Bangalore, 560 037,
India
Tanishq Jewellery Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Tanishq Jewellery and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1000 Tanishq Jewellery employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Tanishq Jewellery has purchased the following applications: Oracle E-Business Suite for ERP Financial in 2018, Rapl AI for Workforce Management in 2022, LiveChat for Chatbots and Conversational AI in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Tanishq Jewellery is running and its propensity to invest more and deepen its relationship with Oracle , Rapl , LiveChat, Inc. or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Tanishq Jewellery revenues, which have grown to $250.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Tanishq Jewellery intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite | ERP Financial | ERP Financial Management | n/a | 2018 | 2018 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Rapl | Legacy | Rapl AI | Workforce Management | HCM | n/a | 2022 | 2022 |
In 2022, Tanishq Jewellery implemented Rapl AI for Workforce Management to support retail HR and L&D. Rapl lists Tanishq among its referenced customers and Rapl's retail case study describes a deployment with a leading premium jewellery retailer operating more than 500 stores in India.
The implementation centered on microlearning and continuous reinforcement modules alongside the Rapl AI assistant, enabling on-the-job learning, periodic knowledge checks, and conversational coaching typical of a Workforce Management solution. Rapl AI was configured to deliver role-based learning paths and automated reinforcement sequences to embed product knowledge and selling skills across frontline staff.
Operational scope covered retail HR and L&D functions and frontline store associates across the retailer's India footprint, with HR teams governing curriculum, compliance, and learning cadence. The deployment used a cloud delivered AI assistant integrated into mobile learning experiences to provide just in time coaching and assessment for store-level training.
Rapl's case study attributes a twofold increase in sales, a 68 percent reduction in knowledge gaps, and a 40 percent reduction in training costs to the Rapl AI deployment used for Workforce Management. These outcomes are reported by Rapl in its retail case study and are tied to the microlearning, continuous reinforcement, and AI assistant capabilities implemented for Tanishq Jewellery.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Collaboration | Collaboration |
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2017 | 2017 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Web Content Management | Content Management |
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2019 | 2019 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Personalization and Product Recommendations | eCommerce |
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2019 | 2019 |
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Product Review Management | eCommerce |
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2019 | 2019 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Analytics | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Analytics, Data Management Platform | CRM |
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2023 | 2023 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2019 | 2019 |
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Application Performance Management | ITSM |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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