
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SD-WAN | IaaS |
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2015 | 2016 |
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Odido (formerly T-Mobile Netherlands) Professional Services
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Professional Services | Professional Services |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Odido (formerly T-Mobile Netherlands)
| First Name | Last Name | Title | Function | Department | Phone | |
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Customer Contact Center Director | Director | Customer Service | |
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Operations Manager Customer Service | Manager | Customer Service | |
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Manager Staff Customer Operations | Manager | Customer Service | |
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Manager Digital Service | Manager | IT | |
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Customer Experience Manager | Manager | Customer Service | |
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Manager Customer Service | Manager | Customer Service | |
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Salesforce Administrator | Manager | Marketing | |
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Apps Being Evaluated by Odido (formerly T-Mobile Netherlands) Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Odido (formerly T-Mobile Netherlands) IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Odido (formerly T-Mobile Netherlands) digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Odido (formerly T-Mobile Netherlands) Technographics
Odido (formerly T-Mobile Netherlands) is a Communications organization based in Netherlands,
with around 2000 employees and annual revenues of $2.00 billion.
Odido (formerly T-Mobile Netherlands) operates a diverse technology stack with applications such as
Totara Talent Experience Platform, Resolver Investigations & Case Management and Salesforce Chat (formerly Salesforce Live Agent),
covering areas like Talent Management, Case Management and Chatbots and Conversational AI.
Odido (formerly T-Mobile Netherlands) has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Totara Learning, Kroll and Salesforce.
Odido (formerly T-Mobile Netherlands) recently adopted applications including
Algolia Search in 2024, Atlassian Jira Service Desk in 2024 and Ericsson Charging & Billing in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Odido (formerly T-Mobile Netherlands)’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Odido (formerly T-Mobile Netherlands)’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Odido (formerly T-Mobile Netherlands) technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.