Mumbai, 400051,
India
Tata Asset Management India Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Tata Asset Management India and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 800 Tata Asset Management India employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Tata Asset Management India has purchased the following applications: Cisco Webex Meetings for Audio Video and Web Conferencing in 2019, Talisma Customer Service CRM for CRM in 2008, Intuit Mailchimp Mandrill for Transactional Email in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Tata Asset Management India is running and its propensity to invest more and deepen its relationship with Cisco Systems , Microsoft , Talisma or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Tata Asset Management India revenues, which have grown to $52.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Tata Asset Management India intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2019 | 2019 |
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Collaboration | Collaboration |
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2019 | 2019 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Talisma | Legacy | Talisma Customer Service CRM | CRM | CRM | n/a | 2008 | 2008 |
In 2008, Tata Asset Management India implemented Talisma Customer Service CRM to centralize customer and distributor engagement across its branch and service teams in India, using the vendor's service module as the primary CRM for service operations. The deployment targeted customer service and distributor relationship workflows and was positioned to manage high volume inbound interactions and grievance handling across retail and intermediary touchpoints.
Talisma Customer Service CRM was configured to operate as a case management and service orchestration platform, with the service module delivering automated escalation workflows, case lifecycle tracking, and SLA visibility for grievance resolution. Configuration emphasized workflow rules and automated escalations to route customer and distributor interactions through defined service stages, enabling consistent case handling and auditability.
Operational coverage included branch operations and centralized service teams across India, expanding to roughly 100 users who handled about ~1,000 interactions per day according to the vendor case study. The implementation directly supported business functions in customer service, distributor support, and complaint management, consolidating interaction records and enabling operational monitoring.
Governance focused on service operations and escalation policy enforcement within the CRM, with workflows embedded to ensure case progression and accountability. The vendor case study reports that the deployment achieved 90 to 95% SLA compliance for grievance resolution, reflecting the system level controls for SLA tracking and escalation that were put in place.
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Intuit | Legacy | Intuit Mailchimp Mandrill | Transactional Email | PaaS | n/a | 2019 | 2019 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2010 | 2010 |
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Domain Name System (DNS) | IaaS |
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2019 | 2019 |
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