List of Five9 Virtual Contact Center Customers
Five9
3001 Bishop Drive Suite 350,
San Ramon, 94583, CA,
United States
San Ramon, 94583, CA,
United States
1 925-201-2000
Professional Services
2910
$1.1B
Since 2010, our global team of researchers has been studying Five9 Virtual Contact Center customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Five9 Virtual Contact Center for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Five9 Virtual Contact Center for Call Center include: Teladoc, a United States based Healthcare organisation with 3652 employees and revenues of $1.09 billion, BernardBPO, a United States based Professional Services organisation with 6000 employees and revenues of $500.0 million, BSI Financial, a United States based Banking and Financial Services organisation with 500 employees and revenues of $100.0 million, Booker, a United States based Professional Services organisation with 320 employees and revenues of $90.0 million, NexRep, a United States based Professional Services organisation with 500 employees and revenues of $50.0 million and many others.
Contact us if you need a completed and verified list of companies using Five9 Virtual Contact Center, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The Five9 Virtual Contact Center customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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BernardBPO | Professional Services | 6000 | $500M | United States | Five9 | Five9 Virtual Contact Center | Call Center | 2014 | x |
In 2014, BernardBPO implemented Five9 Virtual Contact Center. The deployment provided Call Center capabilities to centralize telephony and agent routing for BernardBPO's contact center operations and align call handling with their customer service workflows.
The Five9 Virtual Contact Center was configured to deliver standard contact center functionality including automatic call distribution, computer telephony integration, agent desktop interfaces, and real-time reporting to support queue management and agent productivity. The solution’s out-of-the-box integration with Salesforce.com allows Bernard to more efficiently store and manage call information in its CRM, ensuring telephony events and customer records are synchronized for case association and follow-up.
Operational governance focused on configuring call routing rules, agent skill profiles, and contact data synchronization settings to embed telephony into Salesforce.com driven workflows. The implementation centralized call handling across BernardBPO’s contact center teams and provided supervisors with combined Five9 and CRM visibility for monitoring and operational control.
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Booker | Professional Services | 320 | $90M | United States | Five9 | Five9 Virtual Contact Center | Call Center | 2016 | x |
In 2016, Booker deployed the Five9 Virtual Contact Center to strengthen its customer engagement for inbound and outbound calling. Five9 Virtual Contact Center is a Call Center application that Booker selected to provide agents with immediate access to customer records stored in Oracle Service Cloud, addressing the need for seamless CRM access during calls.
The deployment configured cloud-hosted contact center services with agent desktop functionality, blended inbound and outbound call routing, automatic screen pop and caller identification tied to Oracle Service Cloud, and real-time reporting and call recording common to Call Center platforms. Integration between Five9 Virtual Contact Center and Oracle Service Cloud was implemented using CTI and API level connectivity to ensure that customer context, interaction history, and CRM records were available to agents on both inbound and outbound interactions.
Operational coverage focused on Booker’s customer service and outbound calling workflows, aligning dialer behavior with agent availability and CRM record state. Governance included configuration of ACD queues, IVR flows, call handling rules and agent workflow mapping into Oracle Service Cloud, together with phased agent onboarding and training to embed the Five9 Virtual Contact Center into existing call handling processes.
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BSI Financial | Banking and Financial Services | 500 | $100M | United States | Five9 | Five9 Virtual Contact Center | Call Center | 2007 | x |
In 2007, BSI Financial implemented Five9 Virtual Contact Center to support its Call Center operations. The Five9 Virtual Contact Center deployment serves 110 agents across five locations within BSI Financial, aligning the application with the companys banking and financial services contact handling needs.
The implementation leverages Five9 Virtual Contact Center core cloud contact capabilities typical of the Call Center category, including multichannel inbound and outbound routing, automated call distribution, interactive voice response, and a unified agent desktop with supervisory monitoring and reporting. Configuration focused on standardizing call routing logic and agent skill profiles to enable consistent customer engagement workflows across sites.
BSI Financial integrated Five9 with its Fiserv technology stack to surface account and transaction context for agents during interactions, reflecting Five9s strength in third party integrations. Operational scope centers on customer service and account servicing functions across the five locations, with governance focused on centralized routing rules, consistent agent desktop workflows, and centralized reporting to support cross-site operations.
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NexRep | Professional Services | 500 | $50M | United States | Five9 | Five9 Virtual Contact Center | Call Center | 2012 | x |
In 2012, NexRep deployed Five9 Virtual Contact Center. The Five9 Virtual Contact Center in the Call Center category provided a cloud-based contact center platform that NexRep used to ramp up customer campaigns with amazing speed, enabling rapid provisioning of campaign queues and agent workspaces.
Deployment emphasized standard contact center capabilities including agent desktop, automatic call distribution, interactive voice response, predictive and preview dialing, campaign management and real-time reporting. The implementation supported NexRep's customer campaign operations and centralized campaign orchestration across its contact center teams, while governance focused on standardized agent workflows and provisioning processes to sustain fast campaign spin-up.
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Straight Forward | Transportation | 80 | $1M | United States | Five9 | Five9 Virtual Contact Center | Call Center | 2011 | x |
In 2011, Straight Forward implemented Five9 Virtual Contact Center to support its transportation customer service operations. The Five9 Virtual Contact Center is a Call Center platform deployed to centralize inbound and outbound contact handling for the company.
The implementation emphasized core Call Center modules including automatic call distribution, interactive voice response, agent desktop controls, call recording, and real-time reporting and dashboards. Configuration work focused on skills based routing, queue management, and automated call routing logic to align with standard contact center workflows and agent routing models.
Rollout included agent provisioning, role based access configuration, and operational handoffs to customer service teams within Straight Forward, aligning call handling workflows with the Five9 platform. Governance changes concentrated on standardizing escalation procedures and operational monitoring to surface service interruptions quickly.
Downtime and the resulting losses were the primary reasons Straight Forward abandoned the earlier contact handling system prior to implementing Five9 Virtual Contact Center. This narrative links Straight Forward, Five9 Virtual Contact Center, Call Center and customer service to document an implementation driven by availability and operational continuity concerns.
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Healthcare | 3652 | $1.1B | United States | Five9 | Five9 Virtual Contact Center | Call Center | 2016 | x |
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Banking and Financial Services | 200 | $45M | United States | Five9 | Five9 Virtual Contact Center | Call Center | 2016 | n/a |
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Buyer Intent: Companies Evaluating Five9 Virtual Contact Center
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Five9 Virtual Contact Center Coverage
Five9 Virtual Contact Center is a Call Center solution from Five9.
Companies worldwide use Five9 Virtual Contact Center, from small firms to large enterprises across 21+ industries.
Organizations such as Teladoc, BernardBPO, BSI Financial, Booker and NexRep are recorded users of
Five9 Virtual Contact Center for Call Center.
Companies using Five9 Virtual Contact Center are most concentrated in Healthcare, Professional Services and Banking and Financial Services, with adoption spanning over 21 industries.
Companies using Five9 Virtual Contact Center are most concentrated in United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Five9 Virtual Contact Center across Americas, EMEA, and APAC.
Companies using Five9 Virtual Contact Center range from small businesses with 0-100 employees - 14.29%, to mid-sized firms with 101-1,000 employees - 57.14%, large organizations with 1,001-10,000 employees - 28.57%, and global enterprises with 10,000+ employees - 0%.
Customers of Five9 Virtual Contact Center include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Five9 Virtual Contact Center customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Call Center.