Technology Services Group Ltd.
1 Gosforth Park Way,
Newcastle upon Tyne, x, NE12 8ET,
United Kingdom
Newcastle upon Tyne, x, NE12 8ET,
United Kingdom
44 33 3220 0777
Professional Services
Technology Services Group Ltd. Technographics
Technology Services Group Ltd. Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Technology Services Group Ltd. and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 560 Technology Services Group Ltd. employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Technology Services Group Ltd. has purchased the following applications: LiveChat for Chatbots and Conversational AI in 2021, Google Workspace (Formerly Google G-Suite) for Collaboration in 2020, Hotjar for Customer Experience in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Technology Services Group Ltd. is running and its propensity to invest more and deepen its relationship with LiveChat, Inc. , Google , Contentsquare or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Technology Services Group Ltd. revenues, which have grown to $54.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Technology Services Group Ltd. intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Technology Services Group Ltd. Tech Stack and Enterprise Applications
Technology Services Group Ltd. AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, Technology Services Group Ltd. deployed LiveChat on their website. The implementation uses LiveChat in the Chatbots and Conversational AI category to deliver web-based real-time chat and conversational engagement on customer-facing pages and to centralize synchronous customer interactions. LiveChat is configured as the primary web chat channel for inbound customer inquiries and conversational touchpoints.
Configuration focused on the web chat widget and agent console, leveraging standard conversational capabilities such as canned responses, chat routing and transcript capture to support sales and customer support workflows. Operational scope centers on the corporate website and customer-facing teams, with governance put in place for agent roles, queue management and chat handling procedures to standardize response workflows. The deployment emphasizes conversational engagement and live agent handoff as the core functional model for pre-sales and support interactions.
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Technology Services Group Ltd. Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2020 | 2020 |
In 2020, Technology Services Group Ltd. implemented Google Workspace (Formerly Google G-Suite) as its Collaboration platform. The deployment was provisioned across the company’s UK operations and is observable through public signals on TSG’s website, covering the organization of roughly 560 employees and centralizing corporate email and calendaring functions.
Google Workspace (Formerly Google G-Suite) was configured as a cloud hosted SaaS environment using the Google Admin console for user and group provisioning, role based administration, and enforcement of sharing and access policies. Functional modules aligned to the Collaboration category include Gmail, Calendar, Google Drive, Docs, Sheets, Slides, and Google Meet, with administrative controls for organization units, data retention settings, and audit logging. Operational coverage touches client delivery teams, operations, and commercial functions that require document collaboration and scheduling, while governance signals indicate centralized provisioning and policy enforcement via the Admin console.
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Technology Services Group Ltd. CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2016 | 2016 |
In 2016, Technology Services Group Ltd. instrumented Hotjar on its public website as a Customer Experience tool. The deployment embedded the Hotjar tracking script across site pages to collect behavioral analytics, heatmaps, session recordings, and on-page feedback, with Hotjar configured to capture click, scroll and form interaction data aligned to UX research and conversion analysis.
Operational responsibility rested with digital and marketing teams who consumed Hotjar outputs for web analytics, user experience research and content optimization. The implementation was a client-side instrumentation model that augmented existing analytics workflows without named system-level integrations, and governance practices focused on role-based access to recordings and staged rollouts across site sections.
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Technology Services Group Ltd. IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Technology Services Group Ltd. CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Technology Services Group Ltd.
| First Name | Last Name | Title | Function | Department | Phone | |
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Purchasing Team Leader | Manager | Procurement | |
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Finance Director | Director | Finance | |
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Assistant Accountant | Manager | Finance | |
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Group Applications Director | Director | IT | |
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Purchase Ledger Clerk | Manager | Procurement | |
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HR Officer | Manager | HR | |
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Purchasing Coordinator | Manager | Procurement | |
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Head of IT and Business Systems | Director | IT | |
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HR Manager | Manager | HR | |
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HR Administrator | Manager | HR | |
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Apps Being Evaluated by Technology Services Group Ltd. Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Technology Services Group Ltd. IT executives and key decision makers. This section highlights Technology Services Group Ltd.'s latest recorded technology evaluations, including Sage 200 for ERP Financial on 2026-01-26. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Technology Services Group Ltd. digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2026-01-26 | Technology Services Group Ltd. | Evaluated | Sage | Sage 200 | ERP Financial | ERP |
FAQ - APPS RUN THE WORLD Technology Services Group Ltd. Technographics
Technology Services Group Ltd. is a Professional Services organization based in United Kingdom,
with around 560 employees and annual revenues of $54.0 million.
Technology Services Group Ltd. operates a diverse technology stack with applications such as
LiveChat, Google Workspace (Formerly Google G-Suite) and Hotjar,
covering areas like Chatbots and Conversational AI, Collaboration and Customer Experience.
Technology Services Group Ltd. has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as LiveChat, Inc., Google and Contentsquare.
Technology Services Group Ltd. recently adopted applications including
LiveChat in 2021, Mixpanel in 2021 and Salesforce Sales Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Technology Services Group Ltd.’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Technology Services Group Ltd.’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Technology Services Group Ltd. technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.