TalkTalk
Soapworks, Ordsall Lane,
Salford, M5 3TT,
United Kingdom
Salford, M5 3TT,
United Kingdom
44 20 3417-1000
Communications
TalkTalk Technographics
TalkTalk Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by TalkTalk and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2077 TalkTalk employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that TalkTalk has purchased the following applications: Microsoft Dynamics AX for ERP Financial in 2015, Workday HCM for Core HR in 2017, SAP Concur Travel for Travel Management in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems TalkTalk is running and its propensity to invest more and deepen its relationship with Microsoft , SAP , Workday or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing TalkTalk revenues, which have grown to $2.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for TalkTalk intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
TalkTalk Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics AX | ERP Financial | ERP Financial Management | n/a | 2015 | 2015 |
In 2015, TalkTalk deployed Microsoft Dynamics AX as its ERP Financial application to support core finance operations. The deployment emphasized purchase order processing and invoice management within the finance and revenue assurance functions, with Microsoft Dynamics AX serving as the primary system for P2P and Accounts Payable workflows.
The implementation configured Microsoft Dynamics AX P2P capabilities to handle purchase order creation, invoice recording, approval routing, and supplier transaction tracking. As Senior Analyst, responsibilities included raising and managing purchase orders and overseeing invoice approvals through Dynamics AX P2P, plus delivering team training and knowledge management to internal and offshore resources.
Operational coverage focused on the RMA function and broader finance stakeholders, with the senior analyst acting as a representative to stakeholders and stepping into MIC manager duties when required, including workload allocation, invoice approvals, personnel management, and purchase order governance. Governance changes centered on embedding approval workflows and PO lifecycle controls inside Microsoft Dynamics AX, and on formalizing handoffs between the finance team, offshore resources, and stakeholder groups.
TalkTalk Microsoft Dynamics AX ERP Financial supports procurement and accounts payable business functions, and the implementation narrative reflects a configuration-led approach to P2P operations, role-based approval governance, and sustained knowledge transfer activities such as conference representation and cross-team training.
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Expense Management | ERP Financial Management |
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2018 | 2018 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday HCM | Core HR | HCM | n/a | 2017 | 2017 |
In 2017 TalkTalk implemented Workday HCM to centralize Core HR functions and to establish an integrated foundation for workplace learning through Workday Learning. The deployment established Workday HCM as the primary system of record for employee master data, organizational structure, and talent profiles across the UK telecom operator.
The implementation focused on Core HR capabilities typical of a Workday Human Capital Management deployment, including employee records management, organization and position management, role based access controls, and learning assignment workflows. Workday Learning was provisioned alongside Workday HCM to provide course cataloging, enrolment management, completion tracking, and learner profiles tied to HR records.
Operational architecture connected Workday HCM and Workday Learning so HR master data from Workday HCM populated learning assignments and manager approval workflows in Workday Learning, enabling a single source of truth for workforce data and learning status. The rollout covered HR and L&D functions with operational touchpoints for line managers and IT for ongoing user provisioning and access management.
Governance was structured around HR led configuration and role based governance, with standard HR and learning workflows to control assignments, approvals, and compliance tracking. The narrative positions TalkTalk, Workday HCM, and Workday Learning within the Core HR context, aligning HR, learning, and managerial processes under a unified HCM and learning management approach.
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Learning and Development | HCM |
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2017 | 2017 |
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Learning and Development | HCM |
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2018 | 2018 |
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Recruiting, Applicant Tracking System | HCM |
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2017 | 2017 |
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Time and Attendance | HCM |
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2014 | 2014 |
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Workforce Management | HCM |
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2010 | 2010 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Concur Travel | Travel Management | ERP Services and Operations | n/a | 2018 | 2018 |
In 2018, TalkTalk implemented SAP Concur Travel as a Travel Management solution to centralize travel booking and expense workflows across employees who travel for work. The deployment positioned SAP Concur Travel to support both travel itinerary capture and expense reporting within a single Travel Management application.
The implementation focused on SAP Concur Travel and expense management capabilities, with configuration of the expense module, automated receipt capture via mobile photo submission, categorical coding for expense types, multi currency selection, and approval workflows for line managers. Expense automation and streamlined approval routing were configured to reduce manual touch points and speed submission to finance.
Integrations were implemented to connect SAP Concur Travel with TalkTalk financial processes and internal travel related systems, enabling expense data to feed into P and L oversight and accounting workflows. Operational coverage included employees who travel within the UK, routine travel to Manchester, line managers responsible for approvals, and the central finance and accounting teams that consume expense data for forecasting and reporting.
Governance work included configuring manager approval rules, expense categories, and user onboarding to address the product learning curve reported by some users. Outcomes reported by users included time savings for coworkers, fewer emails and calls about expense errors, easier manager approvals, and improved incorporation of up to date expense data into finance P and L processes, while administrators noted the need for careful setup to avoid cumbersome workflows.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Chatbots and Conversational AI | AI-Powered Application |
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2014 | 2014 |
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Chatbots and Conversational AI | AI-Powered Application |
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2015 | 2015 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2012 | 2012 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Center, Customer Experience | CRM |
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2008 | 2009 |
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Customer Analytics | CRM |
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2014 | 2014 |
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Customer Engagement, Customer Experience | CRM |
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2010 | 2010 |
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Customer Support | CRM |
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2015 | 2015 |
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Interactive Voice Response (IVR) | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2015 | 2015 |
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IT Asset Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Software Asset Management (SAM), IT Asset Management (ITAM) | IT Asset Management |
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2018 | 2018 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Robotic Process Automation | PaaS |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at TalkTalk
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Apps Being Evaluated by TalkTalk Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from TalkTalk IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the TalkTalk digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD TalkTalk Technographics
TalkTalk is a Communications organization based in United Kingdom,
with around 2077 employees and annual revenues of $2.00 billion.
TalkTalk operates a diverse technology stack with applications such as
Microsoft Dynamics AX, Workday HCM and SAP Concur Travel,
covering areas like ERP Financial, Core HR and Travel Management.
TalkTalk has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, Workday and SAP.
TalkTalk recently adopted applications including
SS&C Blue Prism in 2020, Redsift OnDMARC in 2020 and SAP Concur Expense in 2018,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of TalkTalk’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates TalkTalk’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete TalkTalk technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.