Tanishq Jewellery
132/133 Divyasree Technopolis, Off HAL Airport road, Yamalur post, Yamalur,
Bangalore, 560 037,
India
Bangalore, 560 037,
India
91 806 660 9000
Retail
Tanishq Jewellery Technographics
Tanishq Jewellery Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Tanishq Jewellery and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1000 Tanishq Jewellery employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Tanishq Jewellery has purchased the following applications: Oracle E-Business Suite for ERP Financial in 2018, Rapl AI for Workforce Management in 2022, LiveChat for Chatbots and Conversational AI in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Tanishq Jewellery is running and its propensity to invest more and deepen its relationship with Oracle , Rapl , LiveChat, Inc. or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Tanishq Jewellery revenues, which have grown to $250.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Tanishq Jewellery intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Tanishq Jewellery Tech Stack and Enterprise Applications
Tanishq Jewellery ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite | ERP Financial | ERP | n/a | 2018 | 2018 |
In 2018 Tanishq Jewellery implemented Oracle E-Business Suite as an ERP Financial system for the Tanishq Jewellery Division of Titan Industries Limited. The engagement began in April 2018 and continues in production, targeting procurement to pay automation and cash receipts processing for the Titan Gold Exchange program.
The implementation delivered custom forms development and report customization alongside Oracle standard interfaces to create standard purchase orders and receipt processing. Payables automation was implemented through Payables Open Interface imports and standard invoice creation processes, with LDT generation and value set creation used to control transactional data and validation.
The technical environment included Windows NT and UNIX hosts running Oracle Applications R12 on Oracle 11g. Bulk data integration and uploads were executed using SQL*Loader control programs and PL/SQL validation scripts, with FTP scripts supporting flat file movement. Functional coverage explicitly included Accounts Payables, receiving transaction processing, and import routines for standard purchase orders.
Governance and operationalization was handled through registration of concurrent programs, executables, request groups and request sets, plus preparation of technical documentation for developed components. The work was led by a technical lead developer with a five person team responsible for custom forms, reports, interfaces, concurrent program scheduling and request set configuration. One time vendor setup and related payables setup were part of the deployment tasks.
Ongoing technical signals include continued maintenance and enhancement of SQL*Loader and PL/SQL upload scripts, refinement of import interfaces for purchase orders and receipts, and iterative updates to custom reports and forms. The sustained program remains instrumented on Oracle E-Business Suite to support ERP Financial control of procurement, receiving and accounts payable business functions.
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Tanishq Jewellery HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Rapl | Legacy | Rapl AI | Workforce Management | HCM | n/a | 2022 | 2022 |
In 2022, Tanishq Jewellery implemented Rapl AI for Workforce Management to support retail HR and L&D. Rapl lists Tanishq among its referenced customers and Rapl's retail case study describes a deployment with a leading premium jewellery retailer operating more than 500 stores in India.
The implementation centered on microlearning and continuous reinforcement modules alongside the Rapl AI assistant, enabling on-the-job learning, periodic knowledge checks, and conversational coaching typical of a Workforce Management solution. Rapl AI was configured to deliver role-based learning paths and automated reinforcement sequences to embed product knowledge and selling skills across frontline staff.
Operational scope covered retail HR and L&D functions and frontline store associates across the retailer's India footprint, with HR teams governing curriculum, compliance, and learning cadence. The deployment used a cloud delivered AI assistant integrated into mobile learning experiences to provide just in time coaching and assessment for store-level training.
Rapl's case study attributes a twofold increase in sales, a 68 percent reduction in knowledge gaps, and a 40 percent reduction in training costs to the Rapl AI deployment used for Workforce Management. These outcomes are reported by Rapl in its retail case study and are tied to the microlearning, continuous reinforcement, and AI assistant capabilities implemented for Tanishq Jewellery.
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Tanishq Jewellery AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, Tanishq Jewellery implemented LiveChat on its consumer-facing website, adopting the LiveChat application within the Chatbots and Conversational AI category. The deployment was executed as an embedded web engagement layer on the company website, instrumenting the online storefront hosted in India for real-time customer interaction.
The LiveChat implementation delivered a browser-based chat widget coupled with an agent console, session management and queueing, canned responses and transcript capture, plus chat analytics for interaction visibility. Configuration work focused on chat queue configuration, skill-based routing and automated greeting triggers to align chat flow with e-commerce customer journeys.
Operational coverage centered on online customer service and e-commerce support teams, with workflows organized to handle web-initiated inquiries and escalate to internal teams when required. Governance emphasized chat handling procedures, agent shift coverage and transcript retention to maintain consistent customer engagement through the LiveChat application within the Chatbots and Conversational AI category.
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Tanishq Jewellery Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2017 | 2017 |
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Tanishq Jewellery Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2019 | 2019 |
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Tanishq Jewellery eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Personalization and Product Recommendations | eCommerce |
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2019 | 2019 |
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Product Review Management | eCommerce |
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2019 | 2019 |
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Tanishq Jewellery CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Analytics | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Analytics, Data Management Platform | CRM |
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2023 | 2023 |
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Tanishq Jewellery ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2019 | 2019 |
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Application Performance Management | ITSM |
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2020 | 2020 |
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Tanishq Jewellery IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Tanishq Jewellery
| First Name | Last Name | Title | Function | Department | Phone | |
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Director Of Finance And Operations | Director | Finance | |
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Accountant | Manager | Finance | |
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Managing Director | Director | Finance | |
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CEO | CXO | Finance | |
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Apps Being Evaluated by Tanishq Jewellery Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Tanishq Jewellery IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Tanishq Jewellery digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Tanishq Jewellery Technographics
Tanishq Jewellery is a Retail organization based in India,
with around 1000 employees and annual revenues of $250.0 million.
Tanishq Jewellery operates a diverse technology stack with applications such as
Oracle E-Business Suite, Rapl AI and LiveChat,
covering areas like ERP Financial, Workforce Management and Chatbots and Conversational AI.
Tanishq Jewellery has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Rapl and LiveChat, Inc..
Tanishq Jewellery recently adopted applications including
Teads Platform in 2023, Rapl AI in 2022 and Adobe Experience Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Tanishq Jewellery’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Tanishq Jewellery’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Tanishq Jewellery technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.