Teladoc
2 Manhattanville Road Suite 203,
Purchase, 10577, NY,
United States
Purchase, 10577, NY,
United States
1 844-798-3810
Healthcare
Teladoc Technographics
Teladoc Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Teladoc and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3652 Teladoc employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Teladoc has purchased the following applications: Workday HCM for Core HR in 2016, Five9 Virtual Contact Center for Call Center in 2016, Atlassian StatusPage for Incident Management in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Teladoc is running and its propensity to invest more and deepen its relationship with Workday , Criteria , Five9 or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Teladoc revenues, which have grown to $1.09 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Teladoc intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Teladoc Data, Technology Stack, and Enterprise Applications
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday HCM | Core HR | HCM | n/a | 2016 | 2016 |
In 2016, Teladoc implemented Workday HCM as its Core HR solution. The Workday HCM deployment covered HR management for approximately 3,652 employees in the United States, consolidating employee records and organizational data into a single cloud-based system.
Configuration work centered on core employee data and organizational hierarchy, implementing workforce lifecycle workflows including recruiting-to-onboarding, position management, time and absence tracking, and benefits administration consistent with Core HR functional requirements. Workday HCM was configured to enforce role-based security, configurable business processes, and standardized HR reporting to support People Operations and HR administration.
Operational scope focused on HR and People Operations teams, centralizing transactional HR tasks and talent lifecycle activities within the Workday HCM environment. The deployment used Workday's cloud delivery model to minimize on-premise infrastructure, with a phased module rollout approach to align system activation with HR process readiness and user training.
Governance emphasized centralized HR process ownership, formalized business process flows, and data governance controls to maintain employee record integrity and auditability. Change management efforts targeted manager and HR user adoption through process documentation and staged enablement of core HR capabilities.
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Talent Sourcing | HCM |
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2018 | 2018 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Five9 | Legacy | Five9 Virtual Contact Center | Call Center | CRM | x | 2016 | 2017 |
In 2016 Teladoc implemented Five9 Virtual Contact Center to support Call Center operations for its telehealth customer support teams. Teladoc requested a rapid rollout ahead of its busy season, and selection criteria emphasized reliability, fast deployment, and API flexibility.
The Five9 Virtual Contact Center was configured to deliver core Call Center capabilities including cloud-hosted inbound and outbound voice routing, interactive voice response, skill-based agent routing, and workforce management workflows consistent with contact center operations. Configuration prioritized rapid provisioning, templated routing policies, and agent desktop setups to accelerate go live before peak demand.
Architecturally the deployment leveraged Five9's cloud virtual contact center model and exposed APIs to integrate with Teladoc's custom CRM and other internal systems, enabling CTI integration, screen pop workflows, and CRM-driven call routing and disposition capture. The integration approach kept the custom CRM as the system of record for patient interactions while allowing orchestration of call flows and real-time eventing through the Five9 Virtual Contact Center.
Operational rollout focused on contact center and customer support functions, with phased activation and agent enablement to align processes and workforce management to the new platform. Teladoc chose Five9 because it was reliable, could be deployed quickly, and had a flexible API which could integrate with the custom CRM and other systems, attributes that supported the accelerated implementation timeline.
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Call Center | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Atlassian | Legacy | Atlassian StatusPage | Incident Management | ITSM | n/a | 2019 | 2019 |
In 2019, Teladoc deployed Atlassian StatusPage on its public website. Teladoc uses Atlassian StatusPage as a public-facing Incident Management solution to publish service status, component health, and scheduled maintenance notices to customers and partners, consolidating external incident communications through a single web channel.
The Atlassian StatusPage implementation is configured to present component-level status, incident timelines, and subscriber notifications, leveraging built-in incident templates and a mix of manual and API-capable update methods to support timely status dissemination. Operational scope is focused on customer-facing communications via the corporate site, and the deployment aligns Teladoc Atlassian StatusPage Incident Management with standard incident communication workflows, including structured update cadence and public visibility for outages and maintenance.
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IT Service Management | ITSM |
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2018 | 2018 |
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Remote Monitoring and Management | ITSM |
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2020 | 2020 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2016 | 2016 |
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IT Decision Makers and Key Stakeholders at Teladoc
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Teladoc Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Teladoc Technographics
Teladoc is a Healthcare organization based in United States,
with around 3652 employees and annual revenues of $1.09 billion.
Teladoc operates a diverse technology stack with applications such as
Workday HCM, Five9 Virtual Contact Center and Atlassian StatusPage,
covering areas like Core HR, Call Center and Incident Management.
Teladoc has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Workday, Five9 and Atlassian.
Teladoc recently adopted applications including
Wingify VWO in 2021, AppsFlyer Marketing Analytics in 2021 and LiveIntent in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Teladoc’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Teladoc’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Teladoc technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.