List of Five9 Virtual Contact Center Customers
San Ramon, 94583, CA,
United States
Since 2010, our global team of researchers has been studying Five9 Virtual Contact Center customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Five9 Virtual Contact Center for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Five9 Virtual Contact Center for Call Center include: Teladoc, a United States based Healthcare organisation with 3652 employees and revenues of $1.09 billion, BernardBPO, a United States based Professional Services organisation with 6000 employees and revenues of $500.0 million, BSI Financial, a United States based Banking and Financial Services organisation with 500 employees and revenues of $100.0 million, Booker, a United States based Professional Services organisation with 320 employees and revenues of $90.0 million, NexRep, a United States based Professional Services organisation with 500 employees and revenues of $50.0 million and many others.
Contact us if you need a completed and verified list of companies using Five9 Virtual Contact Center, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The Five9 Virtual Contact Center customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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BernardBPO | Professional Services | 6000 | $500M | United States | Five9 | Five9 Virtual Contact Center | Call Center | 2014 | x |
In 2014, BernardBPO implemented Five9 Virtual Contact Center. The deployment provided Call Center capabilities to centralize telephony and agent routing for BernardBPO's contact center operations and align call handling with their customer service workflows.
The Five9 Virtual Contact Center was configured to deliver standard contact center functionality including automatic call distribution, computer telephony integration, agent desktop interfaces, and real-time reporting to support queue management and agent productivity. The solution’s out-of-the-box integration with Salesforce.com allows Bernard to more efficiently store and manage call information in its CRM, ensuring telephony events and customer records are synchronized for case association and follow-up.
Operational governance focused on configuring call routing rules, agent skill profiles, and contact data synchronization settings to embed telephony into Salesforce.com driven workflows. The implementation centralized call handling across BernardBPO’s contact center teams and provided supervisors with combined Five9 and CRM visibility for monitoring and operational control.
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Booker | Professional Services | 320 | $90M | United States | Five9 | Five9 Virtual Contact Center | Call Center | 2016 | x |
In 2016, Booker deployed the Five9 Virtual Contact Center to strengthen its customer engagement for inbound and outbound calling. Five9 Virtual Contact Center is a Call Center application that Booker selected to provide agents with immediate access to customer records stored in Oracle Service Cloud, addressing the need for seamless CRM access during calls.
The deployment configured cloud-hosted contact center services with agent desktop functionality, blended inbound and outbound call routing, automatic screen pop and caller identification tied to Oracle Service Cloud, and real-time reporting and call recording common to Call Center platforms. Integration between Five9 Virtual Contact Center and Oracle Service Cloud was implemented using CTI and API level connectivity to ensure that customer context, interaction history, and CRM records were available to agents on both inbound and outbound interactions.
Operational coverage focused on Booker’s customer service and outbound calling workflows, aligning dialer behavior with agent availability and CRM record state. Governance included configuration of ACD queues, IVR flows, call handling rules and agent workflow mapping into Oracle Service Cloud, together with phased agent onboarding and training to embed the Five9 Virtual Contact Center into existing call handling processes.
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BSI Financial | Banking and Financial Services | 500 | $100M | United States | Five9 | Five9 Virtual Contact Center | Call Center | 2007 | x |
In 2007, BSI Financial implemented Five9 Virtual Contact Center to support its Call Center operations. The Five9 Virtual Contact Center deployment serves 110 agents across five locations within BSI Financial, aligning the application with the companys banking and financial services contact handling needs.
The implementation leverages Five9 Virtual Contact Center core cloud contact capabilities typical of the Call Center category, including multichannel inbound and outbound routing, automated call distribution, interactive voice response, and a unified agent desktop with supervisory monitoring and reporting. Configuration focused on standardizing call routing logic and agent skill profiles to enable consistent customer engagement workflows across sites.
BSI Financial integrated Five9 with its Fiserv technology stack to surface account and transaction context for agents during interactions, reflecting Five9s strength in third party integrations. Operational scope centers on customer service and account servicing functions across the five locations, with governance focused on centralized routing rules, consistent agent desktop workflows, and centralized reporting to support cross-site operations.
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Professional Services | 500 | $50M | United States | Five9 | Five9 Virtual Contact Center | Call Center | 2012 | x |
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Transportation | 80 | $1M | United States | Five9 | Five9 Virtual Contact Center | Call Center | 2011 | x |
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Healthcare | 3652 | $1.1B | United States | Five9 | Five9 Virtual Contact Center | Call Center | 2016 | x |
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Banking and Financial Services | 200 | $45M | United States | Five9 | Five9 Virtual Contact Center | Call Center | 2016 | n/a |
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Buyer Intent: Companies Evaluating Five9 Virtual Contact Center
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