Talktalk Telecom Group
11 Evesham Street,
London, W11 4AR,
United Kingdom
London, W11 4AR,
United Kingdom
44 20 3417-1000
Communications
Talktalk Telecom Group Technographics
Talktalk Telecom Group Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Talktalk Telecom Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2290 Talktalk Telecom Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Talktalk Telecom Group has purchased the following applications: Sage Intacct for ERP Financial in 2024, Absorb LMS for Learning and Development in 2018, Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Talktalk Telecom Group is running and its propensity to invest more and deepen its relationship with Sage , Absorb , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Talktalk Telecom Group revenues, which have grown to $2.60 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Talktalk Telecom Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Talktalk Telecom Group Tech Stack and Enterprise Applications
Talktalk Telecom Group ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sage | Legacy | Sage Intacct | ERP Financial | ERP | n/a | 2024 | 2024 |
In 2024 Talktalk Telecom Group implemented Sage Intacct as its ERP Financial application, with the vendor referenced on the company website. The deployment targets corporate finance and accounting needs across Talktalk's United Kingdom operations, positioning Sage Intacct as a cloud-hosted financial management platform for consolidated reporting. The company website explicitly lists Sage Intacct, indicating public facing linkage between Talktalk and the Sage Intacct application.
Sage Intacct was configured to deliver core financial modules including general ledger, accounts payable, accounts receivable, cash management, multi-entity consolidation, and financial reporting. Configuration work emphasized chart of accounts standardization, automated transaction posting and period close workflows, alongside role based access controls and audit trail capabilities. These functional elements align with ERP Financial requirements to centralize transactional accounting, statutory reporting and month end orchestration.
Operational coverage centered on finance and accounting functions across corporate and business unit reporting, with Sage Intacct serving as the central system of record for statutory and management reporting. Governance practices focused on user provisioning, auditability and process orchestration for intercompany accounting and month end close. The implementation narrative on the public site reflects a cloud-centric ERP Financial adoption to streamline core accounting workflows across Talktalk Telecom Group.
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Talktalk Telecom Group HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Absorb | Legacy | Absorb LMS | Learning and Development | HCM | n/a | 2018 | 2018 |
In 2018, TalkTalk Telecom Group deployed Absorb LMS to support its Learning and Development efforts. The Absorb LMS instance is surfaced on the TalkTalk Business website for direct web-based learner access, indicating a public facing deployment model for course delivery.
The implementation emphasizes core Learning and Development capabilities, including a centralized course catalog, e-learning delivery and assessments, learner progress tracking, and administrative reporting. Absorb LMS is configured to provide a learner portal, enrollment workflows and completion tracking, coupled with content management and basic content authoring integration to manage course lifecycles.
The deployment is integrated into the company website for access and uses authentication and user provisioning mechanisms to control accounts and permissions, supporting both internal staff and externally accessible training audiences. Operational coverage centers on learning and HR functions, with the platform serving as the primary delivery layer for online training accessed through the corporate site.
Governance and workflow design align with role based administration, course lifecycle governance, configurable enrollment policies and reporting for compliance and skills tracking. Administration and content management responsibilities are structured around L&D and HR teams, with the Absorb LMS instance acting as the authoritative system for training delivery and learner records.
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Talktalk Telecom Group AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2015 | 2015 |
In 2015, Talktalk Telecom Group deployed Salesforce Chat (formerly Salesforce Live Agent) on its customer-facing website, instituting a Chatbots and Conversational AI capability to support web-based customer engagement for Talktalk Business. The deployment explicitly places Salesforce Chat (formerly Salesforce Live Agent) as the front line for inbound web conversations, aligned with customer service and online sales functions.
Salesforce Chat (formerly Salesforce Live Agent) was configured to provide real-time messaging and agent-assisted sessions, using capabilities typical of the Chatbots and Conversational AI category such as agent presence and routing rules, session transcripts, canned response templates, and proactive chat invitations. Configuration emphasis was on the web chat channel and the agent console to enable rapid triage and handoff of customer inquiries into established service workflows.
The implementation architecture centers on an embedded website chat layer that routes sessions to internal customer service teams, with governance organized around chat routing, session transfer, and transcript retention workflows. Operational coverage targets customer-facing support and online sales interactions, with process controls focused on agent handling and escalation patterns consistent with conversational AI deployments.
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Talktalk Telecom Group CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Call Tracking and Recording | CRM |
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2013 | 2013 |
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Customer Experience | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Marketing Analytics | CRM |
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2011 | 2011 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2011 | 2011 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Partner Relationship Management | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2015 | 2015 |
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Talktalk Telecom Group IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Cloud Storage | IaaS |
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2015 | 2015 |
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Talktalk Telecom Group CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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DDoS Protection | CyberSecurity |
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2017 | 2017 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Talktalk Telecom Group
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Talktalk Telecom Group Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Talktalk Telecom Group IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Talktalk Telecom Group digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Talktalk Telecom Group Technographics
Talktalk Telecom Group is a Communications organization based in United Kingdom,
with around 2290 employees and annual revenues of $2.60 billion.
Talktalk Telecom Group operates a diverse technology stack with applications such as
Sage Intacct, Absorb LMS and Salesforce Chat (formerly Salesforce Live Agent),
covering areas like ERP Financial, Learning and Development and Chatbots and Conversational AI.
Talktalk Telecom Group has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Sage, Absorb and Salesforce.
Talktalk Telecom Group recently adopted applications including
Sage Intacct in 2024, Zoominfo Clickagy in 2022 and Optimizely Intelligence Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Talktalk Telecom Group’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Talktalk Telecom Group’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Talktalk Telecom Group technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.