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Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Michelin, an e2open customer evaluated Oracle Transportation Management

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Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Tata Asset Management India Data, Technology Stack, and Enterprise Applications
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Cisco Systems Legacy Cisco Webex Meetings Audio Video and Web Conferencing Collaboration n/a 2019 2019
Collaboration Collaboration 2019 2019
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Talisma Legacy Talisma Customer Service CRM CRM CRM n/a 2008 2008
In 2008, Tata Asset Management India implemented Talisma Customer Service CRM to centralize customer and distributor engagement across its branch and service teams in India, using the vendor's service module as the primary CRM for service operations. The deployment targeted customer service and distributor relationship workflows and was positioned to manage high volume inbound interactions and grievance handling across retail and intermediary touchpoints. Talisma Customer Service CRM was configured to operate as a case management and service orchestration platform, with the service module delivering automated escalation workflows, case lifecycle tracking, and SLA visibility for grievance resolution. Configuration emphasized workflow rules and automated escalations to route customer and distributor interactions through defined service stages, enabling consistent case handling and auditability. Operational coverage included branch operations and centralized service teams across India, expanding to roughly 100 users who handled about ~1,000 interactions per day according to the vendor case study. The implementation directly supported business functions in customer service, distributor support, and complaint management, consolidating interaction records and enabling operational monitoring. Governance focused on service operations and escalation policy enforcement within the CRM, with workflows embedded to ensure case progression and accountability. The vendor case study reports that the deployment achieved 90 to 95% SLA compliance for grievance resolution, reflecting the system level controls for SLA tracking and escalation that were put in place.
PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Intuit Legacy Intuit Mailchimp Mandrill Transactional Email PaaS n/a 2019 2019
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Content Delivery Network IaaS 2014 2014
Content Delivery Network IaaS 2010 2010
Domain Name System (DNS) IaaS 2019 2019
IT Decision Makers and Key Stakeholders at Tata Asset Management India
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Tata Asset Management India Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Tata Asset Management India Technographics

Tata Asset Management India is a Banking and Financial Services organization based in India, with around 800 employees and annual revenues of $52.0 million.

Tata Asset Management India operates a diverse technology stack with applications such as Cisco Webex Meetings, Talisma Customer Service CRM and Intuit Mailchimp Mandrill, covering areas like Audio Video and Web Conferencing, CRM and Transactional Email.

Tata Asset Management India has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Cisco Systems, Talisma and Intuit.

Tata Asset Management India recently adopted applications including Cisco Webex Meetings in 2019, Microsoft 365 in 2019 and Intuit Mailchimp Mandrill in 2019, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Tata Asset Management India’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Tata Asset Management India’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

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